Rotherham

Customer Service Advisor (Wholesale)

Customer Service Advisor

£24,000 #INDCB

Hours: 8:30am-4:30pm

Location: Dinnington

The Company

Are you a customer service superstar with a passion for providing exceptional support? Major Recruitment are looking for a talented individual to join our team as a Customer Service Representative for our esteemed wholesale clients!

The Role

  • Serve as the primary point of contact for our wholesale clients, addressing their inquiries, concerns, and orders with professionalism and efficiency.
  • Provide product information, pricing, and availability to clients, assisting them in making informed purchasing decisions.
  • Process orders accurately and in a timely manner, ensuring seamless transactions and client satisfaction.
  • Handle any issues or complaints from clients promptly, working to resolve them to their satisfaction while maintaining a positive relationship.
  • Collaborate closely with internal teams, including sales, logistics, and operations, to ensure smooth order fulfillment and delivery.
  • Maintain detailed records of client interactions and transactions, keeping our database up-to-date and accurate.
  • Proactively identify opportunities to enhance the customer experience and improve processes to better serve our wholesale clients.

The Candidate

  • Customer Service experience is essential
  • Someone with drive and ambition
  • Someone who brings excitement and energy into the role