Customer Support Coordinator
Up to £30,000 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent
Our client, a global manufacturer based in Haydock, Merseyside is currently recruiting for a permanent Customer Support Coordinator.
The role:
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Key responsibilities:
- Accurate entry and processing of customer orders using SAP
- Establish and maintain regular communication with customers via telephone and email resolving queries and providing updates.
- Screening of sales enquiries.
- To become familiar with the product lines and their applications and make recommendations as appropriate.
- To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
- Claims and returns processing.
- Booking shipments with freight providers.
- Order management to ensure delivery in full and on time.
- Follow-up on required product licences and ensure relevant documentation is completed.
Person Requirements:
- Experience in customer support or a customer service role
- In-depth understanding of the Order to Cash process
- Working knowledge of SAP
- Proactive approach to resolving issues and a continuous improvement mindset.
- Strong verbal and written abilities, as well as excellent listening and feedback skills.
- Attention to detail.
Please apply in the first instance with a copy of your CV
INDKM
