Job Title: Customer Service Advisor
Location: Swadlincote, DE12 8AN
Shift:
Mon – Friday 10:00-19:00 (Flexibility needed)
Pay Rate:
£25 992.05 Per annum.
Temp to Perm opportunities after 12 weeks of service.
Workplace:
Modern facility, distribution centre in Swadlincote, DE12 8AN. We provide a comfortable work environment with experienced and dedicated employees. We’re looking for individuals interested in permanent employment and career growth with our experienced team. Join us and be part of our welcoming workplace! There is the possibility for progression, gaining experience and career development.
About the Role:
As a Customer Service Agent, you will be an integral part of our customer service team, focused on ensuring that all bookings are accurately processed and actioned, and that our distribution branches are operating effectively. While this role does not involve call centre duties, it requires a keen attention to detail, strong communication skills, and a proactive attitude to ensure customer needs are met.
Key Responsibilities:
– Input bookings from customers into our system accurately and efficiently.
– Liaise with customers and partners to ensure smooth communication and resolve any issues or queries promptly.
– Manage key accounts, ensuring their needs are met and maintaining strong relationships.
– Handle customer queries and complaints effectively, working closely with internal departments to resolve issues and provide solutions.
– Ensure adherence to Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) for each customer.
– Keep customers informed of any updates or changes regarding their bookings and deliveries, providing proactive communication and updates as needed.
– Assist in the production of Key Performance Indicators (KPIs) and analysis of operational data.
– Facilitate various customer service tasks as required to support the team and ensure customer satisfaction.
Essential skills and qualifications
– Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
– Be Customer focused with dedication in your service delivery to meet Customer needs.
– Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
– Be reliable with the ability to multitask and have strong problem-solving skills.
– Have strong attention to detail, accuracy, and numeracy.
– Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
– Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner
What we can offer you
– A role in a successful, dynamic company
– Be a part of a strong team of performance driven colleagues
– Competitive salary
– Great future career prospects for advancement
– A professional working environment
Apply now for an opportunity to join our team as a Customer Service Advisor in Swadlincote, DE12 8AN. Experience a supportive work environment, training, and the potential for permanent employment.
INDTG
