customer service

Business Development Executive

Business Development Executive- Ollerton

Are you an experienced Business Development Executive looking for your next career move that can offer progression up to managerial roles?

Major Recruitment are currently partnered with a company based in Ollerton who are looking to add a talented Business development professional to their team on a permanent basis.

Benefits:

  • Free onsite parking
  • Car allowance
  • Pension
  • Death in Service benefit
  • 24 days holiday entitlement
  • Competitive base salary (DOE) plus commission

The Duties of a Business Development Executive:

  • Being a key member of the team to drive growth and sales success.
  • Making outbound calls to new and existing customers to create meeting and sales opportunities.
  • Updating the CRM system and carrying out administrative tasks.
  • Liaising internally with the Head of Sales and the wider sales/account management team.

The ideal candidate:

  • Confident and capable of making a high volume of outbound sales calls.
  • Ability to follow through on the sales process turning a cold call to a meeting and then to a sale.
  • Previous experience working within b2b Sales role.
  • Drives KPIS to achieve and surpass targets.
  • Excellent communication skills
  • Must be driven and self motivated

For the right candidate this business can offer progression to become a Business Development manager and will be able to gain a company car.

The working hours for this role are Monday to Friday 8:30am-17:00pm. The starting salary is £26,000-£28,000 depending on experience plus commission of around £4,000 per year.

If you wish to apply for the role or you are looking to gain more information please send your CV to lucymarkham@major-recruitment.com.

Customer Service Advisor

Whats on Offer;

  • Weekly Pay
  • Temp to Perm
  • Incoming calls only
  • Access to free 24/7 Health advise
  • Discounted Gym Membership
  • Free car parking
  • Overtime after 40 hrs

Major Recruitment are currently seeking experienced Customer Service Advisors to join our team in Gateshead. This is a great opportunity to secure a full time ongoing position.

The Role;

  • Handling inbound calls
  • Working with systems
  • Escalations
  • Taking payments
  • Negotiating payment plans
  • Provided excellent customer service

Skills Required;

  • Excellent Customer Service Skills
  • Good IT/Technical background
  • Able to write an email
  • Able to work shifts and weekends
  • Reliable
  • Able to handle complaints in a calm and friendly manner

Working Hours;

40 hours per week

Monday to Saturday on a shift rotation between the hours of 8am and 8pm

£10.61ph time and a half after 40 hours

If you would like to know more information about the position, please contact 01325 468780

INDTW

Repairs Planner

Repairs Administrator
Temporary, 3 months+
£14 Umbrella
Chatham

Hamilton Woods Associates are currently recruiting for a Repairs Administrator to join an organisation based in Chatham on a 3-month basis, which could to lead to permanent.

Duties & Responsibilities of the Repairs Administrator:

  • Maintaining the database for all damp and mould cases, updating progress
  • Scheduling work for engineers
  • Liaising with customers and engineers to schedule in work
  • Keeping customers up to date with any changes and progress of repairs
  • Re-booking in cancelled appointments
  • Managing all associated administration

Essential Requirements of the Repairs Administrator:

  • Experience within repairs planning within social housing (desirable)

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Customer care executive

  1. Role Key Accountabilities

Provide excellent customer service

  • Being key contact for major customers, building strong working relationships and taking ownership of the customers in their entirety, including ensuring orders meet forecast requirements and giving strong communication on availability of own label lines.
  • Being the first point of contact for customers for stock/transport queries
  • Processing orders in a timely manner
  • Proactively communicating with customers advising of any stock issues
  • Taking orders over the phone and email
  • Handle customer queries in a professional and timely manner via emails and telephone
  • Data checking
  • Communicating effectively with 3rd party suppliers
  • Stock checking
  • Working to deadlines
  • Build strong relationships with other departments within the business
  • Build strong knowledge of our products
  • Handle customer complaints in a professional and timely manner
  • Keep accurate records and documentation
  • Building strong rapports with customers

  1. Knowledge, Skills and Experience

  • Excellent customer service skills
  • Strong IT skill particularly in Microsoft office
  • Confident telephone manner
  • Interpersonal skill: customer relations, clarifying information, giving clear instructions
  • Good organisation skills
  • Ability to be flexible in the team

  1. Personal Attributes
  • Strong work ethic
  • Team player
  • Attention to detail
  • Problem solving
  • Adaptable to changing situations
  • Strong communication skills

Customer Service Advisor

K&D is delighted to be supporting our client based in Thame, who are currently looking for a Customer Contracts Coordinator to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however, if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration, or projects that would be ideal however providing you have a passion for Customer Service & a client-first attitude this could be the perfect position for you!!

Job Purpose: Customer interface from initial customer inquiry to order delivery, managing complex customer orders with time-critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, and internal business targets and always provide exceptional customer service.

Job Context: Working as part of the customer service team providing excellent support to both internal and external customers.

Job Dimensions: The role will be based at Thame, travel within the UK may be required from time to time.

Key Accountabilities

These will include:

  • Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion. Identify and monitor terms and conditions of the order/contract highlighting and escalating within the business as required.

Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed. Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem-solve any potential issues in achieving the customer requirements.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, and ensure that critical delivery dates are achieved. Manage financial aspects of the orders/contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, engaging with the customer at the earliest possible stage and supporting all pre-sales activity as required.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts. Take ownership of all queries from the customer and support them through to resolution engaging with global manufacturing and quality teams as required. Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Develop project plans and provide regular updates on status. Manage customer changes, documenting and implementing accordingly. Provide open orders, on-time delivery, and invoicing reports to meet individual customer requirements and internal KPIs (key performance indicators)

Work with the Shipping & Logistics Coordinator to ensure that all customer orders are dispatched in line with customer requirements including any letters of credit, export documentation, or pre-shipment inspections/factory acceptance tests (FAT). Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Any other ad-hoc requirements required/instructed to maintain and/or improve the efficiency, quality, and service of the department as directed by line management.

Qualifications, Experience & Skills: Proven experience coordinating complex customer orders. Experience working in a busy office environment.

Contract management, delegation skills, problem solving, troubleshooting. IT literate with excellent Microsoft Office knowledge. Excellent communication and interpersonal skills at all levels.

Highly organized with excellent communication skills and attention to detail.

If you believe you are suitable then please apply here today!

Customer Service Advisor

K&D is delighted to be supporting our client based in Thame, who are currently looking for a Customer Contracts Coordinator to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however, if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration, or projects that would be ideal however providing you have a passion for Customer Service & a client-first attitude this could be the perfect position for you!!

Job Purpose: Customer interface from initial customer inquiry to order delivery, managing complex customer orders with time-critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, and internal business targets and always provide exceptional customer service.

Job Context: Working as part of the customer service team providing excellent support to both internal and external customers.

Job Dimensions: The role will be based at Thame, travel within the UK may be required from time to time.

Key Accountabilities

These will include:

  • Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion. Identify and monitor terms and conditions of the order/contract highlighting and escalating within the business as required.

Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed. Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem-solve any potential issues in achieving the customer requirements.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, and ensure that critical delivery dates are achieved. Manage financial aspects of the orders/contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, engaging with the customer at the earliest possible stage and supporting all pre-sales activity as required.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts. Take ownership of all queries from the customer and support them through to resolution engaging with global manufacturing and quality teams as required. Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Develop project plans and provide regular updates on status. Manage customer changes, documenting and implementing accordingly. Provide open orders, on-time delivery, and invoicing reports to meet individual customer requirements and internal KPIs (key performance indicators)

Work with the Shipping & Logistics Coordinator to ensure that all customer orders are dispatched in line with customer requirements including any letters of credit, export documentation, or pre-shipment inspections/factory acceptance tests (FAT). Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Any other ad-hoc requirements required/instructed to maintain and/or improve the efficiency, quality, and service of the department as directed by line management.

Qualifications, Experience & Skills: Proven experience coordinating complex customer orders. Experience working in a busy office environment.

Contract management, delegation skills, problem solving, troubleshooting. IT literate with excellent Microsoft Office knowledge. Excellent communication and interpersonal skills at all levels.

Highly organized with excellent communication skills and attention to detail.

If you believe you are suitable then please apply here today!

INDKD

Customer Contracts Coordinator

K&D is delighted to be supporting our client based in Thame, who are currently looking for a Customer Contracts Coordinator to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however, if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration, or projects that would be ideal however providing you have a passion for Customer Service & a client-first attitude this could be the perfect position for you!!

Job Purpose: Customer interface from initial customer inquiry to order delivery, managing complex customer orders with time-critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, and internal business targets and always provide exceptional customer service.

Job Context: Working as part of the customer service team providing excellent support to both internal and external customers.

Job Dimensions: The role will be based at Thame, travel within the UK may be required from time to time.

Key Accountabilities

These will include:

  • Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion. Identify and monitor terms and conditions of the order/contract highlighting and escalating within the business as required.

Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed. Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem-solve any potential issues in achieving the customer requirements.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, and ensure that critical delivery dates are achieved. Manage financial aspects of the orders/contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, engaging with the customer at the earliest possible stage and supporting all pre-sales activity as required.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts. Take ownership of all queries from the customer and support them through to resolution engaging with global manufacturing and quality teams as required. Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Develop project plans and provide regular updates on status. Manage customer changes, documenting and implementing accordingly. Provide open orders, on-time delivery, and invoicing reports to meet individual customer requirements and internal KPIs (key performance indicators)

Work with the Shipping & Logistics Coordinator to ensure that all customer orders are dispatched in line with customer requirements including any letters of credit, export documentation, or pre-shipment inspections/factory acceptance tests (FAT). Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Any other ad-hoc requirements required/instructed to maintain and/or improve the efficiency, quality, and service of the department as directed by line management.

Qualifications, Experience & Skills: Proven experience coordinating complex customer orders. Experience working in a busy office environment.

Contract management, delegation skills, problem solving, troubleshooting. IT literate with excellent Microsoft Office knowledge. Excellent communication and interpersonal skills at all levels.

Highly organized with excellent communication skills and attention to detail.

If you believe you are suitable then please apply here today!

Customer Contracts Coordinator

K&D is delighted to be supporting our client based in Thame, who are currently looking for a Customer Contracts Coordinator to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however, if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration, or projects that would be ideal however providing you have a passion for Customer Service & a client-first attitude this could be the perfect position for you!!

Job Purpose: Customer interface from initial customer inquiry to order delivery, managing complex customer orders with time-critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, and internal business targets and always provide exceptional customer service.

Job Context: Working as part of the customer service team providing excellent support to both internal and external customers.

Job Dimensions: The role will be based at Thame, travel within the UK may be required from time to time.

Key Accountabilities

These will include:

  • Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion. Identify and monitor terms and conditions of the order/contract highlighting and escalating within the business as required.

Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed. Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem-solve any potential issues in achieving the customer requirements.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, and ensure that critical delivery dates are achieved. Manage financial aspects of the orders/contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, engaging with the customer at the earliest possible stage and supporting all pre-sales activity as required.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts. Take ownership of all queries from the customer and support them through to resolution engaging with global manufacturing and quality teams as required. Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Develop project plans and provide regular updates on status. Manage customer changes, documenting and implementing accordingly. Provide open orders, on-time delivery, and invoicing reports to meet individual customer requirements and internal KPIs (key performance indicators)

Work with the Shipping & Logistics Coordinator to ensure that all customer orders are dispatched in line with customer requirements including any letters of credit, export documentation, or pre-shipment inspections/factory acceptance tests (FAT). Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Any other ad-hoc requirements required/instructed to maintain and/or improve the efficiency, quality, and service of the department as directed by line management.

Qualifications, Experience & Skills: Proven experience coordinating complex customer orders. Experience working in a busy office environment.

Contract management, delegation skills, problem solving, troubleshooting. IT literate with excellent Microsoft Office knowledge. Excellent communication and interpersonal skills at all levels.

Highly organized with excellent communication skills and attention to detail.

If you believe you are suitable then please apply here today!

INDKD

Customer Service

K&D is delighted to support a client based in High Wycombe who are looking for someone to join their office team as a Customer Service Administrator.

Previous office experience in administration & Customer Service is desirable and an understanding of ERP’s systems would also be ideal!!

Hours of work 9-5 Monday to Friday, 35-hour week on site.

What will you be doing? Entering orders and communicating information regarding delivery times to your customers. You will be the primary person in this role and you must be able to have several things on your ‘radar’ at any one time.

You will be expected to liaise daily with customers, Account Managers, and colleagues across all the sites. You will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally.

Salary £27-28k plus an excellent benefits package!

Interested? Then please apply here today!!

Customer Service

K&D is delighted to support a client based in High Wycombe who are looking for someone to join their office team as a Customer Service Administrator.

Previous office experience in administration & Customer Service is desirable and an understanding of ERP’s systems would also be ideal!!

Hours of work 9-5 Monday to Friday, 35-hour week on site.

What will you be doing? Entering orders and communicating information regarding delivery times to your customers. You will be the primary person in this role and you must be able to have several things on your ‘radar’ at any one time.

You will be expected to liaise daily with customers, Account Managers, and colleagues across all the sites. You will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally.

Salary £27-28k plus an excellent benefits package!

Interested? Then please apply here today!!

INDKD