• Independent multi-sector recruitment specialist

Automotive

Motor trade Aftersales Advisor

We are looking for an Aftersales Advisor to join our clients motor trade team in Exeter

You will need to possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player.
You will be looking after the service and parts desk and ongoing training will be provided

Motor trade experience or retail customer service experience is advantageous.
You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.

Knowledge of motor trade systems such as 1link, pinnacle or kerridge a definite advantage.

You will need a full uk driving licence for this role
Hours are Monday to Friday between 8.30 – 6pm and on a Saturday morning rota of 1 in 3

Salary is experience dependent and offers a basic of upto £24000 plus bonus giving a realistic ote in the region of £32,000

Send over your cv and lets have a chat

Aftersales Advisor

We are looking for an Aftersales Advisor to join our clients motor trade team in Torquay

You will need to possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player.
You will be looking after the service and parts desk and ongoing training will be provided

Motor trade experience or retail customer service experience is advantageous.
You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.

Knowledge of motor trade systems such as 1link, pinnacle or kerridge a definite advantage.

You will need a full uk driving licence for this role
Hours are Monday to Friday between 8.30 – 6pm and on a Saturday morning rota of 1 in 3

Salary is experience dependent and offers a basic of upto £24000 plus bonus giving a realistic ote in the region of £32,000

Send over your cv and lets have a chat

Service Controller

Major Recruitment are working exclusively with a long standing client to recruit for a full time Service Controller on a permanent basis.

Role- Service Controller

Role Type- Permanent

Salary- £20k – 25k

Location- Garforth

Hours of Work: Monday to Friday / 08.30 – 17.30

Role Purpose:
Be responsible for organising a team of highly skilled field-based Engineers ensuring daily optimisation by allocation of breakdown attendance, providing administrative support for all functions of the Service Department, Carry out general service and maintenance control duties, including processing paperwork and updating computer records related to repairs, servicing and parts purchasing

Duties will include but aren’t limited to-

  • Receive breakdown calls/emails from clients and allocate an available field-based Engineer, responding to all maintenance queries professionally and efficiently, logging all breakdowns accurately and in line with company guidelines
  • Deal with telephone enquires in a polite and professional manner, ensuring action is taken on all enquires and perform any follow up communication if necessary
  • Manage Clients expectations whilst delivering valuable customer service
  • Issue a “service and repair” order number to each call log, Monitoring the costs of the repairs completed by the field-based engineers, ensuring this is kept inline with budgets
  • Provide quotations and request order numbers from clients for all damage identified from check-ins, engineer work sheets or service agent reports
  • Liaise closely with clients, primarily by telephone, in order to expedite agreement to recharges and raise invoices at earliest opportunity
  • Raise recharge invoices on the AS400 system
  • Maintain log of vehicle defects requiring action
  • Carry out the general administration and fulfil all actions and procedures required within the service office to ensure that the planned service programme and breakdown repairs of all hire fleet assets are accomplished promptly and within guidelines provided
  • Update computer records and enter/record all engineers and service agents work details against orders issued, identifying any discrepancies should they occur
  • Filing all paperwork generated from the service department
  • Assist and support all Service Managers in any aspect of service and maintenance control, organising servicing and maintenance to Client products and arrange correct ordering of necessary parts, coordinating the field-based engineer to attend the appointment
  • Cover stores control role during holiday’s and absences or otherwise stated by the Stores Controller or Service Supply Manager
  • Support the collation of all training briefs, manuals and certification
  • Deputise for the other Service Managers during holiday absence
  • Day to day authorisation and control of hire fleet equipment repair, servicing and warranty work
  • Check invoices received against orders issued and approve accordingly
  • Expenditure authority in accordance with Dawsongroup’s authorisation document, UK companies
  • Adhere to the company Health, Safety and Environmental act and other relevant policies and laws
  • Respect company confidentiality policy and disclose information to customers, suppliers or their agents only as authorised by the directors of the company
  • Significant problems and issues related to the service department should be reported to the management team in a timely manner
  • Responsible for keeping the depots clean and tidy, including yard and all buildings
  • Carry out daily walk round check of the premises, and report any defects/issues to the Health and Safety Representative and/or Manager
  • Provide accurate weekly / monthly reposts to the management team

The ideal candidate will possess or be able to demonstrate-

Knowledge and Experience

  • Full UK Driving Licence
  • Educated to A level or equivalent
  • Experience in a customer service or scheduling environment
  • Excellent telephone manner and communication skills
  • Experience of Microsoft office packages
  • Numerate to the extent of calculating costs quickly and accurately
  • Ability to work to deadlines
  • Well organised and self-motivated
  • Work to high standards and provide excellent levels of customer care
  • A Good Geographical knowledge
  • Confidence within working in a fast-paced environment
  • The ability to stay calm under pressure
  • The ability to build relationships to motivate and gain the cooperation of the field-based engineers
  • Have the capacity to resolve conflict with a problem-solving mindset
  • Flexibility to react and adapt to rapidly changing scenarios
  • Resilience and a positive attitude to changing situations

To apply please hit “APPLY NOW” or call 07815016510 to speak with Clover.

Van Driver

Major Recruitment are currently recruiting Van Drivers for our client based on Hortonwood, in Telford. You will be running out of their Telford depot conducting deliveries in and around Shropshire and The Midlands. This is an ongoing position for the right candidate and an excellent opportunity to join a fantastic company.

Your new role as a Van Driver:

Driving to deliver goods within The Midlands and Shropshire

The hours will be between 8.00am – 5.00pm Monday – Friday paying £9.50/ph – PAYE

Requirements:

Driving licence that an enables you to drive vans

For more information, please contact the Major Recruitment – Telford Branch 01952 946096.

We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you’re not successful on this occasion, please continue to apply to future roles that we advertise.

Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward.

We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment

Van delivery Driver / Valet

Job Title : Van Driver/Valet

Location : Heathrow

Major Recruitment is working in Partnership with an incredible Truck & Trailer company. They have a number of Full Time Vacancies all across the UK and are guaranteed to have a role that suits you. The company boasts a long list of incredible benefits which include –

We are currently looking for a van driver / valeter working 40 hours a week 8-5pm Monday – Friday

Purpose of Job

The Van Driver/Valet will be responsible for delivering and collecting vehicles to and from client sites and locations, as well as surrounding branches. The job holder will be responsible for inspecting, preparing, and cleaning vehicles to company standards. The job holder will also be required to carry out small mechanical jobs such as mirror glass replacing and general yard maintenance. Full training will be given on all tasks.

  1. Key Features
  • Regularly reviewing the safety and the physical appearance of the hire feet and identifying cleaning, repair, and maintenance requirements to ensure that the fleet always remains fit for hire and in all respects i.e., roadworthy, taxed and tested, compliant with all applicable legislation, clean and damage free
  • Cleaning the Fleet, both inside and out to the company standard
  • Collecting/delivering other drivers, documents, and parts to/from locations as and when required
  • Recording usage details and checking vehicles for damage on return and on collection to the site
  • Performing minor repairs and adjustments
  • The job holder will be representing the company in a professional manner and be courteous and polite throughout, especially in dealings with customers
  • Consistently following the Company Health and Safety policy and procedures
  • Reporting major issues of concern to the Branch Manager as soon as possible
  • Performing to agreed KPI’s regarding daily cleaning targets and quality inspections
  • Completing electronic documents for new vehicle arrival and vehicle disposal
  • Ensuring the yard is always kept organised and clean
  • Carrying out any other ad-hoc duties as required
  1. Skills, Knowledge & Experience
  • The job holder must hold a full, valid UK driving licence
  • Vehicle cleaning experience preferred
  • Geographical knowledge is an advantage
  • Experience with customer service
  • Ability to work independently at a high standard, with a great degree of care and initiative
  • Effective communications skills and a good working knowledge of
  • transport or distribution would be advantageous
  • The ability to perform routine cleaning and maintenance and to fully inspect vehicles as required

Company Benefits

  • 24 Days holiday +8 Bank Holidays
  • Long Service Awards
  • Real living Wage employer
  • In house well-being service
  • Internal Promotion Pathways
  • Birthday Holiday
  • Refer a friend scheme
  • Free Christmas Turkey

INPA

Retail Sales Executive

  • Reporting to the Fleet Director and working closely with the vans management team to develop new retail customers for the sale of used LCV’s and cars to achieve set performance targets
  • Using your own initiative in researching information on potential customers. This is achieved through online leads, telesales leads, sightings, trade publications, historical data and known sales outlets and other leads discovered
  • Create relationships with new customers in order to dispose of used vehicles
  • Schedule appointments and visit potential customers, keeping accurate sales records on visits and information gained.
  • Liaise with branch and Head Office departments to identify any new opportunities.
  • Pass leads for other parts of the business to the relevant department
  • Set prices for sale equipment within guidelines set by the Company
  • Ensure all monies for sold equipment is collected with cleared funds prior to collection by the customer
  • Provide a monthly activity report detailing sales achievements, new business, and prospects

DGV470

INDMA

Hire Desk Assistant

Job Title : Hire desk Assistant

Location : Heathrow

Major Recruitment is working in Partnership with an incredible Truck & Trailer company. They have a number of Full Time Vacancies all across the UK and are guaranteed to have a role that suits you. The company boasts a long list of incredible benefits which include –

Purpose of Job

The Hire desk Assistant is responsible for providing complete administrative support to the Branch.

  1. Key Features and Responsibilities
  • Ensuring a high level of customer service is achieved
  • Ensuring compliance across the rental desk to all operating procedures and policies as documented within the division’s operating manual
  • Acting as a receptionist for visiting Company personnel, drivers and customers and promptly attending to visitors
  • Opening, sorting and distributing all post/emails received by the branch and prepare and send outgoing post
  • Drafting reports, letters and emails and compiling other information (credit check information or driver documentation queries) for the Branch Manager
  • Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order numbers are obtained for each invoice (damage/repairs etc.)
  • Compiling information from customers to update the system database
  • Ensuring mileages are updated regularly from customers to ensure servicing is organised
  • Locating local dealers and repair agents to organise repairs/servicing to vehicles
  • Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery
  • Performing regular audits on filing systems to ensure that rental documentation is complete, customers’ insurance documentation is valid and up to date, and ensure fuel receipts are logged
  • Assisting the Branch Manager with telesales to potential hirers and collating replies for future reference
  • Maintaining a record of branch ‘turn downs’ and passing on leads/enquiries to the relevant sales contact. Update sales folders, quotation files, and customer rates on system
  • Assisting with other duties to cover for branch staff who are absent or engaged in other business duties
  • Any other duties as directed by the Assistant Branch Manager, Branch Manager or Managing Director

  1. Skills, Knowledge and Experience
  • The job holder must hold a full, UK driving licence
  • Good administration and organisational skills
  • Experienced in the use of Microsoft Office applications including Word, Excel and Outlook
  • Excellent telephone manner
  • Pragmatic and adaptable to assist in a variety of transport related duties
  • Knowledge of the vehicle rental industry as well as vehicle maintenance would be advantageous

Company Benefits

  • 24 Days holiday +8 Bank Holidays
  • Long Service Awards
  • Real living Wage employer
  • In house well-being service
  • Internal Promotion Pathways
  • Birthday Holiday
  • Refer a friend scheme
  • Free Christmas Turkey

INPA

Service & Maintenance Controller

Job Title : Service & Maintenance Controller

Location : Heathrow

Major Recruitment is working in Partnership with an incredible Truck & Trailer company. They have a number of Full Time Vacancies all across the UK and are guaranteed to have a role that suits you. The company boasts a long list of incredible benefits which include

Purpose of Job

The Service & Maintenance Controller will form part of the Maintenance Control team and will be responsible for providing an efficient daily breakdown service. The job holder will be responsible for authorising maintenance and mechanical repairs on all vans while recommending payment of suppliers’ invoices and keeping costs to a minimum without adversely affecting safety standards, customer acceptability, manufacturers’ requirements or fleet quality.

  1. Key Features

  • Ensuring that breakdowns, repair and maintenance services are controlled and costed within, safe, legal and service orientated limits
  • Initiating breakdown assistance with appropriate urgency, ensuring that the rental branch and operator are kept informed of developments
  • Advising on or authorising repairs and servicing to Company fleet vans and other associated equipment e.g., tail lifts and refrigerated units. Each request requires a check against the asset’s maintenance record (held on the computer database) prior to issuing order numbers to ensure that the repair is necessary and/or not a warranty or potential failure caused by the previous repairer or accident damage rechargeable to the customer
  • Using own judgement in disputed liability cases, to ensure that (whatever the outcome) vehicles meet all safety and Department of Transport legislation before being released from workshops
  • Following the documented procedures (in case of warranty) to ensure that warranties are administrated correctly
  • Ensuring that customers are aware that they have specific service agreements, therefore, Contract Operations personnel must be notified of major problems with contract vehicles
  • Agreeing financial and time limits on repairers based on manufacturers’ standard times and own experience
    • Entering each repair/service on to the computer using appropriate component codes. Items which need repair due to driver misuse or damage must be referred to the relevant departments notified to process claims
    • The job holder may be asked to assist with the organisation and control of the stores area at the branch and to assist with special projects and support other departments
    • A professional polite and courteous manner must always be shown to customers and suppliers

  1. Skills, Knowledge and Experience
  • The job holder must hold a full, valid UK driving licence
  • Previous experience in a customer service industry
  • Good mechanical knowledge and previous experience working in the motor vehicle industry is preferable
  • Excellent telephone manner, ability to think and react quickly
  • Numerate to the extent of calculating costs quickly and accurately
  • The ability to keep calm in a pressurised environment

Company Benefits

  • 24 Days holiday +8 Bank Holidays
  • Long Service Awards
  • Real living Wage employer
  • In house well-being service
  • Internal Promotion Pathways
  • Birthday Holiday
  • Refer a friend scheme
  • Free Christmas Turkey

INPA

Franchised Dealer Service manager

The ideal candidate for this Franchised dealer service manager role will provide and maintain excellent customer service and be the frontline service contact for our external trade and retail customers. Our franchised dealership in Warwick has a well equipped workshop and excellent experienced team members.

Motor trade experience is required for this role

Responsibilities

Lead and motivate a trained staff to provide quality service to all customers in a timely manner
Serve as the key liaison to sales and management to ensure consistent customer satisfaction
Provide status and service reports to recommend next steps to management

Qualifications

3+ years’ of experience either in technical support or management
Excellent written and verbal communication skills
Full Uk Driving Licence

Salary is experience dependant but will be up to £37000 with a £47000 expected Ote.

Monday – Friday and 1 in 3 Saturday mornings. Benefits include a company car, healthcare, pension, and ongoing training

Mot Tester / Vehicle Technician

We are looking for a experienced MOTOR TRADE MOT TESTER / TECHNICIAN for our Independent service centre branch in Andover

You will need to have a level 3 or equivalent certification in light vehicle maintenance and a Valid Mot Crad. Full Uk driving licence preferably clean but definitely with no previous bans. Own tools.

You will have Local service centre / privately owned garage or main dealer experience. Experience of servicing, brakes, clutches, cambelts , tyres, wheel alignment and Air con re-gassing a good all rounder and must be a team player.

Able to work on own initiative but not afraid to ask for help.

In return we offer a salary upto £29000 depending on experience and are always willing to mentor and train candidates who show potential. We want you to be the best you can be.

Working Monday – Saturday full days with a day off in the week, most of all importance is we want a happy team.

Looking for a new role? Fed up of the main dealer network? Send over your cv and lets have a chat