An established training and services organisation is seeking a Training & Client Support Coordinator to join their UK team on a permanent basis.
This is a hands-on coordination role supporting funded learning programmes, learners, and client accounts. The position suits someone highly organised, people-focused, and comfortable managing both administration and customer interaction in a professional environment.
Key Responsibilities
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Provide full administrative support to funded training and development programmes
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Act as a key point of contact for learners and clients, responding to enquiries via phone, email, online systems and in person
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Coordinate learner journeys, including scheduling interviews, inductions, assessments and guidance sessions
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Track learner progress and employment outcomes accurately
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Support commercial and inside sales activity, including responding to inbound enquiries and following up with clients
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Build and maintain strong relationships with small and direct client accounts
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Liaise with internal teams including training delivery, operations, sales and marketing to ensure smooth service delivery
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Prepare and issue training certificates and maintain accurate programme records
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Support invoicing processes by preparing booking documentation for finance
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Attend meetings, customer visits or industry events as required
About You
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Confident communicator who builds trust quickly with learners, clients and colleagues
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Highly organised with strong administration and coordination skills
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Comfortable managing multiple tasks across customer support and operational delivery
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Strong MS Office skills with excellent written communication
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Experience in training administration, programme coordination, customer support or operational roles is highly desirable
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Experience within education, technical training, regulated or service-led environments would be an advantage
Location & Working Pattern
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Based from Newcastle
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Hybrid working available
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Standard working hours: Monday to Friday, 8:00am-4:00pm
