Housing Customer Service Advisor
Leeds
Permanent
39 hours pw
£27,000 – £33,000
Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisor on a permanent basis. Office working will be required at least 4 days a week in the organisations Leeds based offices.
Key Responsibilities of the Housing Customer Service Advisor:
- Acting as the first point of contact for customers living within shared ownership and leasehold properties
- Managing rent arrears cases and enquiries
- Maximising income collection for the business, including rent and service charges
- Negotiating feasible repayment plans for customers
- Managing complaints of anti-social behaviour
- Liasing with third party property management agents, developers and customers
- Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
- Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
- Attending court to represent the organisation at repossession hearings
- Supporting the team with regards to customer feedback, including customer satisfaction surveys
- Maintaining accurate records of customer accounts and changes to existing accounts
