Customer Service Advisor
Temporary
£19 Umbrella
Bristol
Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis an organisation to manage customer service enquiries received via email and telephone.
Duties of the Customer Service Advisor role will include, but is not limited to:
- Manage customer service enquiries received via email and telephone, resolving issues promptly and efficiently in line with agreed SLAs to ensure a positive customer experience.
- Instruct subcontractors to undertake remedial works, monitoring progress and following up to ensure timely completion.
- Proactively manage outstanding remedial works, taking appropriate action to ensure completion within the 28-day target wherever possible.
- Deliver exceptional customer service, demonstrating empathy, professionalism and understanding throughout the customer journey.
- Maintain effective communication and strong working relationships with internal departments to ensure a coordinated approach to customer service.
- Undertake general administrative duties, ensuring all customer records and database systems are accurate and kept up to date.
- Monitor and maintain customer service KPIs in accordance with company standards and performance expectations.
- Maintain a thorough understanding of company Health and Safety policies and procedures, ensuring compliance at all times.
Essential Requirements for the Customer Service Advisor:
- Previous customer service experience
- Organisational skills
To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
