Customer Complaints

Complaints Handler

Complaints Handler
Fixed Term Contract, 12 months
£26,000
Berkshire

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

Duties & Responsibilities of the Complaints Handler:

  • Effectively manage and respond to customer feedback
  • Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
  • Liaise with third party agencies and build relationships
  • Work with relevant senior managers to mitigate complaints
  • Analyse feedback data and produce detailed reports
  • Undertake research and analysis to support key projects

Essential Requirements of the Complaints Handler:

  • Experience dealing with Customer Relations

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Complaints Handler

Complaints Handler
Permanent
£26,000
Berkshire

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

Duties & Responsibilities of the Complaints Handler:

  • Effectively manage and respond to customer feedback
  • Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
  • Liaise with third party agencies and build relationships
  • Work with relevant senior managers to mitigate complaints
  • Analyse feedback data and produce detailed reports
  • Undertake research and analysis to support key projects

Essential Requirements of the Complaints Handler:

  • Experience dealing with Customer Relations

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.