Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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HR Administrator

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HR Administrator

£11.50 + PAYE

10 months +

35 hours per week

Stretford/ Home Working

We are currently working on behalf of a public sector client who are recruiting for a temporary HR Administrator.

The majority of the role will be based from home, with 1-2 days based in their Stretford based office.

Responsibilities of the HR Administrator includes:

  • Supporting the HR Advisor with absence management
  • Drafting all employee related communications relating to the employee lifecycle
  • Keeping on top of daily, weekly, monthly and quarterly HR transactional tasks
  • Updating the HR system with live changes
  • Supporting monthly payroll cycles
  • Supporting recruitment and training processes where necessary
  • Supporting the team with administration tasks
  • Note taking in ER meetings
  • Providing first line support to colleagues across the business
  • Handling the HR inbox and resolving queries at first point of contact where possible

Requirements of the HR Administrator includes:

  • HR experience is desirable
  • Strong administration skills

To be considered for this exciting role, please contact Bethan Hall – Associate Director at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful.

Admin Assistant

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Major Recruitment are currently recruiting for a permanent Hiredesk Administrator/Assistant in Bristol for their client who is a well established group of companies specialising in the supply of commercial assets.

Hours of work – 8.30-5.30pm M-F

Location – Bristol

Duties:

  • Ensuring a high level of customer service is achieved
  • Ensuring compliance across the rental desk to all operating procedures and policies as documented within the division’s operating manual
  • Acting as a receptionist for visiting Company personnel, drivers and customers and promptly attending to visitors
  • Opening, sorting and distributing all post/emails received by the branch and prepare and send outgoing post
  • Drafting reports, letters and emails and compiling other information
  • Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order numbers are obtained for each invoice
  • Compiling information from customers to update the system database
  • Ensuring mileages are updated regularly from customers to ensure servicing is organised
  • Locating local dealers and repair agents to organise repairs/servicing to vehicles
  • Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery
  • Performing regular audits on filing systems to ensure that rental documentation is complete, customers’ insurance documentation is valid and up to date, and ensure fuel receipts are logged

Role Requirements:

  • Experience in a customer service or similar industry
  • Good computer skills and confident in the use of Microsoft Office applications including Word, Excel and Outlook
  • Good written and verbal communication skills
  • Knowledge of asset rental, transport and distribution would be advantageous
  • Experience in an admin role

Benefits of working for the company include:

  • 24 days holiday + 8 BH
  • Accrual of service entitlement
  • Long Service awards
  • Free parking at every depot
  • Allocation of a turkey at Christmas
  • In house well-being service
  • Employer supported volunteering days
  • Optional purchase schemes (Annual leave, dental, Medical & Life assurance
  • Annual flu vaccinations/vouchers
  • Eye test contribution
  • Life Assurance x2 Annual salary
  • Cycle to work scheme
  • Contractual discretionary sick pay
  • Family-friendly & work-life balance policies
  • Real living wage employer
  • Company pension scheme
  • Internal promotion pathways
  • Dress down Fridays
  • Birthday holiday
  • BI-Annual group sales person awards
  • Refer a friend scheme
  • Annual recognition incentive bonus payments (subject to role & business)

If you are interested in this role, please apply to this job ad today!

Ref – INDPS

Customer Service Advisor

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Customer Service Advisor
Temporary – Permanent
£30,000
Coventry

Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry.

Duties and Responsibilities of the Customer Service Advisor:

  • To act as first point of contact
  • Coordinate orders and shipments between manufacturing and customers
  • Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer
  • Perform administrative functions supporting customer service functions and sales order entries
  • Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
  • Plan deliveries based upon completed orders and customer requests
  • Track of orders to ensure timely delivery
  • Prepare documents required for transportation and production of goods
  • Invoice of completed orders
  • Input data accurately
  • Handle and resolve customer enquiries and complaints

Essential Requirements of the Customer Service Advisor:

  • SAP experience
  • Previous customer service experience (essential)
  • Previous sales experience (desirable)

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Call Centre Advisor

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Call Centre Advisor
Temporary – Permanent
£25,000
Woking

Hamilton Woods Associates are currently recruiting for a Call Centre Advisor to work closely with the helpdesk team schedulers to ensure responsive repairs are scheduled, resourced and completed within the client KPI targets.

Duties and Responsibilities of the Call Centre Advisor:

  • Act as first point of contact for all gas compliance and remedial works
  • Ensure all gas servicing appointments are effectively arranged with tenants to ensure all properties are compliant
  • Plan servicing and remedial works to ensure appointment times, response times and travel times are met
  • Ensure any identified gas remedial or safety works are efficiently and effectively arranged with tenants
  • Monitor the appointment screens and statuses to identify potential issues
  • Ensure customer, client and subcontractor emails are actioned in a timely manner

Essential Requirements of the Call Centre Advisor:

  • IT literate
  • Previous call centre experience

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Sales Administrator

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Major Recruitment are currently recruiting for a permanent Sales Administrator in Halesowen for their client who is the largest independent commercial approved dealership in the UK.

Hours of work – 5 days a week, Monday to Friday

Duties:

  • Providing exceptional customer service using various forms of communication for example in person, phone, or email.
  • Providing administration support to the Sales Managers
  • Developing effective customer and supplier contact
  • Deal efficiently with customer requests and queries to ensure total customer satisfaction and within agreed SLA’s in terms of timescale
  • Create order forms, finance documents and other paperwork required to progress a deal
  • Keep customers informed with detailed progress reports of vehicle orders
  • Raise invoices, external and internal orders, complete final delivery documentation and V55’s
  • Assist with keeping detailed digital deal files by ensuring all relevant paperwork is completed and stored
  • Ordering and arranging payment for vehicles with manufacturers
  • Complete monthly vehicle stock takes
  • Post customer deposits received, assist the cashier when required with the allocation of customer payments and monitor unpaid amounts on the vehicle sales ledger
  • To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.
  • To respect the property of the Company and any property for which the Company is responsible, or which is in their care.
  • To assist with general housekeeping duties required within the office area

As a Sales Administrator, we will be looking for you to be able to demonstrate:

  • Desire to work in a fast paced, demanding environment
  • Experience in the Motor trade (desirable)
  • Display a high level of customer service
  • IT Literacy
  • Brilliant levels of communication written or verbal
  • Enthusiastic, Team Player, Flexible.

Benefits package includes:

  • Pension
  • BUPA Medical Insurance
  • Life Assurance 2 x salary
  • Vehicle purchase discount
  • Employee Discounts
  • Employee Assistance Programme
  • Colleague Introduction Award
  • Holiday allowance rising with length of service
  • Great career development
  • Onsite Mental Health First Aiders
  • Being Brilliant Awards
  • Engagement & Charity

If you have sales administration experience and think this role looks good, please apply to the job ad ASAP!!

REF – INDPS

Complaints Handler

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Complaints Handler
Permanent
£26,000
Berkshire

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

Duties & Responsibilities of the Complaints Handler:

  • Effectively manage and respond to customer feedback
  • Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
  • Liaise with third party agencies and build relationships
  • Work with relevant senior managers to mitigate complaints
  • Analyse feedback data and produce detailed reports
  • Undertake research and analysis to support key projects

Essential Requirements of the Complaints Handler:

  • Experience dealing with Customer Relations

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Complaints Handler

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Complaints Handler
Fixed Term Contract, 12 months
£26,000
Berkshire

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

Duties & Responsibilities of the Complaints Handler:

  • Effectively manage and respond to customer feedback
  • Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
  • Liaise with third party agencies and build relationships
  • Work with relevant senior managers to mitigate complaints
  • Analyse feedback data and produce detailed reports
  • Undertake research and analysis to support key projects

Essential Requirements of the Complaints Handler:

  • Experience dealing with Customer Relations

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.