• Independent multi-sector recruitment specialist

Elland

Service Manager

Job overview:
To liaise with internal and external customers and oversee all after sales product servicing, whilst ensuring that both the customers and business needs are met. To be the first point of contact for customers with queries relating to products, establish if the item can be fixed or needs to be replaced or if there is an opportunity to upsell. Work across multiple departments to arrange work and repairs in house or if necessary arrange a service visit. Also report back to Senior Management any common faults to allow for changes to be made in production.
Key Responsibilities:
Customer relations:
* Answer customer queries (e.g. faults, warranties, technical queries, installation queries etc.)
* Follow company procedure and efficiently deal with any warranty/return issues through to completion within SLA’s
* Display a sound understanding of navigating the company website/brochure to assist with customer queries.
* Where possible upsell to new products.
Production:
* Manage and communicate effectively and efficiently with service engineers, technicians, and service administrators
* Liaise with production manager and the dispatch department to ensure parts are produced and dispatched in the agreed timescale
* Organise analysis and repair (if applicable) or replacement of warranties/products returned to the company
* Report to senior management on a monthly basis regarding overview performance of the service department and warranty responsibilities, including costs and timings
* Improving process and protocol in the department and advising Senior Management of any suggested improvements to the structure or terms and conditions in line with market trends
Personal Specification:
Display a positive can do attitude to all customer interactions including international customers, able to work on your own and to a high level of detail. Be organised and able to plan and prioritise workloads depending on the needs of the customer and the business and have a good working knowledge of all products in order to assist customer queries. Display good interpersonal skills and able to work as part of the wider team.
Skills required:
Confident use of Word / Excel / Outlook
Use of Sage 200 (including sicon service) or similar system
Excellent verbal communication skills to effectively communicate with all nationalities on the phone
Excellent literacy skills to effectively communicate with all nationalities via email
This role description is not exclusive, this person may be required to undertake other duties commensurate with the role as directed by a Senior Manager

Business support Officer

Job overview:
Provide excellent and personable Customer Service to new and existing customers through all available channels. Able to work to the highest standard of written and verbal communication and approach each enquiry with a professional agile attitude to positively resolve any customer enquiry.
Liaise with various internal departments to process orders in a timely fashion and deal with any complaints in an efficient and professional manner. Take ownership of customer contacts to reach the best resolution and actively promote best practice. Action all feedback to recover any potentially lost customer and help to make business improvements.
Key Responsibilities:
Customer relations:
* Deal with inbound customer enquires via all mediums and divert appropriately
* Take ownership of any customer enquiry/complaint by liaising with all internal departments
* Effectively deal with any technical/return issues liaising with the Service department.
* Display a sound understanding of navigating the company website/brochure to assist with customer queries.
* Creating new leads and generating new business, taking ownership and management of new accounts.
* Follow up on all outstanding quotes/ proforma invoices attempting to close or understand what we can do to improve and feed this back into the business.
* Working with internal departments to promote new products.
* Improve customer retention rates.
Sage:
* Raise PI’s / quotations and send to customer.
* Convert quotes to sales orders. Communicate effectively with Production Planning Manager.
* Use available reports for visibility on WO’s.
* Raise BOM’s where appropriate.
* Issue RMA’s where appropriate.
* Checking available stock levels.
* Managing overdue orders.
Other:
* Create/manipulate drawings using Adobe Illustrator.
* Visit and assist with exhibitions/events as and necessary.
Personal Specification:
Display a positive can-do attitude to all customer interactions both internal and external, able to work on your own and to a high level of detail. Be organised and able to plan and prioritise workloads depending on the needs of the business and have a good knowledge of the emergency equipment market.
Skills Required:
Excellent literacy skills to effectively communicate with all nationalities via email
Excellent verbal communication skills to effectively communicate with all nationalities on the phone
Confident use of Word / Excel / Outlook
This role description is not exclusive, this person may be required to undertake other duties commensurate with the role as directed by a Senior Manager.

Class 2 ADR Driver

Class 2 ADR Drivers required for a long-term contract in Elland.

PAYE (with holidays paid as extra):

  • Mon to Fri (first 42.5hrs): £15.00 ph
  • Overtime & Weekends: £22.50 ph

Hours:

Starting around 06:00 on a 4 on 2 off shift pattern. The working week is based on a minimum 42.5 hours and overtime will be paid after 42.5 hours.

Duties:

Delivering gas in munibulk tankers to both commercial and private properties.

All Class 2 drivers will be paid weekly and will have access to Major Recruitment’s app, which has benefits such as:

  • Discounts at retails and food outlets.
  • Access to an online GP 24/7.
  • Free legal and financial support.
  • In addition, many more benefits.