Major Recruitment Oldbury are delighted to be recruiting for a prestigious and well know leisure brand in the Edgbaston area are seeking a highly personable and experienced Front Of House Member to start immediately.
The hours will be rotated shifts of either Monday to Friday 6am to 2pm / 2pm to 10pm and Weekends 7.30am to 3.30pm/ 2pm to 8.30pm. The role will be five days a week with eight hour shifts. Please note flexibility with hours will be required for this role.
Duties and tasks will include:
- Ensuring that guests and visitors receive a consistently exceptional service
- Maximise the recruitment of visitors by ensuring a welcoming friendly response to new enquiries and delivering tours as necessary
- Ensure all new visitors feel welcomed and integrated into the venue
- Possess a thorough knowledge of the venue’s services and facilities and use every opportunity to talk to visitors to increase their participation and engagement
- Take ownership of customer feedback and commit to finding solutions for visitors
Candidates welcome to apply for the role will have the following:
- A ‘people’ person – someone who enjoys meeting people from a diverse range of backgrounds and has the ability to think and walk in the shoes of our members.
- A person who thrives in a busy customer service and sales environment
- A great all-round communicator – whether that be face to face, on the phone or online – with excellent written skills
- A practical problem -solver
FREE PARKING IS AVAILABLE, ALONG WITH DISCOUNTED MEALS!