• Independent multi-sector recruitment specialist

Customer Service Advisor

Customer Service Advisor (3 months)

Major Recruitment Oldbury are delighted to be recruiting for a sandwell public sector organisation in the Smethwick area, who are seeking a Customer Service Advisor to start immediately. The role will be to the end of March 2023, potentially longer. The hours of work will be Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm.

Please note this role will be office based in Oldbury and IS NOT a remote or hybrid working role

The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities.

The ideal candidate will have experience of working within a busy contact centre environment and will need to:

  • Deal with incoming calls and process requests for service from all customer equirires across multiple channels.
  • Be an active listener with clear communication skills
  • Have excellent ICT as the role requires the use of numerous systems and applications
  • You must have a GCSE English or Maths or equivalent qualification.
  • Monday – Thursday 9am – 5:30pm – Thursday – Friday 9am – 5:00pm

A DBS is required for this role

INDLS

Customer Service Advisor (3 months)

Major Recruitment Oldbury are delighted to be recruiting for a sandwell public sector organisation in Oldbury, who are seeking a Customer Service Advisor to start immediately. The role will be to the end of March 2023, potentially longer. The hours of work will be Monday to Thursday 9.30am to 5.30pm and Friday 9am to 5pm.

Please note this role will be office based in Oldbury and IS NOT a remote or hybrid working role

Duties and tasks will include:

  • To deliver excellent customer service by efficiently managing and resolving customer enquiries to the highest standards via
  • existing channels and upcoming digital contact channels. This will be across multiple disciplines for council wide services.
  • To listen and engage with our customers and support them to access our services through a range of evolving channels.
  • To provide help to those who need assistance to access our services and influence those who can to do their day-to-day
  • business online to access services independently to self-serve.
  • To utilise your passion and skills for on-line technology to switch channels seamlessly with the customer e.g. when an
  • issue needs to be taken offline, or jumped into web-chat.
  • To engage with customers on public channels where information and advice would be beneficial to a wider audience.

Candidates welcome to apply for the role will have the following:

  • You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers.
  • The ability to record accurate details and use our IT systems is essential.
  • You must have 3 GCSE’s at minimum Grade C, including English Language or equivalent.

INDLS

Complaints Handler

Complaints Handler
Fixed Term Contract, 12 months
£26,000
Berkshire

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

Duties & Responsibilities of the Complaints Handler:

  • Effectively manage and respond to customer feedback
  • Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
  • Liaise with third party agencies and build relationships
  • Work with relevant senior managers to mitigate complaints
  • Analyse feedback data and produce detailed reports
  • Undertake research and analysis to support key projects

Essential Requirements of the Complaints Handler:

  • Experience dealing with Customer Relations

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Complaints Handler

Complaints Handler
Permanent
£26,000
Berkshire

Hamilton Woods Associates are currently recruiting for a Complaints Handler to join an organisation based in Berkshire on a permanent basis.

Duties & Responsibilities of the Complaints Handler:

  • Effectively manage and respond to customer feedback
  • Record, manage and respond to all customer feedback including complaints and compliments and ensure they are managed in line with agreed policies and procedures
  • Liaise with third party agencies and build relationships
  • Work with relevant senior managers to mitigate complaints
  • Analyse feedback data and produce detailed reports
  • Undertake research and analysis to support key projects

Essential Requirements of the Complaints Handler:

  • Experience dealing with Customer Relations

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Administrator

Housing Administrator
Permanent, Part Time (23 hours)
£12,913
Bedford

Hamilton Woods Associates are currently recruiting for a Housing Administrator to join an organisation on a permanent basis to undertake a range of administrative tasks and provide a responsive front-line customer service.

Duties & Responsibilities of the Housing Administrator:

  • Act as first point of contact
  • Monitor and arrange property repairs
  • Provide secretarial and administrative support
  • Input accurate data onto the inhouse database
  • Produce reports
  • Prepare invoices and record payments and expenditure
  • Carry out diary management

Essential Requirements of the Housing Administrator:

  • Basic DBS

Benefits Package:

  • Fantastic pension scheme, matched up to 8%
  • Life Assurance up to 3 times your salary
  • Free parking onsite
  • Generous annual leave up to 30 days plus bank holidays
  • Company sick pay scheme
  • Access to private holiday home getaway
  • Free learning and development to support you in your career
  • Wellbeing Support – 24/7 Employee Assistance Programme including free counselling and legal advice
  • Other benefits including Eyecare & Flu vouchers and Smart Health
  • Access to chaplaincy and pastoral support

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Administrator

Housing Administrator
Temporary – Permanent
£23,000
Coventry – hybrid working

Hamilton Woods Associates are currently recruiting for a Housing Administrator to join an organisation on a temporary – permanent basis to undertake a range of administrative tasks and provide a responsive front-line customer service.

Duties & Responsibilities of the Housing Administrator:

  • Generate rent arrears letters
  • Monitor and arrange property repairs
  • Provide secretarial and administrative support
  • Input accurate data onto the inhouse database
  • Produce reports
  • Prepare invoices and record payments and expenditure
  • Carry out diary management
  • Act as first point of contact

Essential Requirements of the Housing Administrator:

  • Basic DBS

Benefits Package:

  • Fantastic pension scheme, matched up to 8%
  • Life Assurance up to 3 times your salary
  • Free parking onsite
  • Generous annual leave up to 30 days plus bank holidays
  • Company sick pay scheme
  • Access to private holiday home getaway
  • Free learning and development to support you in your career
  • Wellbeing Support – 24/7 Employee Assistance Programme including free counselling and legal advice
  • Other benefits including Eyecare & Flu vouchers and Smart Health

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Customer Service Advisor

Major Recruitment Oldbury are delighted to be recruiting for a national Head Office in the Erdington area who are seeking Customer Service Advisors to start immediataley.

You will be working 8.5 hour shifts between Monday to Friday, earliest start being 8am – and the latest finish being 7pm, working 5 days. You will be required to work one Saturday out of every six. Parking is available.

Please note that this role is office based in Erdington and IS NOT a remote working or hybrid role

Duties and tasks will include:

  • Answer Inbound Calls
  • Placing customer orders over the telephone
  • Respond to Customer emails on email facility, Amazon & Ebay within company KPIs
  • To assist in handling customer complaints within expected SLAs
  • To ensure correct information is given to customers and stores at all times regarding orders, queries and complaints.
  • To support the Customer Service Team Leader, where required.
  • To ensure any additional ad hoc duties which may be required of the CS team are completed e.g. Data Inputting, Outbound calling
  • Ad hoc duties as and when required.
  • Uphold Data Protection.

Candidates welcome to apply for the role will have the following:

  • Experience within customer services, You may have worked in a retail environment or perhaps in a bar or restaurant. As long as you are a real people person and willing to learn this could be the role for you. Don’t worry if you don’t tick all of the boxes below as full training will be provided.
  • Previous experience within customer complaints background is highly desirable but not required.
  • Excellent written and verbal communication skills
  • Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes
  • The ability to manage own workload and prioritise accordingly
  • The confidence to make decisions within agreed discretionary limits.

INDLS