- Provide accurate and timely response to customer queries, directing to appropriate colleagues as required and using escalation as and when needed
- Ensure system accuracy from all departments (warehouse / transport etc)
- Actively particpate in customer engagement and driving continuous improvement
- Assist in the preparation and management of customer reports and key performance indicators
- Partake in customer meetings as and when required (monthly reviews / weekly updates etc)
- Play an active role in the day to day life of our customers from onboarding through to account management
- Work with cross functional teams including but not limited to transport, warehouse and stock teams to drive development and a customer focused culture whilst ensuring compliance with process.
- Handling order allocations and amendments and dealing with stock related issues
- Re-book failed deliveries and follow through to ensure sucessful re-delivery
- Support with the timely resolution of open NCR’s
- Respond to both internal and external POD requests
Provide Client Support Operations Manager with weekly summary report
