Are you looking for a Customer Service role based in Watford? Major Recrutiment are looking for a confident communicator to join a customer service team for an brilliant company in Watford.
Our client is an established telecommunications business embarking on rapid growth and need talented, enthusiastic individuals to bolster their support team. You would be working amongst likeminded people offering the highest level of support and care for their customers in a professional and fast paced environment.
The role is varied and exciting with many avenues for you to explore. Initial full training is provided upon successful application with ongoing support to enhance your knowledge and support skills.
Provide billing support and information to their customer base via telephone calls, email and letter.
Responding to customer requests to modify or upgrade their services.
Provide technical advice and diagnostics to our customers via telephone, email and remote assistance.
Using various technical systems and portals to find crucial information to relay to the customer in a manner that is understandable to them.
Writing clear and concise note information within systems.
Raising and escalating tasks/tickets.
Excellent telephone manner and communication skills.
Strong problem-solving skills.
Proven experience using computer systems such as Microsoft Word and Excel.
Experience working in a previous customer support role.
Good knowledge of telecommunication systems, broadband technology, routers and networking.
Heavily discounted landline and broadband service for you and your family.
Discount and shopping vouchers for major online retailers.
20 days annual leave plus bank holidays.
Weekly pay, circa £21,700 per annum.
‘Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities’.