Call Centre and Customer Service

Customer Service
11th December 2025 by

The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.

The ideal candidate will have excellent telephony Customer Service skills and administration experience.

Salary – £26k

Hours of work Monday – Friday 9am-5pm

20 days annual leave + bank holidays

Company Pension

Responsibilities:-

Dealing with queries and complaints from consumers via telephone and email.
To provide administrative and customer support to the Sales Team
Sales and purchase order processing.
Raising claims with factories for damaged/faulty goods
Any other tasks delegated by the Office Manager

Skills and Experience:-

Previous experience as an office administrator, office assistant or similar role
Good customer service skills
Able to work on own initiative without instruction
Knowledge of MS Office
Confident and outgoing.
Excellent organisational skills
Good telephone manner.
Reliable and committed
Ideally worked within a logistics role

We will carefully consider your application and advise you if we’re able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you’re not successful on this occasion please continue to apply to future roles we advertise.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

INDFE

Customer Services Advisor
2nd December 2025 by

We are currently recruiting for a Customer Services Advisor working full time Monday – Thursday 8.45am -5pm & Fridays 8.45 – 4.00pm paying £13.00 on a temporary ongoing basis depending on experience.

Responsibilities of a customer services Advisor:

Dealing with incoming and outgoing calls
Logging customer’s requirements
Providing administrative and clerical support

For more information on the customer services repairs advisor, please contact Steph at Major Recruitment – Telford Branch.

We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you’re not successful on this occasion, please continue to apply to future roles that we advertise.

Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward.

We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

INDFE

Customer Service Advisor / Administrator
2nd December 2025 by

Customer Service Advisor / Administrator

Location: Norwich, Norfolk.
Working Arrangement: Office, Phone Based.
Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
Salary Circa: up to £25,000 p.a. (depending on experience).

The Company:
Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

What to Expect:
In this role, you will be office-based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

What You’ll Bring to the Role:
You will thrive in a fully office-based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving license isn’t required, the ability to commute to the office would be advantageous.

Responsibilities Include:

Handle Customer Enquiries: Respond to customer inquiries via phone, providing clear and helpful information.
Resolve Customer Issues: Address customer concerns or issues related to products, services, or orders, finding prompt and satisfactory solutions.
Administrative Support: Process orders, maintain records, and complete relevant administrative tasks associated with customer enquiries.
Collaborate with Team: Work closely with team members to ensure smooth day-to-day operations and share relevant information as needed.
Ensure Customer Satisfaction: Strive to deliver excellent customer service in all interactions, aiming to improve overall customer satisfaction.
Contribute to Team Goals: Work towards meeting team and company performance targets, such as response time, resolution time, and customer satisfaction metrics.

Details & Benefits:

Salary Circa: up to £25,000 p.a. (depending on experience).
Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
Time: Weekends and Bank Holidays off + Generous Annual Leave Allowance.
Culture: A supportive and dynamic team environment with a focus on employee growth and safety.
Contract: Full Time, Permanent.

If you have the necessary Customer Service Advisor and Administrative experience and are looking for a new challenge within a friendly and establish local company, then apply now!!

If you have the right experience, qualifications, and a passion that fits our team, we’d love to hear from you. Don’t miss this opportunity to take the next step in your career – apply now!

Please contact our office on 07341 497822 or email Louisa Coggs at louisacoggs@major-recruitment.com

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

INDER

Sales Coordinator
20th November 2025 by

My Telford based client is currently recruiting for a Sales Coordinator on a permanent basis.

This well-established manufacturing Company based in Telford is looking to grow their team, they are currently looking for someone to help support and sell the required services.

Salary – £26k plus commission

Full time 3.7.5 hrs per week

Hybrid working

Birthday holiday

Pension

Free parking

Responsibilities:-

Dealing with new and existing customers by telephone and email
Generating written and verbal quotations
Converting quotations into sales
Proactively seeking out new customers to increase sales
Managing key accounts

Processing of orders
Maintain and log all orders of the CRM

Skills and experience:-

Exceptional customer service experience and skills
Ability to multi task and prioritise
Excellent Microsoft office skills
Previous experience within a similar role

Previous roles:- Customer Service administrator, Sales Administrator, telesales,

INDFE

Customer Relations Manager
19th November 2025 by

Customer Relations Manager
Temporary – Permanent
£36 Per Hour Umbrella
Crawley

Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers.

Duties and Responsibilities of the Customer Relations Manager:

Act as the main point of contact for customers, providing support and guidance from reservation through to aftercare.
Conduct pre-handover inspections to ensure homes meet quality standards before completion.
Manage post-completion defects, snags and warranty issues, ensuring all items are logged, monitored and resolved within agreed timescales.
Carry out customer courtesy visits and accurately record identified issues on internal systems.
Handle escalated customer complaints and work towards timely, fair and customer-focused resolutions.
Liaise closely with site teams, build managers, contractors and the customer service department to keep customers updated and ensure work is completed to standard.
Support the delivery of high customer satisfaction scores, including NHBC 8-week and 9-month surveys.
Educate customers around warranty coverage, aftercare processes and what they can expect after moving in.
Identify trends or recurring issues and provide feedback to internal teams to drive continuous improvement.
Maintain accurate documentation, progress updates and weekly reports for management.
Ensure all customer interactions are handled professionally.

Essential Requirements of the Customer Relations Manager:

Previous experience within a similar position
Strong customer service skills

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful