• Independent multi-sector recruitment specialist

Account Co-Ordinator

Role Type: Permanent

Location: Houghton Le Spring, Tyne and Wear,

Salary From: £21000

Salary To: £28000

Contact Name: Newcastle

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Job Description – Account Coordinator

Purpose of the Role

To provide input, support and development to the On-Site operation, in order to enhance, develop and improve candidate procedures, client service, & administrative, payroll and operational processes.

The Position

Working under the direction and alongside your Manager you will oversee and support on-site operations. Working closely with the On-Site Account Manager, you will work to ensure administrative procedure is followed correctly and will oversee timely and accurate payroll and compliance.


  • Manage existing client relationships to ensure all service requirements are met.
  • Develop and grow existing client accounts by monitoring availability, service levels and ensuring an efficient payroll function
  • Maintaining an efficient and effective administration function for the team
  • Ensuring weekly payroll for temporary workers and contractors is accurate and timely with minimal error
  • Managing a continuous candidate flow of skilled and qualified applicants incorporating a timely response to applicants
  • Supporting with escalated pay queries and issues

Development of the role would include:

  • Delivering training to team members
  • Assisting with supporting new team members
  • Troubleshooting and Problem Solving Payroll / Internal Issues
  • Working with HR to develop process improvement and implement new systems and procedures

Skills Required

  • A strong background in the Recruitment Industry ideally within On-Site / Managed Services
  • High level of Microsoft Office skills
  • Excellent Communication Skills

Pro-active and Organised Approach

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