• Independent multi-sector recruitment specialist

Hiredesk Assistant

Role Type: Permanent

Location: Newcastle upon Tyne, Tyne and Wear,

Salary From: £20000

Salary To: £22500

Contact Name: Priya Sachania

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Major Recruitment are currently recruiting for a permanent Hiredesk Assistant in Newcastle for their client who is a well established group of companies specialising in the supply of commercial assets.

Hours of work – 8.30-5.30pm M-F

Salary – £20,000 – £22,500 p/a depending on experience


  • Ensuring a high level of customer service is achieved
  • Ensuring compliance across the rental desk to all operating procedures and policies as documented within the division’s operating manual
  • Acting as a receptionist for visiting Company personnel, drivers and customers and promptly attending to visitors
  • Opening, sorting and distributing all post/emails received by the branch and prepare and send outgoing post
  • Drafting reports, letters and emails and compiling other information
  • Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order numbers are obtained for each invoice
  • Compiling information from customers to update the system database
  • Ensuring mileages are updated regularly from customers to ensure servicing is organised
  • Locating local dealers and repair agents to organise repairs/servicing to vehicles
  • Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery
  • Performing regular audits on filing systems to ensure that rental documentation is complete, customers’ insurance documentation is valid and up to date, and ensure fuel receipts are logged

Role Requirements:

  • The job holder must hold a full, valid UK driving licence
  • Experience in a customer service or similar industry
  • Good computer skills and confident in the use of Microsoft Office applications including Word, Excel and Outlook
  • Good written and verbal communication skills
  • Knowledge of asset rental, transport and distribution would be advantageous
  • Experience in an admin role

If you are interested in this role, please apply to this job ad today!

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