AV Events Technical Production Manager

AV Events Technical Production Manager

£48,000 – £58,000 plus overtime, pension and other company benefits

Full time permanent role Monday – Friday

Location – Enfield, London

My client is seeking an experienced AV Events Technical Production Manager to join their established team at their office in Enfield.

AV Events experience is a MUST for this role.


  • Leading the production process from concept through to delivery and postproduction analysis involving all aspects including lighting, sound, AV, camera, and streaming services.
  • Working across a broad Spectrum of events including conference, dinners, and awards.
  • Managing the technical design process, with the support of others where required.
  • Guiding the client on solutions and advising on suitable equipment to achieve their aims and suit the proposed event.
  • Preparing production schedules, specifications and prep sheets for the warehouse and onsite use
  • Collaborating with venues, suppliers, and other agencies as required
  • Managing and selecting appropriate external suppliers as required
  • Working with external agencies as required
  • Managing additional resource including freelance crew as required
  • Overseeing the set up and installation of events onsite along with being present onsite and overseeing or operating equipment as required
  • Managing production budgets from initial pitch through to reconciliation

The successful candidate must demonstrate:

  • A broad knowledge and experience across all areas of technical production including lighting, sound, camera, AV, and streaming
  • A full UK Driving Licence

Quality Analyst

Major Recruitment are delighted to be recruiting a Quality Analyst on behalf of our renowned client based in Montrose. As a Quality Analyst you will be responsible for reviewing and improving our clients IT business solutions as part of a team.

Contract: Initial temporary 6 month contract

Location: Montrose – Remote possibility after induction

Rate: £25 – £35 per hour PAYE

What you will be doing as a Quality Analyst for our client:

  • Analyse and evaluate current business requirements or issues, and map to SharePoint, Wiki solutions or other collaboration applications
  • Contribute to the architecture, design, and development of intranet portal spanning multiple business segments and business units and integration with other systems
  • Contribute to application development in hybrid solutions using SharePoint, Wiki Solution as the main platform with other Microsoft 365 tools and solutions, such as the Power Platform
  • You will work closely with team members supporting other Atlassian tools, such as JIRA and JIRA Service Desk
  • You will assist NOV teams in creating and improving Wiki spaces/collaboration sites through interactive demos and standard methodologies during implementation
  • You will recommend and implement templates for Wiki spaces for use by IT and other teams
  • You will have an understanding of use cases across the Wiki system to manage updates and upgrades for the systems and its plugins
  • Utilise chosen software to document all business processes effectively and consistently
  • Document end to end business processes across all functions
  • Gather, analyse, document, validate, and communicate business requirements or technical issues
  • Help develop an organization-wide training program for collaboration applications
  • Provide technical support to end-users
  • Other related duties as needed

What our client is looking for in a Quality Analyst:

  • B.S. in Computer Science, Information Systems, related fields, IT, marketing, communications or commensurate work experience
  • Plentiful experience of customer interfacing; presenting to and interacting with customers at all levels within their organization
  • Plentiful experience managing and administering SharePoint and Wiki Pages applications
  • Ample experience in Business Process mapping
  • Strong troubleshooting skills and an ability to diagnose problems across multiple disciplines
  • Expertise in creating solutions with Microsoft Power Apps, Power Automate, and SharePoint Online and Adobe)
  • Proven experience working with the Atlassian suite of products
  • You demonstrate a deep understanding of content management systems
  • High Proficiency in the Microsoft Office suite.
  • Strong written and verbal communication skills
  • Willingness to learn new technology

Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.


IT Service Desk Team Leader

Major Recruitment are currently recruiting for a permanent Unified Comms Service Desk Team Leader for their client who is a company delivering Unified Communications & Managed Services to a range of clients in the SME, corporate and public sectors.

About the company:

There has been a significant growth in the last 2 years and they have acquired 17 businesses, with an ongoing strategy to acquire more businesses that are accretive to the group, be it through scale, geography, or adjacent product.

This is a great business to join at an exciting part of its lifecycle. Operating like an entrepreneurial start-up with the security of being a small established business, the environment is fast paced but fun.

Salary: £30K

Holidays: 25 days + Public Bank Holidays


8am – 4pm, 9am – 5pm, 10am – 6pm (depending on requirements outlined by Technical Services Manager).


Role is a full-time office role; however, we are currently operating in a hybrid manner, working 3 days from the office and 2 days from home (subject to change based on business requirements).

About you:

This role is open to candidates who have a minimum of five year’s experience in a Telecoms Service Desk role supporting hosted telephony & connectivity, with current or previous line management experience (managing a team of at least 3+)

The Role:

The role will proactively work on the Service Desk, leading by example through proactive team management.

Responsibilities include:

  • Managing and assigning tickets, providing support to the team.
  • Monitoring tickets to ensure successful completion or escalation where needed.
  • Carrying out ticket hygiene audits to ensure tickets are being noted and managed correctly, and within SLA’s. Providing guidance to the team where improvements can be made (if required).
  • Be the go-to person for colleagues when advice and assistance is required.
  • Acting as the first point of escalation for end user complaints, referring to the Technical Services Manager (if required).
  • Identifying and delivering training requirements to new starters, and supporting the existing team in upskilling their knowledge
  • Completing and documenting 121’s for the team.
  • Actively participating in and managing the monthly out of hours rota across the team, ensuring all required individuals are available as per the agreed rota.
  • Performance reporting.

Person Specification:

We’re looking for a positive, proactive individual who will lead by example and motivate the team

The successful candidate will have a minimum of five year’s experience in a Telecoms Service Desk role supporting hosted telephony & connectivity, with current or previous line management experience.

This role is incredibly varied, and more importantly, not restricted – therefore the successful candidate will be able to bring their ideas to life.

If you are interested in this role, please apply asap! For any further queries, call Priya on 07976958028


IT Systems and Support Specialist

My Telford based client is currently recruiting for an IT Systems and Support Specialist. This is a permanent position.

Salary £30k – £35k

Full time – 40 hrs per week

25 days holiday plus bank holidays rising with length of service

Employee benefits including discounts on gym membership


Free parking

To provide assistance to the IT department and reporting to the Head of IT


  • Maintain a log of all IT support issues
  • Provide hardware support for PC laptop/desktop, Apple iPhone, printer and telecoms
  • Provide software support within the business for applications such as Windows, Microsoft office, Windows Server, Active Directory, Navision ERP, SharePoint
  • Provide networking support based around TCP/IP, DHCP, LAN/WAN, firewall and VPN technologies
  • Notify users of planned and unplanned downtime
  • Undertake system administration required
  • Conduct system audits
  • Be involved in IT projects

Skills and experience:-

  • Previous experience within a similar role is essential
  • Customer service orientated approach
  • Sound knowledge of Windows and MS Office applications
  • Previous experience of working with TCP/IP, DHCP, LAN/WAN, firewall and VPN technologies
  • System administration experience

Contact Alex at Major Recruitment Telford

We will carefully consider your application and advise you if we’re able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you’re not successful on this occasion please continue to apply to future roles we advertise.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

IT Support Engineer – Hybrid – Maternity cover 18 months

IT Support Engineer – Hybrid working

Maternity Cover – 18 months FTC

You will be providing IT support, systems maintenance, and solution deployments to customers of IT Services department. It is a customer facing and technical hands-on role.

The client is particularly interested in candidates who have gone through the process of migrating users onto Microsoft 365 from ‘on premise’ IT systems.

You will need to be a very good communicator as the migration project the business is about to undertake will require lots of interaction with end users.

The post holder must have verifiable experience and skills supporting IT systems including Windows servers and clients, Active Directory, networking hardware, Microsoft 365 and a variety of enterprise hardware and software.

This role will also provide cover and limited supervision for the Helpdesk Administrator and requires a sociable person who is accurate, organised, self-motivated and enthusiastic.

The role reports directly to the IT Infrastructure and Services Manager and operates across the business ensuring the integrity, efficiency, availability and security of the company’s information and IT systems.

The candidate will have demonstrable experience and be comfortable operating in:
* Microsoft 365 environment
* Evaluation, testing and review of legacy and new IT systems, policies, and processes
* Assisting and supporting internal customers with IT support queries
* Deployment and support of company’s IT projects, hardware and services
* Maintaining records of IT assets, orders, and purchases
* Updating and completion of detailed documentation of systems and processes
* Secure operations across all areas of responsibility

You must be capable of prioritising / managing their workload and must be comfortable and accurate with written and verbal communication with all levels of staff and external support organisations.

The role is based at the company head offices in Birmingham, but will require regular travel to other sites, sometimes at short notice.

Driving license is essential.