• Independent multi-sector recruitment specialist

Receptionist/ Front Of House

Role Type: Permanent

Location: Birmingham, West Midlands,

Salary From: £20000

Salary To: £20592

Contact Name: Laura Sherlock

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Major Recruitment Oldbury are delighted to be recruiting for a prestigious and well know leisure brand in the Edgbaston area are seeking a highly personable and experienced Front Of House Member to start immediately.

The hours will be rotated shifts of either Monday to Friday 6am to 2pm / 2pm to 10pm and Weekends 7.30am to 3.30pm/ 2pm to 8.30pm. The role will be five days a week with eight hour shifts. Please note flexibility with hours will be required for this role.

Duties and tasks will include:

  • Ensuring that guests and visitors receive a consistently exceptional service
  • Maximise the recruitment of visitors by ensuring a welcoming friendly response to new enquiries and delivering tours as necessary
  • Ensure all new visitors feel welcomed and integrated into the venue
  • Possess a thorough knowledge of the venue’s services and facilities and use every opportunity to talk to visitors to increase their participation and engagement
  • Take ownership of customer feedback and commit to finding solutions for visitors

Candidates welcome to apply for the role will have the following:

  • A ‘people’ person – someone who enjoys meeting people from a diverse range of backgrounds and has the ability to think and walk in the shoes of our members.
  • A person who thrives in a busy customer service and sales environment
  • A great all-round communicator – whether that be face to face, on the phone or online – with excellent written skills
  • A practical problem -solver



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