• Independent multi-sector recruitment specialist

Collections Analyst – Credit Control

Role Type: Permanent

Location: County Durham, Stockton-on-Tees,

Salary From: £22000

Salary To: £28000

Contact Name: David Liddle

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Key Features

* Dealing with and managing customer accounts to ensure effective and efficient credit control.

* Working to tight deadlines.

* Management of agreed customer credit limits and payment terms in line with the policy.

* Maximise business’s cash flow.

* Proactive management of any due debt to minimise and reduce any overdue debt and to meet agreed KPI’s

* Administer customer queries within agreed SLA guidelines / value levels to avoid or minimise any delay in the collection of outstanding balances.

* To develop the close working relationship and liaison with business operational teams to support the timely collection of debt and resolution of any queries.

* Develop and maintain key contacts with customers to support the collection process.

* Ensure that any commercial risk is identified and relevant actions taken to reduce or remove this risk.

Experience/Qualifications

* Experience of working within a Debt collection/ Payment processing environment.

* Ability to work under pressure to meet KPIs

* Previous administrative experience within a customer service environment

* Good interpersonal skills

* Good level of analytical skills

* A good team player who will be self-motivated and customer focused

* Have excellent communication and IT skills (Excel & Word)

* SAP knowledge is preferable

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