Major Recruitment are looking for a highly motivated and dynamic Customer Care Agent to join our clients’ team in Newcastle.
What’s in it for you?
- Salary up to £28,000
- Monday to Friday 8.30am – 4.30pm
- Permanent position
- Birthday off paid
- Privare Healthcare
- Extra time off in December
- Exciting staff events
- Cycle to work scheme
- Early friday finishes
Main Duties:
In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. Your ability to communicate effectively and maintain a positive attitude will be key to your success.
- Respond to Customer Inquiries: Address customer questions and concerns through phone, email, and chat in a timely and professional manner.
- Resolve Issues: Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary.
- Maintain Records: Accurately document customer interactions and maintain detailed records of inquiries, complaints, and feedback.
- Provide Product Information: Educate customers about products and services, guiding them through features and benefits.
- Customer Satisfaction: Strive to exceed customer expectations, ensuring a high level of customer satisfaction and loyalty.
- Feedback Collection: Gather and relay customer feedback to the management team to help improve our products and services.
- Team Collaboration: Work closely with other team members to ensure a cohesive and effective customer care experience.
Drop me a message if you’re interested in hearing more:
01325 468780
07777558054
ailsafrench@major-recruitment.com
INDTW
