Customer Service Advisor
£24,000 #INDCB
Hours: 8:30am-4:30pm
Location: Dinnington
The Company
Are you a customer service superstar with a passion for providing exceptional support? Major Recruitment are looking for a talented individual to join our team as a Customer Service Representative for our esteemed wholesale clients!
The Role
- Serve as the primary point of contact for our wholesale clients, addressing their inquiries, concerns, and orders with professionalism and efficiency.
- Provide product information, pricing, and availability to clients, assisting them in making informed purchasing decisions.
- Process orders accurately and in a timely manner, ensuring seamless transactions and client satisfaction.
- Handle any issues or complaints from clients promptly, working to resolve them to their satisfaction while maintaining a positive relationship.
- Collaborate closely with internal teams, including sales, logistics, and operations, to ensure smooth order fulfillment and delivery.
- Maintain detailed records of client interactions and transactions, keeping our database up-to-date and accurate.
- Proactively identify opportunities to enhance the customer experience and improve processes to better serve our wholesale clients.
The Candidate
- Customer Service experience is essential
- Someone with drive and ambition
- Someone who brings excitement and energy into the role