• Independent multi-sector recruitment specialist

Cambridge

Service Manager

A Service Manager is sought by a growing Facilities Equipment Manufacturer near Cambridge to drive forward the growth of the Service Department and join the Senior Leadership Team

EXCITING OPPORTUNITY

Leading the Service function you will be responsible for on-time delivery of all service activities and effective management of the department. Key responsibilities will be to: –

  • Manage, maintain, and update the Service Issue Tracker to ensure all issues are dealt
  • with adequately, effectively and timely with the fastest response times possible.
  • Respond to all service and maintenance calls and schedule in the appropriate
  • resource at a margin of at least 30% for any items out of warranty.
  • Prepare PPM proposals and contracts supported by the Internal Sales Coordinator.
  • Produce and send quote for remedial/repair works identified on visit by appropriate
  • Labour, Sub-Contractor or Supplier.
  • Produce, organise and issue RAMS for all service and maintenance activities.
  • Build relationships with suppliers and sub-contractors to ensure a robust and
  • trustworthy network of providers.
  • Work with the Quality Department on any non-conformances or issues identified as resulting from faults or poor workmanship, close out and follow due process.

You will also be involved in creating and executing commissioning plans, scheduling validation and testing activities and ensuring documentation, reports and certifications are correctly completed whilst working with other internal teams where appropriate

Small works will also fall under the responsibility of the Service Manager, these may include things such as as HVAC upgrades, door replacements, silicon sealing, filter changes, modifications to room layout or components, minor mechanical or electrical works or possibly relocations

You will be responsible for the rapid growth of the department and will be set financial targets each year to demonstrate growth and development. You will be supported by a team of Service & Commissioning Engineers, a Decontamination Team and a Purchasing & Planning Coordinator to deliver this role and can allocate work as appropriate, but ultimately will be responsible for all of the above.

You will serve on the Senior Leadership Team and form an integral part of the daily management of the company

KEY SKILLS

The successful candidate will need the following experience, skills and personal qualities

You will need previous experience of leading a Service function within Facilities Management, Building Services, HVAC or Fabrication Services. You will be detailed, organised, diligent and comprehensive in your approach, have a strong work ethic, with a positive attitude and a collaborative nature.

You will need to thrive on challenge as you will be coming into an environment that needs a lot of process implementation and be actively involved in that. There is some travel nationwide which will include overnight stays.

A full UK Driving Licence is essential as are strong Microsoft Office skills, especially Microsoft Excel.

APPLY NOW

If you are interested in this exciting opportunity please click Apply Now to send your CV and call Adam Jones at Major Recruitment

Quality & Compliance Manager

A Quality & Compliance Manager is needed by a growing engineering company near Cambridge

The role involves responsibility for SOP’s, Documentation and Quality Management Systems and will include the following duties:-

  • Compilation and Issue of all Standard Operating Procedures.
  • Detailed and individualised SOP’s in place for all major work tasks in each department, relevant, specific and approved.
  • Compilation and upkeep of all Policy documents, reviewed and revised annually.
  • Full suite of accurate and reflective policies that protect the company fully.
  • Implementation and upkeep of all documents required for the quality management system.
  • Ensure ISO9001 is in place every year with no lag in accreditation membership.
  • Review all QMS documents of another large company and make sure our policy documentation is in line.
  • Ensuring all ISO requirements are fulfilled during the year, managing the process of ISO9001 and conducting the audit.
  • Attending Supplier manufacturing sites and conducting quality audits following due process and recording via approved documentation.
  • Controlling the Master Project Folder, reviewing each project folder and ensuring all relevant documents have been stored and are filed in the correct location.
  • Review the manufacturing process and support where necessary to document and improve upon this process.
  • Review the design process and ensure that design translates to manufacturing well enough, improve where possible.
  • Inspect all manufactured goods and packaging, ensure that it is fit for purpose and approve for delivery.
  • Influence the creation of the assembly instructions and ensure that these are functional, user friendly, translatable and will not create confusion or gaps in the installation process.* Build and release technical file for the client
  • Compiling and executing snag lists using site audit pro.
  • Sharing with the PM and setting a timeframe for return to review and close out the list.
  • Providing support to rectify contentious issues.
  • Liaising with suppliers, sub-contractors and direct employed resource to outline the snags and ensure rectification and continuous improvement for future jobs.
  • Implement training or build codes of practice documents where required to ensure work is to a consistently high quality.

The successful candidate will have experience of managing Quality Management Systems within the Process Manufacturing sector and ideally come from a Pharmaceutical Background. You will also need an in-depth knowledge of ISO9001 systems Experience of building and executing Commissioning documentation is essential as are good communication and interpersonal skills and the ability to manage stakeholder expectations

This is a varied and interesting role within a growing engineering company. Please call Adam Jones at Major Recruitment or click Apply Now if you would like to know more

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