Customer Service Advisor

Major Recruitment are currently recruiting for a Customer Service Advisor on a temporary ongoing basis to join a well-established manufacturing company based at their facility in Droitwich, Worcestershire.

The role of the Customer Service Advisor is to provide excellent service to clients, through professional and efficient administration tasks navigating a customer account to provide them with a first-class experience, ensuring the best outcome is achieved for the customer and the business.

The Customer Service Advisor will work as part of a team and utilising other departments knowledge to build on personal development in order to understand the customers needs

Duties & responsibilities of the role:

  • Answering inbound calls from existing customers
  • Ensuring all customer records are kept up to date with the latest information
  • Respond to customers emails effectively and efficiently
  • Liaise with other departments across the business
  • Regularly update customers with new information relating to their account
  • Communicate with customers via telephone, email and letters
  • Maintain customers files in line with Company Policy
  • In the absence of the Customer Service Manager liaise with external agencies, i.e. Trading Standards, Alternative Dispute Resolution Services and the Furniture & Home Improvement Ombudsman
  • Assist with administration duties
  • Monitor and record customer complaints
  • Action requests given by the Customer Service Manager
  • Any other duties as required

Candidate specification:

  • Proven experience working in customer services for a minimum of one year is essential
  • Proven experience of working in a customer focused environment either over the phone or face to face
  • Excellent written and verbal communication skills
  • Proven ability to work to deadlines and able to multitask
  • Able to work under pressure and willing to go the extra mile
  • Must be able to build rapport with customer on the telephone
  • Possess a great telephone manner

Hourly rate, working hours and benefits:-

  • Monday to Friday 9am till 5pm
  • £10.42ph
  • Casual dress
  • Company events
  • Health and Wellbeing Programme
  • Lively Atmosphere
  • Free parking