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Customer Service Administrator

Customer Service Administrator

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My Telford based is currently recruiting for a Customer Service Administrator.

The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.

The ideal candidate will have excellent telephony Customer Service skills and administration experience.

Salary – depends on experience

Hours of work Monday – Friday 9am-5pm

20 days annual leave + bank holidays

Free tea, coffee, fruit and snacks

Company Pension

Responsibilities:-

  • Dealing with queries and complaints from consumers via telephone and email.
  • Processing sales orders and cross selling orders
  • Sales and purchase order processing
  • Resolving queries
  • Any other tasks delegated by the Office Manager
  • Covering the shop occasionally when required

Skills and Experience:-

  • Previous experience as an office administrator, account manager, customer services office assistant or similar role
  • Good customer service skills
  • Able to work on own initiative without instruction
  • Knowledge of MS Office
  • Confident and outgoing.
  • Excellent organisational skills
  • Good telephone manner.
  • Reliable and committed

Due to location you must have your own vehicle.

We will carefully consider your application and advise you if we’re able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you’re not successful on this occasion please continue to apply to future roles we advertise.

Repairs Planner

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Repairs Planner
Fixed Term Contract – 12 months
£28,500 – £29,000
Oxfordshire, hybrid working

Hamilton Woods Associates are currently recruiting for a Repairs Planner to join an organisation based in Oxfordshire on a 12-month basis.

Duties & Responsibilities of the Repairs Planner:

  • Coordinate and manage repair and maintenance appointments to ensure an efficient and responsive service.
  • Plan and schedule work, allocating jobs to the most suitable Trade Operatives based on skills, location and availability.
  • Manage the day-to-day delivery of reactive maintenance works, balancing workloads between in-house operatives and subcontractors to meet service level agreements (SLAs).
  • Monitor the progress of repairs from allocation through to completion, ensuring all materials, documentation, and job records are accurate and up to date.
  • Arrange third-party contractors and process Purchase Orders and Work Requests to ensure works are completed within agreed timescales and budgets.

Essential Requirements of the Repairs Planner:

  • Experience within repairs planning within social housing (desirable)

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.