• Independent multi-sector recruitment specialist

V6 Support/Training Coordinator

Role Type: Permanent

Location: Somerset, Weston-Super-Mare,

Salary From: £23000

Salary To: £28000

Contact Name: Laura Rapalyte

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Based in Yatton, Smart Aluminium Extrusions is the UK’s leading supplier of architectural aluminium extrusion and the most advanced facility of its kind in the UK. With five BSI Standards awards and a reputation for quality, design, innovation, and technical expertise they supply to over 500 fabricators UK-wide with 500 + staff and growing.

Want to be a part of a company which is growing year on year? During these uncertain times, Smart Aluminium Extrusions are offering the unique opportunity to work in a permanent role V6 Support/Training Coordinator.

Principal Accountabilities:

Provide software support and product specification advice. This role will mainly be dealing directly with Smart’s registered fabricators

Key Task:

Maintaining the V6 Estimating Software

· Daily updating software to ensure smooth running for all users.

· Telephone and online support to over (800) users.

· Updating Software with new profiles and accessories

· Updating the software in reference to Technical Manual updates

· Implementing and designing new report templates for the software

Software Training Coordinator

· Delivering V6 software training to new and existing customers

· Regularly updating training materials to reflect changes within the business.

· Delivering V6 software training internally

· Delivering Online Software training /support

Administrative Duties

· Ensure all users software Licenses are Renewed

· Installation and setting up the V6 software for new and existing customer

· Liaising with Accounts Department in reference to setting up new and existing customers with software

· Liaising with the main software supplier (SoftTech) in regards to new updates to the software

· Liaising with the Sales department to resolving any complaint raised by customers in reference to quotes/Jobs customers complaints

Key Skills:

· Ability to work calmly under pressure

· Ability to multi task

· Professional Telephone manner

· Computer literate

· Good communication skills

· Able to perform detail calculations

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