Customer Support Co-ordinator

Role Type:


Salary From: £25000

Salary To: £26000

Contact Name: Julie Porter

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  • Provide accurate and timely response to customer queries, directing to appropriate colleagues as required and using escalation as and when needed
  • Ensure system accuracy from all departments (warehouse / transport etc)
  • Actively particpate in customer engagement and driving continuous improvement
  • Assist in the preparation and management of customer reports and key performance indicators
  • Partake in customer meetings as and when required (monthly reviews / weekly updates etc)
  • Play an active role in the day to day life of our customers from onboarding through to account management
  • Work with cross functional teams including but not limited to transport, warehouse and stock teams to drive development and a customer focused culture whilst ensuring compliance with process.
  • Handling order allocations and amendments and dealing with stock related issues
  • Re-book failed deliveries and follow through to ensure sucessful re-delivery
  • Support with the timely resolution of open NCR’s
  • Respond to both internal and external POD requests

Provide Client Support Operations Manager with weekly summary report

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