• Independent multi-sector recruitment specialist

IT

Remote Support Analyst

Support Analyst/ Service engineer (Remote)

Major recruitment is currently working on behalf of a client who, due to business growth and expansion, requires talented Remote Support Analyst / Service engineers to join their growing team.

My Client is a 24x7x365 IT support business servicing customers throughout the UK and abroad (UK speaking) they are a Family business which is growing out of SME and into med size which regularly creates job opportunities and development for promotions past service desk. They are continually growing and cover some amazing clients nationwide in multiple sectors.

Responsibilities

  • This is a remote role but may include limited Field Service Support if requested.
  • They require fast working multi skilled remote support analysts / engineers , who are fluent in dealing with first & second line support, great time management in order to control and escalate tickets according to SLA’s and strong communication skills.
  • The remote support analyst is responsible for level 1 & 2 escalated issues
  • The desired candidates need to be punctual, professional, self-disciplined and confident with customers both remotely, and in person.
  • A full UK driving licence is also required and access to a vehicle as some local clients may require a visit if a solution requires a physical engineering install from the emote support analyst.

Shift Patterns

  • Engineers work in accordance to support 24/7/365 rota, the Service Desk analyst is office based and works an 8 hour day over three shifts with 7.00am, 8.00am, or 10.00am starts, the rota includes weekend and night shifts.
  • All remote Analysts are provided a laptop, additional screen and mobile phone.

Salary £25,400 plus £1600 shift bonus = £27,000pa

Technical requirements

  • Senior Service Engineers must have strong fundamental knowledge on Windows O.S- 8.1, 10, Server 2016 and above.
  • Fluent with Microsoft Exchange Server, Office & Microsoft 365 including Azure A.D and SharePoint. And managed service/IAAS/PAAS experience.

Desired knowledge on

  • Connectwise Manage & Automate,
  • Citrix,
  • Google Services,
  • MDM,
  • PRTG,
  • Meraki/Cisco Network,
  • Trend AV,
  • PRTG,
  • Apple & Android Devices

If you have a skillset that matches the requirements outlined, please apply for this excellent opportunity which has genuine opportunities for career advancement.

INPA

IT Support Desk Analyst

We have a fantastic new job opportunity for an IT Support Technician with excellent trouble shooting skills to work on-site across Lancashire helping our customers dealing with day-to-day IT issues.

The position is for a full-time on-site IT engineer with working hours 7:30AM – 3:30 PM Mon-Fri, based at a private school in the Northwest (Blackburn area).

The candidates must have great IT knowledge including, and not limited to, Windows Server management including active directory, group policy, Microsoft 365, VMware + great networking skills. Communication and troubleshooting skills are essential. Previous work in education is preferred.

This role would suit an individual that likes to be challenged and maintains a high customer service ethic. Key to success in the role is character and professionalism alongside the technical knowledge to complete the duties in hand.

The salary: £25,000 – £27,000

The main duties involved in this role will include but not limited to:

· Log, handle, resolve and/or escalate service requests and incidents supporting both in person and via remote technology

· Experience working with Microsoft server 2012, 2016 & 2019

· Knowledge of overall Microsoft Windows environments

· Understanding of basic networking and administration

· Experience with Office 365 platform, applications and features including:

· OneDrive

· SharePoint

· Exchange

· Anti-virus

· Teams etc. / Amazon Web Services / Microsoft Azure knowledge (Desirable but not required)

The ideal candidate should possess the following

· Experience from a support background in an education related role.

Excellent customer service with ability to communicate well internally and externally.

· Ability to liaise between 3rd parties if required.

· Keen to learn and have a forward thinking attitude.

· Pro-active attitude to help improve systems rather than just maintaining them

Job Type: Full-time

This dynamic and challenging role is an exciting opportunity for the right individual to join our expanding business.

The successful candidate will be required to problem solve and must be able to work on various projects/installs ranging from new servers, networks and interactive whiteboards.

There will be an expectation to work on and off-site both on your own and as part of a structured team. We expect your skills, and positive ‘can do’ attitude, to complement our professional and friendly team.

Events Technician

Event Technician

Basic £20,000 to £24,000 per annum Overtime and Bonus available (OTE £30k)

Monday to Friday 8.30am to 5pm

Location: Keighley

MiGrowth is currently working with a leading technical production who are expanding their teams and require an Event Technician based in West Yorkshire.

Our client is a full-service technical solutions provider to the live event industry. They provide equipment and support to live event clients including Event Management and Production Companies throughout the UK, Europe and beyond. Specifically, the company supplies Sound, Light, Vision, Stage, Power, and Media.

Who we are looking for:

You will ideally have some knowledge of the events or hospitality industry and be a highly motivated individual able to work on their own or as part of the team with a pro-active and determined approach.

  • Experience in a related role
  • Demonstrate a logical approach
  • Smartly Presented
  • Able to work overtime as required and at short notice
  • Ability to communicate and consult effectively
  • Ability to self-manage and self-motivate whilst working in a team
  • Good IT Skills, including Microsoft Office
  • Be able show good time management skills
  • Ability to work under pressure and tight deadlines
  • Good attention to detail
  • Hard working and enthusiastic
  • Full driving licence and van driving experience

What you will be doing:

We are looking for a hard-working and self-motivated individual to join our operations team at our Keighley warehouse. We are particularly interested in persons who can demonstrate an interest in our industry and equipment.

Key Responsibilities include, but are not limited to:

  • Technical operation of events onsite with clients
  • Delivery and set up of Audio Visual for events and projects onsite
  • To service all AV requirements as requested by clients
  • To undertake basic maintenance and repairs of equipment
  • Work at local warehouse branch
  • Preparation of event equipment
  • Operating the internal equipment rental and booking system
  • Ensuring all equipment is accounted for, stored neatly, and kept well maintained
  • Participate in the annual stock check and ongoing PAT testing
  • Representing the company as a professional technician for a variety of key clients
  • To ensure all equipment upon leaving and returning to the depot is checked in and out correctly, following warehouse procedures
  • To ensure that the equipment and storage is taken care of in line with company standards
  • To check that all consumable stock levels are ordered and kept up to date

All applicants send CVS to Paul Thomas EMEA Talent Manager Sales & Marketing

MiGrowth is an established and industry accredited Sales & Marketing Recruitment Consultancy.

MiGrowth Specialise in Sales & Marketing Recruitment within Technology & Audio Visual, FMCG, Media & Publishing

To get the best experience possible of working with MiGrowth please take the time to register your CV with us so we can discuss relevant roles with you.

Audio Visual Manager

Audio Visual Sales Manager with Hotel

Basic from £23,000 up to £25,000 per annum overtime and bonus available (OTE £28k)

Monday to Friday 8.30am to 5pm with some weekend working required

Location: Crewe

MiGrowth are currently working with a leading technical production company who are expanding their teams and require an AV Manager based at a prestige venue in the heart of Crewe.

Our client is a full service technical solutions provider to the live event industry. They provide equipment and support to live event clients including Event Management and Production Companies throughout the UK, Europe and beyond. Specifically the company supplies Sound, Light, Vision, Stage, Power and Media.

Job purpose:

To provide technical advice and support to a number of hotels we work in partnership with, including upselling our clients services where possible.

Key responsibilities and accountabilities:

To service and coordinate all AV requirements as requested by clients through the events team
To contact clients in relation to future bookings within the venue and upsell our services where possible
To offer technical advise and support to the sales and events team
Ensuring that all kit is set up neatly and to a high standard
To generate proposals for events and work directly with clients to ensure that their event runs smoothly
To keep an on-going stock check of equipment stored on site
Keep an up-to-date running sheet of work, along with submitting a weekly costs sheet
To act as a project manager, with the support of the Project Manager, for larger events
To work with the operation staff to ensure each room has correctly set up AV equipment
To supervise any freelance staff who are working on our behalf
To service other local hotels in the area with equipment hires

The Applicant

The successful candidate will need to have at least 2 years’ experience working in the corporate AV hire and live events industry with a broad knowledge of audio visual, sound and lighting kit.

Hard working and enthusiastic
Hands on knowledge of audio visual technical equipment
Knowledge and experience of the hotel conference industry
Client facing skills
Good communication skills
Leadership qualities yet also a team player
Smartly presented
Attention to detail and a pride in their work
Be able show good time management skills
Full UK Driving License (minimum age 21 years, must hold license for at least 1 year prior)
Be Computer Literate. Good working knowledge of Microsoft Office applications including Excel, Visio, Word and Outlook
Hiretrack knowledge is also an advantage

All application CV’s to Paul Thomas EMEA Talent Manager Sales & Marketing.

MiGrowth is an established and industry accredited Sales & Marketing Recruitment Consultancy.

MiGrowth Specialise in Sales & Marketing Recruitment within Technology & Audio Visual, FMCG, Media & Publishing

In order to get the best experience possible of working with MiGrowth, please take the time to register your CV with us so we can discuss relevant roles with you.

Operations & Project Manager

Working with the Client, the internal supply chain across the business, third parties and service partners to deliver successful moves & change programmes alongside the Client Project Team. Leading workforces on and off site. Implementing strategies that ensure maximum efficiency, considered risk management, robust communication and a high level of customer service whilst leading a large-scale programme. Reporting at steering group level. Tracking schedules & spend and management of the Profit & Loss accounts. Ensuring that all relevant KPI’s are being delivered against. Collaborating with third parties across multiple disciplines including Third Party Project Managers. Adapting or refining existing strategies as necessary. Managing costs and budgets including capture scope creep and variations.

KEY REQUIREMENTS & ACCOUNTABILITIES

Project Manager

Practitioner. Significant project experience at a senior level. A firm understanding of business change methodologies & principles. Developing programme strategies, designing supporting documentation and monitoring progress. Reporting to senior stakeholders & steering groups. Managing schedules, risks, deliverables, third parties, spend, resource allocation & dependencies. A demonstrable knowledge of end-to-end managed services (from tendering, through planning & delivery, to invoicing & post-delivery review). Significant experience collaborating with, and leading others. Confident offering consultation as a subject matter expert.

SKILLS, EXPERIENCE & QUALIFICATIONS

Essential

  • Excellent IT skills. Proficient in O365 (Word, Excel, PowerPoint & Outlook). (A) (M) (P)
  • Experience working as part of a team, as well as independently. (A) (M) (P)
  • Experience delivering high levels of customer service, to a broad & varied client base. (A) (M) (P)
  • Previous experience in a commercial relocation, corporate services, facilities management, major projects or moves & change (MAC) related role. (A Desirable)(M) (P)
  • A firm & demonstrable understanding of moves-related processes & principles. (A Desirable)(M) (P)
  • Previous experience working in a client facing capacity. Operating at different locations &/or collaborating with external parties. (M)
  • Capacity to rapidly evaluate a business’s strategy and objectives, identifying and prioritising services and opportunities. Implementing a scope of works. Deciding on how best to approach a set of deliverables, whilst mitigating risk, capturing dependencies & managing spend. (M) (P)
  • Previous experience delivering large-scale commercial relocation programmes. (M) (P)
  • Experience reporting directly to senior leadership teams. Offering guidance. Presenting information in a clear & concise manor. (M Desirable)(P)
  • Previous experience working in a line management capacity. (P)
  • Previous experience of a Profit & Loss accounts and management.

Desirable

  • Proficient in MS Project, or an alternative project management related software (eg: Trello, JIRA, Basecamp, MS Teams). (M) (P)
  • Previous experience working on large-scale change implementation programmes. Examining existing BAU responsibilities and ways of working. Supporting businesses in adopting more agile setups. (M) (P)
  • A relevant project management qualification such as APM, PMP or Prince2. (M) (P)
  • Familiar with facilities/building management practices & procedures. (M) (P)

INDMA