Customer Service Advisor

Sales Advisor / Customer Care

CUSTOMER CARE / SALES ADVISORS

LEEDS

MONDAY TO FRIDAY

£11.54 – £12.27 PER HOUR

TEMP TO PERM

Do you love the buzz of Customer Care?

Are you interested in Sales?

Do you want to progress?

Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre.

These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.

What will you be doing as a Customer Care / Sales Advisor?

  • Daily communication with customers via phone, email, and social media channels
  • Investigate, create and deliver innovative and forward-thinking solutions to customer concerns
  • General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
  • Effective identification and prioritisation of tasks
  • Any other reasonable duties as requested
  • Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts.
  • Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team
  • Ensure all systems and customer information is kept up to date and accurate at all times
  • Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team

Skills & Experience.

  • Previous experience within a customer service or contact centre environment
  • Excellent attention to detail
  • Good computer skills (MS platforms, softphone, email)
  • Excellent communication skills, both written and verbal
  • Strong organisational skills

What’s in it for you?

A permanent contract after successfully completing 12 weeks probation

Invited to company events

On Site parking

Company Pension