• Independent multi-sector recruitment specialist

customer service

Customer Service Advisor

Major Recruitment are proud to be exclusively partnering with Whistl. One of the UK’s most respected providers of contact services in the UK. They are at the heart of multi-channel retail and currently have an exciting opportunity for experienced Customer Service Advisor’s to join their growing team on a temporary basis.

What’s in it for the Customer Service Advisor

  • Hourly rate: £9.77ph
  • Overtime after 40 hours at £14.66ph
  • Monday to Sunday 5 out of 7 days
  • Between the hours of 8am and 8pm
  • Potential permanent role for the right candidate
  • On site canteen
  • Excellent development opportunities
  • Regular overtime
  • Full training provided
  • Access to 24/7 free medical advise
  • Discount on high street brands
  • Potential to work from home after training

Duties

  • Ensure that all telephone calls are carried out in a professional manner.
  • Deliver an excellent standard of customer service at all times, specifically relating to call quality and productivity.
  • Ensure that all calls requiring follow up are completed in the time frame given.
  • To liaise with suppliers, manufacturers and the client to deal with customer complaints in a professional manner.
  • The completion of relevant administrative tasks/duties where necessary.
  • Keep up to date with changes on the client web site to enable calls to be handled efficiently.
  • If in doubt of any customer orders in relation to fraud then notify a senior member of staff immediately.
  • To be on ready at all times to take calls when there is a queue.
  • Be competent in keyboard skills so that all details taken via telephone are data captured accurately.
  • Ensure all paperwork is completed accurately and on-time.
  • Maintain an up to date understanding of client requirements.
  • Liaise with Team Leaders as problems/issues arise regarding campaigns.
  • Ability to work as an individual and as part of a team.
  • Flexibility to work a variety of shift patterns as required.
  • Ensure Health and Safety regulations are adhered to at all times.
  • Other duties & responsibilities which from time to time may fall above or below the remit for this position

Essential requirements

  • Excellent communication skills and interpersonal skills
  • Committed and flexible
  • Work as part of a team and own initiative where appropriate
  • Good standard of literacy
  • Working knowledge of computers and good keyboard skills
  • Teamwork
  • Oral communication
  • Written communication
  • Flexibility
  • Resilience
  • You will need to be able to work some evenings and weekends
  • You care deeply about how companies treat their customers

INDJP

Inbound Customer Service Advisor

Major Recruitment are proud to be exclusively partnering with Whistl. One of the UK’s most respected providers of contact services in the UK. They are at the heart of multi-channel retail and currently have an exciting opportunity for experienced Customer Service Advisor’s to join their growing team on a temporary basis.

What’s in it for the Customer Service Advisor

  • Hourly rate: £9.77ph
  • Overtime after 40 hours at £14.66ph
  • Monday to Sunday 5 out of 7 days
  • Between the hours of 8am and 8pm
  • Potential permanent role for the right candidate
  • On site canteen
  • Excellent development opportunities
  • Regular overtime
  • Full training provided
  • Access to 24/7 free medical advise
  • Discount on high street brands
  • Potential to work from home after training

Duties

  • Ensure that all telephone calls are carried out in a professional manner.
  • Deliver an excellent standard of customer service at all times, specifically relating to call quality and productivity.
  • Ensure that all calls requiring follow up are completed in the time frame given.
  • To liaise with suppliers, manufacturers and the client to deal with customer complaints in a professional manner.
  • The completion of relevant administrative tasks/duties where necessary.
  • Keep up to date with changes on the client web site to enable calls to be handled efficiently.
  • If in doubt of any customer orders in relation to fraud then notify a senior member of staff immediately.
  • To be on ready at all times to take calls when there is a queue.
  • Be competent in keyboard skills so that all details taken via telephone are data captured accurately.
  • Ensure all paperwork is completed accurately and on-time.
  • Maintain an up to date understanding of client requirements.
  • Liaise with Team Leaders as problems/issues arise regarding campaigns.
  • Ability to work as an individual and as part of a team.
  • Flexibility to work a variety of shift patterns as required.
  • Ensure Health and Safety regulations are adhered to at all times.
  • Other duties & responsibilities which from time to time may fall above or below the remit for this position

Essential requirements

  • Excellent communication skills and interpersonal skills
  • Committed and flexible
  • Work as part of a team and own initiative where appropriate
  • Good standard of literacy
  • Working knowledge of computers and good keyboard skills
  • Teamwork
  • Oral communication
  • Written communication
  • Flexibility
  • Resilience
  • You will need to be able to work some evenings and weekends
  • You care deeply about how companies treat their customers

INDJP