IT Specialist (1st & 2nd Line Support)
Location: Burton-on-Trent
Salary £28,500 + benefits
The Opportunity
We’re working with a well-established UK business looking to hire an IT Specialist to support day-to-day operations across the site. This is a hands-on role where you’ll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported.
Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
- Provide 1st and 2nd line IT support across the business
- Diagnose, troubleshoot, and resolve technical issues efficiently
- Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
- Manage and maintain IT hardware (laptops, desktops, mobile devices)
- Handle issues with printers, scanners, and copiers within SLA
- Take ownership of incidents from initial investigation through to resolution
- Escalate complex or high-priority issues where required
- Maintain and update the service desk (Jira), ensuring timely responses
- Ensure systems and processes align with company policies and standards
What We’re Looking For
Essential
- Experience supporting Windows 10/11 and Office 365
- Strong understanding of IT hardware (laptops, desktops, phones)
- Experience with printer support and troubleshooting
- Knowledge of WiFi and IT connectivity concepts
- Strong problem-solving and communication skills
- Ability to manage workload and prioritise effectively
Desirable
- NVQ Level 4 (or higher) in ICT / Telecommunications
- Networking certifications (e.g. CCNA, Network+)
- Experience with Cisco switching
- Exposure to firewall technologies
- Knowledge of Windows Server (2016/2019)
- Understanding of DNS, DHCP, NAT, Group Policy
- Experience with backup technologies or VOIP systems
Key Attributes
- Proactive, self-motivated, and hands-on
- Strong customer service mindset
- Able to work independently and as part of a team
- Comfortable in a fast-paced environment with tight deadlines
- Eager to learn and develop within IT
Why Apply?
- Broad, hands-on IT role with real variety
- Opportunity to develop across infrastructure and networking
- Stable business environment with strong internal support
- Clear pathway to grow technical skills and certifications
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