• Independent multi-sector recruitment specialist

Kegworth

Customer Advisor (Supply Chain) – no experience needed!

Customer Advisor (Supply Chain)

Kegworth

Full Time, Permanent

£20,000 – £24,000

Are you looking for a long-term customer role where you can progress? Would you enjoy working in a fast-paced manufacturing environment?

About the role:

This role in working with a team of around 14, a very exciting environment with loads going on and everyone coming together to make the team succeed. Personality with this role is super important – someone who is eager to learn, adaptable, passionate. This a role that you could really get your teeth stuck into and easily progress in – working up from grade 11 to 18/19 in the long-term future.

Reporting to the Customer Service Manager, this role provides a first point of contact for customers placing orders, following up the progress of orders, or making any other order related enquiries. You will deliver consistent, efficient order management across multiple channels, establishing and maintaining effective relationships with internal / external customers, peers, and management and the 3rd party suppliers.

Escalating all potential customer service issues through the logistics management team to resolve and communicate to the appropriate internal contacts

Working hours – Mon-Thurs 8:30am-5pm and Friday 8:30am-4pm with optional hybrid working (3 days in office, 2 days at home)

Duties and Responsibilities:

  • Answer all calls in a timely, polite and professional manner
  • Act as a central point of contact to process customer orders according to their agreed lead-times
  • Provide a central point of contact for first call resolution on distribution queries
  • Capture and manage all orders for allocated customers, ensuring these are processed efficiently and accurately, and to company deadlines
  • Liaise with Supply Chain on stock availability and delivery queries.
  • Feedback to customer’s information regarding stock availability upon receipt of orders where necessary
  • Ensure customers and the sales team are kept informed of order progress and of any changes to the order delivery schedules, through the logistics escalation process
  • Investigate and report order discrepancies and failed deliveries, work with the logistics team to resolve any issues
  • Liaise with the customer and the Commercial team to eliminate delivery refusals
  • Manage stock returns in liaison with the customer and the third party distribution provider
  • Monitor and resolve outstanding orders on a daily basis
  • Ensure master data within function is maintained accurately
  • Investigate order discrepancies and failed deliveries, report issue detail and work with the logistics team to resolve any issues.

Skills and Competencies:

  • Strong customer service orientation
  • Good communication skills
  • Strong administration skills with close attention to detail
  • PC Literate, including competent in MS Excel
  • Numerate and possessing basic financial awareness
  • Good relationship management skills

Salary & Package:

  • £20,000-£24,000 based on experience
  • Annual bonus incentive
  • Good company pension scheme
  • 2x basic salary life assurance
  • 25 days holiday in addition to bank holidays (with the option to purchase additional holidays)
  • Access to a sports and social fund
  • Free onsite parking.

To apply for this or any other Customer Service role please get in touch.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Supply Chain Relationship Coordinator

Supply Chain Relationship Coordinator

Kegworth – Full Time, Permanent

£23,000-£28,500

Are you looking for your first or next step in a Supply Chain Relationship Coordinator role?

Would you like to work in a friendly team environment? Would you like to work for a large manufacturing company that will develop you? 12-18 months training will be provided!

About the role:

This role in working with a team of around 14, a very exciting environment with loads going on and everyone coming together to make the team succeed. Personality with this role is super important – someone who is eager to learn, adaptable, passionate. This a role that you could really get your teeth stuck into and easily progress in – working up from grade 11 to 18/19 in the long-term future.

The Customer Relationship Coordinator aims to ensure that the organisation delivers excellent customer service in support of the Customer Relationship Manager. This role ensures accurate service level reporting to agreed timetables, analysing reports to identify issues e.g. forecasts, event management, transport, order patterns etc.

This role must achieve and maintain a good working knowledge of customer specific supply reporting systems, available reports and how these can be incorporated to improve management of the customers’ account as well as maintaining scorecards. Generating reports and all routine communications output from the Supply Relationship department.

Working hours – Mon-Thurs 8:30am-5pm and Friday 8:30am-4pm with optional hybrid working (3 days in office, 2 days at home)

Duties and Responsibilities:

  • Execute daily transactional components of the Supply Chain Relationship processes to achieve the agreed customer service level.
  • Support the Supply Chain Relationship Manager & Controller to deliver excellence for our customers whilst ensuring budgeted costs are achieved or bettered for the UK BU.
  • Support the Supply Chain Relationship Manager & Controller in collaborating with other functions to ensure that the appropriate data is available and accurate.
  • Evaluate customer delivery performance.
  • Review service level reporting to agreed timetables, analyse the reports to identify main issues e.g. forecasts, event management, transport, order patterns etc. and present corrective recommendations to the Customer Relationship Controller.
  • Ensure a good working knowledge of customer specific supply reporting systems, available reports and how these can be incorporated to improve management of the customer’s account.
  • Maintain Scorecards with designated accounts.
  • Understanding of customer Supply Initiatives and how the business can help deliver a point of difference.
  • Prepare for & attend, if required, regular meetings to understand the businesses Inbound performance and Supplier Benchmarking with both internal and external customers.
  • Prepares for & attend supply meetings ensuring service levels / aged stock / part pallets / outstanding orders are available at the meeting.
  • Ensure that the supply chain communication is aligned internally, to drive a focused, agreed, and consistent message to our customers
  • Identify areas of continuous process improvement, challenge assumptions and drive actions
  • Provide data & reporting in line with S&OP process
  • Create Forecast overlays as required to deliver customer agreed activities (e.g. Stock builds)

Skills and Competencies:

  • Ability to build strong working relationships
  • Strong customer service bias.
  • Demonstrable team player
  • Strong administration skills with close attention to detail
  • Excellent telephone manner
  • Competencies and skills
  • Result Orientation
  • Behavioural flexibility
  • Teamwork
  • Performance Orientation
  • Integrity

Salary & Package:

  • The salary for this role is dependent on experience
  • Annual bonus incentive
  • Good company pension scheme
  • 2x basic salary life assurance
  • 25 days holiday in addition to bank holidays (with the option to purchase additional holidays)
  • Access to a sports and social fund
  • Free onsite parking.

Driving license is essential

Our client are looking at conducting a 2 stage interview process – all remote. Interviews can be held as soon as possible, to apply for this or any other role please get in touch.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”