• Independent multi-sector recruitment specialist

Edgbaston

Contact Centre Interviewer- Remote & Office based options

Major Recruitment Oldbury are exclusively recruiting for a professional call centre operation in the Edgbaston area. Remote and office based roles are both available.

Duties and tasks will include:

  • To attend Project briefings to ensure project objectives are understood prior to delivering pilots or live in field commencement.
  • Contact businesses and residential contacts to collect information on their views and opinions on a specific subject.
  • Conduct professional interviews with respondents over the phone to the highest quality standards and to agreed Key performance indicators (KPIs).
  • To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct.
  • Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views.
  • Supply any project related feedback and observations to team manager/research.
  • Deal with any problems/complaints that arise in a professional and sensitive manner. Ensuring that a team manager is notified immediately and the necessary call incident procedure is followed.

Candidates welcome to apply for the role will have the following:

  • Previous 1 years continuous employment within an outbound Market Research, Sales or Customer service contact centre role.
  • Excellent communication and negotiation skills.
  • A professional manner and an aptitude for providing a quality service.
  • The ability to build rapport quickly and engage with a respondent.
  • Good literacy and numeracy skills
  • Computer literate and familiar with the capabilities and operation of their own or company provided hardware (laptop, PC etc)
  • A laptop if looking to work remote

35 hours, 9-5 Monday to Friday with some flexibility if required