K&D are delighted to be supporting a local client who are looking for as Service and Parts Manager to work at Head office based just outside Aylesbury.
The role has a real focus on Aftersales, the ideal candidate will need to have great customer service skills and proven experience around improvement processes!!
What’s in it for you?!
Salary pro rata £45-50K
22 Days Holiday + Bank Holidays
4%/4% Employer/Employee Contribution Pension Scheme
Monday – Friday 8am – 5.30pm
As a Service and Parts Manager you will be delivering great service and a can-do attitude for large customer portfolio across the UK and Europe.
Key responsibilities: Provide after sales customer service. Handling customers queries related to parts & technical matters
Have clear understanding of key parts, technical manuals and drawings. Liaise with Customers over access and delivery of parts.
Handling customer complaints related to parts and equipment. Schedule work for Engineers where needed. Developing/improving the after sales customer service procedures.
Coordinate payments with Customers. Liaising with the Procurement team regarding product availability.
Ability to execute e-commerce process for the business. Dealing with warranty returns .
Experience, Knowledge & Skills:
Experience gained in a manufacturing, engineering or technical environment.
Knowledge of after sales. Manage systems related to Parts. Cost reduction initiatives. Working knowledge of SAP advantageous
Working knowledge of Microsoft office packages. Strong interpersonal skills and the ability to work independently and take initiative
Ability to manage multiple priorities. Excellent written and verbal communication skills. Excellent time management and organisational skills are a must. Outstanding customer service skills.
Interested ?! then please apply here today and someone will call you to discuss in more detail!!