Transport and Rail

On behalf of our client based in Hull, DNA Recruitment Solutions are looking for a dynamic, ambitious individual to join a small team in the dry bulk department. The ideal candidate will demonstrate impeccable customer service and will have experience in the transport/logistics industry.

Our client pride themselves on being a great place to work and offer great training, development and progression within their rapidly growing organisation.

The Role

• Proscessing customer orders
• Deliver great customer service over the phone and in person
• Tracking and planning UK drivers and equipment ensuring optimal utilisation
• Liaise with suppliers to ensure orders are fulfilled
• Communicate with customers and keep them informed of order status
• Oversee turnaround of vehicles and containers to maximise productivity
• Recharge any additional costs
• Arrange maintaintenance and cleaning of equipment and book repairs and servicing
• Active involvement in P&L and CPA
• Onboarding of new business

Requirements

• Experience in customer service
• Experience in transport/logistics, with knowledge of tank or container planning
• Strong organisational skills, able to multitask and prioritise without compromising standards
• Attention to detail, able to deliver accuracy in data entry, documentation and record keeping
• Ability to work under pressure and to strict deadlines
• Financial acumen
• Strong communication skills, both written and verbal
• Familiar with Transport Management systems and database software
• Knowledge of MS packages (Excel, Outlook etc)
• Reliable and resilient
• Adaptable – able to change priorities and work schedules to support the team in peak or periods of high demand
• Willing to switch between customer service and operational functions

DNA Recruitment Solutions are recruiting an experienced Transport Planner with CPC to join our client’s team in Hull. The ideal candidate will be driven and ambitious, have excellent organisational skills and a background in bulk logistics planning and fleet management.

Our client is a leading global transport and logistics company with a worldwide presence who are currently enjoying a sustained period of growth.

The Role

• Manage driver hours/WTD and route optimisation
• Plan all vehicle routes cost effectively
• Demonstrate excellent customer service levels
• Keep up to date with all relevant legislation
• Ensure sufficient resource available – drivers, vehicles, trailers etc
• Liaising with third party contractors and suppliers
• Complete and process relevant documentation and drivers’ paperwork
• Respond to telephone and email enquiries in a timely manner, maintaining a friendly, suppportive and professional service
• Keep customers informed of delays/issues etc

Requirements

• Transport Manager CPC is essential for this role
• Knowledge of planning systems and processes
• Experience in a similar role with planning and fleet management
• Strong communication skills both written and verbal
• Able to work under pressure and to time critical deadlines
• Strong IT skills, comfortable using MS packages, particularly Excel and Word
• Able to multitask and prioritise without compromising results
• Seek continual improvement
• Experience in Bulk Logistics essential
• Experience of third party logistics and service partners

This is a fantastic opportunity to join an organisation where you will be truly valued, a great place to work with a realistic chance of progression where health, wellbeing and safety are at the forefront of the company’s culture.