• Independent multi-sector recruitment specialist

Component Sales Advisor

Role Type: Permanent

Location: Denton, Greater Manchester,

Salary From: £

Salary To: £24000

Contact Name: Leanne Barrow

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We are looking for a Sales Advisor for our fast paced busy client in the Denton area.

Working hours are Monday to Friday 8:30am till 5:00pm Friday

You will be responsible for improving the customer journey and maintaining high levels of customer service when dealing with customer orders and queries via the telephone and email.

Key Tasks:

  • Managing incoming and outgoing calls to high quality business standards.
  • Working with own initiative to fully utilise available data to answer queries and resolve issues.
  • Working to service delivery KPIs
  • Dealing with customer enquiries on products, pricing, delivery schedules and more.
  • Processing high volumes of orders accurately onto inhouse system.
  • Ensuring customer adhere to agreed payment terms, including taking Credit Card payments verbally.
  • General office administration with electronic filing.
  • Multi-tasking, managing numerous time critical workloads.
  • Working to fixed business deadlines.
  • Working collaboratively with multiple departments to achieve acceptable customer outcomes
  • Possess a passion for delivering excellent customer service

Candidate specification:

  • Possess a passion for delivering excellent customer service
  • Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing
  • Excellent telephone manner
  • Experience of working in a fast-paced environment, meeting department KPIs
  • Must be able to work as part of a team and use own initiative
  • Good time keeping along with attention to detail are key
  • Must show a willingness to learn about the business.

Work experience/educational requirements:

Essential

  • Experience of working in a similar role
  • IT literate in Microsoft
  • Educated to a GCSE standard

Desirable

  • A ‘Level/NVQ in Business studies or equivalent
  • Experience of using a CRM system

Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at major recruitment

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