Automotive Service Advisor

We are currently recruiting for an Automotive Service Advisor for our clients Main Dealership in Hereford.

Job Requirements:

Appropriate telephone techniques and etiquette.
Safety policies and procedures.
Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
Warranty guidelines and how to accurately apply them to warranty service orders (warranty policies and procedures)
Retail/wholesale standards and adherence to those standards.
A professional appearance and an enthusiastic attitude
Ability to remain positive in stressful situations
Ability to manage own time and workflow

The Role:

High level of telephone contact, including handling multiple phone calls
Ability to manage own time and work flow
What the Work Involves
High level of contact with external and internal customers
High level of paperwork.
Attention to detail
Ability to work independently
Work in a busy, active, lively environment
Ability to write clearly and legibly and to listen and document items accurately

Working Hours

Monday – Friday 08.00-18.00
Alternative Saturdays 08.30-12.30

Basic Salary:

Up to £24,500.00 per year

Company Benefits:

31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Additional leave
Company events
Company pension
Employee discount
On-site parking
Free MOT and 50% Discount on Services