Customer Service Advisor

Role Type: Temporary

Location: Coventry, West Midlands,

Salary From: £30000

Salary To: £30000

Contact Name: Lucie Houston

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Customer Service Advisor
Temporary – Permanent

Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry.

Duties and Responsibilities of the Customer Service Advisor:

  • To act as first point of contact
  • Coordinate orders and shipments between manufacturing and customers
  • Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer
  • Perform administrative functions supporting customer service functions and sales order entries
  • Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
  • Plan deliveries based upon completed orders and customer requests
  • Track of orders to ensure timely delivery
  • Prepare documents required for transportation and production of goods
  • Invoice of completed orders
  • Input data accurately
  • Handle and resolve customer enquiries and complaints

Essential Requirements of the Customer Service Advisor:

  • SAP experience
  • Previous customer service experience (essential)
  • Previous sales experience (desirable)

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

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