K&D are delighted to be supporting a client based in High Wycombe who are looking for someone to join there office team as a Customer Service advisor!
Previous office experience in administration & Customer Service is desirable and an understanding of ERP’s systems would also be ideal!!
Hours of work 9-5 Monday to Friday, 35 hour week!
What you will be doing? enter orders and communicate information regarding delivery times back to your customer. You will be the primary person in this role and as such must be able to have several things on your ‘radar’ at any one time.
Electronic filing and maintain of accurate records are key. You will be expected to liaise daily with customers, Account Managers, and colleagues across all the Sites. You will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally.
Objectives, Roles and Responsibilities?
Manage orders across UK sites and our overseas partners. Fast accurate response to all customer queries. Ensure adherence to the segmentation process. Adhere to compliance concerning set process flows. Liaise with commercial teams on pricing, minimum order quantities and logistics
Ensure best in class information flow to customers on logistics and lead time. Manage and continually improve pricing; quotation / price files
Liaise with all group sites to ensure the company is maximised and Group capability is fully leveraged. Ensure that systems are administered consistently and accurately. Internal customer champion. Assist across the department wherever there is a need. Have a full working knowledge of your colleagues’ position
Cover sickness and holidays within the department. Any other duties as reasonably requested. Reception cover will also be required rotating between other members of the team.
In addition, you will be expected to be the key contact for a select number of accounts for internal issues or covering in the absence of the Account Manager.
Interested? Then please apply here today!!