Service Advisor

Role Type: Contract

Location: Gloucester, Gloucestershire,

Salary From: £22000

Salary To: £23500

Contact Name: Priya Sachania

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Major Recruitment are currently recruiting for a Service Advisor in Gloucester for their client who is the largest independent commercial approved dealership in the UK.

Hours of work – 5 days a week, Monday to Friday 8.00am to 17.30pm, 45 hours per week.

12 month fixed term contract covering maternity

Duties:

  • Providing exceptional customer service using various forms of communication for example in person, phone, or email.
  • Assist with the daily planning of vehicles in the workshop ensuring full utilisation of time available.
  • Updating customer on their vehicle progress whilst in our workshop
  • Scheduling services required for customers.
  • Dealing with customer queries.
  • Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running
  • To understand key performance targets and support your colleagues and team to achieve them
  • To embrace all opportunities of learning and developing alongside some of our brilliant fully skilled Service Advisors.
  • To attend recognised courses of instruction and achieve the correct pass mark for each course.
  • To respect the property of the Company and any property for which the Company is responsible, or which is in their care.
  • To assist with general housekeeping duties required within the service reception area.

Person Specification:

  • Motor trade experience desirable
  • Desire to work in a fast paced and demanding environment
  • Good understanding of Motor Trade desirable
  • High level of customer service
  • IT Literacy
  • Brilliant levels of communication written and verbal
  • Enthusiastic, Team Player, Flexible

If you have administration experience and think this role looks good, please apply to the job ad ASAP!!

REF – INDPS

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