Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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Worcestershire

Customer Service Advisor

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Major Recruitment are currently recruiting for a Customer Service Advisor on a temporary ongoing basis to join a well-established manufacturing company based at their facility in Droitwich, Worcestershire.

The role of the Customer Service Advisor is to provide excellent service to clients, through professional and efficient administration tasks navigating a customer account to provide them with a first-class experience, ensuring the best outcome is achieved for the customer and the business.

The Customer Service Advisor will work as part of a team and utilising other departments knowledge to build on personal development in order to understand the customers needs

Duties & responsibilities of the role:

  • Answering inbound calls from existing customers
  • Ensuring all customer records are kept up to date with the latest information
  • Respond to customers emails effectively and efficiently
  • Liaise with other departments across the business
  • Regularly update customers with new information relating to their account
  • Communicate with customers via telephone, email and letters
  • Maintain customers files in line with Company Policy
  • In the absence of the Customer Service Manager liaise with external agencies, i.e. Trading Standards, Alternative Dispute Resolution Services and the Furniture & Home Improvement Ombudsman
  • Assist with administration duties
  • Monitor and record customer complaints
  • Action requests given by the Customer Service Manager
  • Any other duties as required

Candidate specification:

  • Proven experience working in customer services for a minimum of one year is essential
  • Proven experience of working in a customer focused environment either over the phone or face to face
  • Excellent written and verbal communication skills
  • Proven ability to work to deadlines and able to multitask
  • Able to work under pressure and willing to go the extra mile
  • Must be able to build rapport with customer on the telephone
  • Possess a great telephone manner

Hourly rate, working hours and benefits:-

  • Monday to Friday 9am till 5pm
  • £10.42ph
  • Casual dress
  • Company events
  • Health and Wellbeing Programme
  • Lively Atmosphere
  • Free parking

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Buyer

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Major Recruitment Oldbury are delighted to be recruiting for a professional manufacturing organisation in the Stourport-On-Severn area who are seeking an experience Buyer to start immediately.

This role is fully office based and DOES NOT offer remote/ hybrid working options

Duties and tasks will include:

  • Work with suppliers and influence stakeholders to drive delivery of procurement objectives.
  • Support development and implementation of innovation strategy.
  • Deliver KPI’s relating to cost, cash, quality, service and continuity of supply for the portfolio.
  • Understand market and analyse trends to be able to make informed buying decisions for the business.
  • Understanding business requirements and structuring agreements to meet those requirements.
  • Minimise risk to continuity of supply by carrying out supplier risk assessments, supplier audits and implementing corrective actions as required.
  • Conducting market tenders and managing the evaluation across a cross-functional team to determine supplier selection.
  • Ensure all procurement activity is carried out in line with internal policy and procedure.

Candidates welcome to apply for the role will have the following:

  • A minimum 3 years experience within a procurement role, preferably within a manufacturing organisation
  • IT literate with knowledge of ERP/MRP systems
  • Knowledge of internal business procedure and processes
  • Strong negotiation skills
  • Ability to build good working Relationships with Suppliers & Internal Customers
  • Excellent attention-to-detail
  • Ability to work in a fast pace, changing environment
  • Level 4 CIPS or willingness to Study for CIPS

Hours of work are Monday to Thursday 8am to 4.30pm and a 1pm finish on a Friday.

Free parking is available.

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