• Independent multi-sector recruitment specialist

customer service

customer service advisor

Customer Service Advisor

Plymouth, Devon

Pay: £11.77 per hour

JOB ADVERT

This is your opportunity to join one of the country’s leading brands in the Parcels market. Our client are a premium parcel carrier and we take pride in ensuring our customer experience is the best in the market.

We are looking for contact centre Customer Experience Advisors to join an exciting new team. If you put the customer at the heart of your work and thrive in a fast-paced, call-centre environment then we want to hear from you.

We are recruiting advisors to work up to full time hours across 8am to 8pm (shift patterns can be discussed)

What you will bring to the team:

  • You’ll provide best-in-market customer experience to a diverse range of customers- both Senders and Recipients.
  • You will strive for first time resolution on every call to ensure our customers are satisfied with the outcome of their call.
  • Where something needs fixing for our customer, you’ll gather all relevant information so that our Operational Team can fix the issue.
  • You’ll contribute to your team to share best practise, help review processes and develop continuous improvement for our customers.

We are looking for:

  • People all about good customer service- especially if you have experience in a customer service environment and particularly in a customer service contact centre.
  • Fast learners with good IT literacy- there is a lot to learn and lots of systems to get to grips with. It’s important our candidates are comfortable using multiple systems to deliver the best outcome and resolution.
  • Resilience- you’ll have a resilient character that can remain calm, collected and approachable on every call.
  • Brand ambassadors. You’ll be part of a great team and represent our clients brand on every call.

HOURS-

Up to Full time hours between 08:00 and 20:00 Monday to Friday.

INDKR

Office Assistant

Exciting opportunity for a full time Administrator to join a small team in a busy hire office!!

Are you looking for a position in administration / customer service ? Do you class yourself as someone who is flexible & happy to undertake a wide variety of tasks? If so this could be the perfect opportunity for you to gain some great experience in an office environment!!

Purpose of role: To work alongside and assist the Hire Team & manager.

Duties will be varied and will include shadowing other administrators to gain a better understand of a hire controllers role and to support where necessary. Be the first line on the main phone line answering and filtering incoming calls.

Front of house – meeting and greeting visitors & managing the gate phone to let visitors through. Looking after visitors / internal meetings with drinks and refreshments. Opening and distributing post.

Ad hoc office administration, assisting office manager where required, you will also be required to do all other tasks supporting the Hire Team, looking after general housekeeping. Hours of work are 8.00-5.30 Monday to Friday

Interested in contining your career in an office and learning lots of new skills?! Then please apply today! We will then be in touch to discuss the position in more detail!!

Customer Service Coordinator

Major Recruitment Oldbury are recruiting for a professional organisation in the Bilston area who are seeking a Customer Service Coordinator. Your role will be to Interact with customers to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services.

Duties and tasks will include:

  • Deal directly with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issues
  • Understanding internal and external customer needs and expectations and working to exceed these
  • Obtain and evaluate all relevant information to effectively handle enquires or complaints
  • Respond promptly to customer enquires both verbally and in written form
  • Take ownership of customer queries and ensure appropriate solutions are given
  • Ensure customer needs are met and where possible exceeded by constantly reviewing the service provided and identifying improvements
  • Accurately process and verify sales orders, along with returns requests and invoice queries
  • Keep written / electronic records of customer interactions, enquiries, comments or complaints
  • Perform general office administration as required
  • Communicate and coordinate with internal departments
  • Develop an excellent understanding of our customers and industry sector
  • Manage and maintain customer support ‘ best practice’ in line with company policies and business rules
  • Work as part of a team to develop and improve existing procedures and policies and develop new where required

Candidates welcome to apply for the role will have customer service experience within a professional environment and accurate data entry skills.

Hours of work are Monday to Friday 8.30am to 5pm. Free parking available.

INDLS