customer service

Customer Service Advisor – Northallerton
22nd March 2023 by

Hours: Mon to Thu: 8.00am to 5.30pm.

Friday: 8.00am to 5.00pm

Saturday: 8.00am to 12:00pm (on a rota basis)

£24,000 OTE £28,000

Location: Northallerton DL7 8DS

A highly successful and renowned leading brand car dealership

An excellent opportunity for a Vehicle Service Advisor based in our showroom and vehicle service centre in Northallerton. This role will report to the Service Centre Manager and work on our busy service reception desk, acting as a main point of contact for our service customers.

About The Role

As a Vehicle Service Advisor your responsibilities will include:

Customer Facing: be the point of contact for our Service customers working on a busy Service Reception desk.
Customer quotations: you will be responsible for quoting our customers for the service work required and invoicing and taking payment on completion of the service work carried out.
Service Bookings: you will be responsible for booking our customers service slots depending on the Technicians availability to carry out the work and advise the customer accordingly.
Additional Services: part of your role remit is to ensure that our Service customers are fully aware of the range of service offerings we provide and to promote those that are relevant for the customer.
Product Familiarity: there is an ongoing staff development programme conducted through Peugeot to ensure you are fully up to speed on the service offerings available to our customers.

About The Candidate:

To be considered for this position the ideal candidate will:
Ideally have experience in a busy Vehicle Service Centre or Body Shop environment.
Have highly developed customer service skills and be able to demonstrate experience of working in a customer environment.
Be confident in front of customers handling enquiries and questions relating to the services we provide.
Be comfortable understanding customer needs and proactively promoting any relevant product or service which would benefit the customer.
Be well organised, computer literate, appreciate the importance of attention to detail.
Be willing to take part in Product Familiarisation training organised through Peugeot to ensure they are fully aware of the range of products and service we are able to offer our Service customers.
Hold a full clean UK driving Licence (please note age restrictions may apply due to the driving element within this role)

If you this role interests you please apply with attached CV or call 01132762000 or 07814069654 call and text and ask for Tyler and quote Northallerton

Repairs Administrator
21st March 2023 by

Repairs Administrator

3 months +

37 hours pw

Stafford / Hybrid Working

£12 PAYE + holiday pay

Hamilton Woods Associates are working with a Social Housing provider in Staffordshire, to recruit to a Repairs Administrator on a temporary basis

Responsibilities of the Repairs Administrator include:

Taking calls from social housing tenants regarding repairs.
Receiving and processing orders from clients.
Updating spread sheets.
Receiving and processing repairs orders and appointments from both internal and external clients.
Producing invoices and PO numbers.
Progressing repair orders and appointments with operatives and contractors.
Assisting in the swift resolution of tenants queries concerning outstanding or overdue repairs and appointment alterations.
Prioritising reported repairs
Maintaining accurate call logs

Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information

Trade Counter Assistant
20th March 2023 by

Major Recruitment, Watford are seeking Trade Counter Assistants with a keen sense of attention to detail and great customer service. The warehouse is located in Pinner HA5 which supplies Plumbing equipment to various retailers throughout the UK.

You will be required to service customers when collecting orders, buying from within store. The role may require you to support other areas such as warehouse, goods in/out.

As a Trade Counter Assistant your key tasks will be:

Dealing with customer orders and transactions
Ensuring the store is kept organised
Ensuring every customer is dealt with to a high standard
Supporting other key areas i.e Warehouse, Distribution

To be considered for this role you must have/ be:

Somewhat knowledgable about Plumbing
Hard-working and reliable
Local or able to commute
Happy to support other areas when required to

Job Types: Temporary to Permenant

Monday to Friday 07.30am – 17.00pm

You will be required to work every other Saturday.

Senior Client Administrator
10th March 2023 by

Major Recruitment are currently recruiting for a permanent Administrator/Help Desk Associate for their client who is a company delivering Unified Communications & Managed Services to a range of clients in the SME, corporate and public sectors.

About the company:

There has been a significant growth in the last 2 years and they have acquired 17 businesses, with an ongoing strategy to acquire more businesses that are accretive to the group, be it through scale, geography, or adjacent product.

This is a great business to join at an exciting part of its lifecycle. Operating like an entrepreneurial start-up with the security of being a small established business, the environment is fast paced but fun.

Shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm (depending on requirements outlined by Team Leader.)

Holidays: 25 days + Public Bank Holidays

Location: Kingswinford

Salary: £19- 25K DOE

About you:

You will be passionate about providing outstanding customer service and can find solutions to problems as they arise.

Day to day:

You will be the first point of contact for our customer questions, queries, and service requests.
Handle incoming customer calls and emails and raise tickets.
Manage all customer queries and escalate where needed.
Complete support admin tasks e.g. sim swaps, tariff checks.
Order processing.
Usage analysis reporting.
Keep up to date with product and industry knowledge.
Effective communication and collaboration with internal individuals/teams and suppliers.
Maintenance of our CRM database – attention to detail is key.

Requirements:

Outstanding customer service skills
Exceptional verbal and written communication
Computer literate (including Excel)
Problem solver
Excellent listening skills
Experience in IT Managed Services preferred

If you are interested in this role, please apply asap!

INDPS

Housing Assistant
9th March 2023 by

Housing Assistant

Leeds

2-3 months+

£11 PAYE + holiday pay

Hamilton Woods Associates are currently recruiting for a Housing Assistant for a social provider in Leeds.

Responsibilities of the Housing Assistant includes:

Taking calls from social housing tenants regarding housing queries
Advising on rents, anti-social behaviour, lettings and repairs
Ensuring accurate call logs are maintained
Effectively handling complaints

To be considered for this exciting role, please contact Bethan Hall – Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful

Senior Administrator
6th March 2023 by

About the company:

Shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm (depending on requirements outlined by Team Leader.)

Holidays: 25 days + Public Bank Holidays

About you:

You will be passionate about providing outstanding customer service and can find solutions to problems as they arise.

Day to day:

You will be the first point of contact for our customer questions, queries, and service requests.
Handle incoming customer calls and emails and raise tickets.
Manage all customer queries and escalate where needed.
Complete support admin tasks e.g. sim swaps, tariff checks.
Order processing.
Usage analysis reporting.
Keep up to date with product and industry knowledge.
Effective communication and collaboration with internal individuals/teams and suppliers.
Maintenance of our CRM database – attention to detail is key.

Requirements:

Outstanding customer service skills
Exceptional verbal and written communication
Computer literate (including Excel)
Problem solver
Excellent listening skills
Experience in IT Managed Services preferred

If you are interested in this role, please apply asap!

INDPS

Senior Administrator
6th March 2023 by

About the company:

Shifts: 8am – 4pm, 9am – 5pm, 10am – 6pm (depending on requirements outlined by Team Leader.)

Holidays: 25 days + Public Bank Holidays

About you:

You will be passionate about providing outstanding customer service and can find solutions to problems as they arise.

Day to day:

You will be the first point of contact for our customer questions, queries, and service requests.
Handle incoming customer calls and emails and raise tickets.
Manage all customer queries and escalate where needed.
Complete support admin tasks e.g. sim swaps, tariff checks.
Order processing.
Usage analysis reporting.
Keep up to date with product and industry knowledge.
Effective communication and collaboration with internal individuals/teams and suppliers.
Maintenance of our CRM database – attention to detail is key.

Requirements:

Outstanding customer service skills
Exceptional verbal and written communication
Computer literate (including Excel)
Problem solver
Excellent listening skills
Experience in IT Managed Services preferred

If you are interested in this role, please apply asap!

INDPS