• Independent multi-sector recruitment specialist

Shipping

Logistics Administrator

K&D are delighted to be support our client based in Thame, they are currently looking for a Shipping logistics co-ordinator to join their well-established team!! No previous shipping experience is needed however you will need experience in either Administration or Customer Service.

The role offers hybrid working, WFH 3 days a week as an option, however if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration or projects that would be ideal however providing you have a passion for Customer Service & a client first attitude this could be the perfect position for you!!

Working hours would be 7.30am – 4pm Mon – Thurs and then 7.30 – 12.30pm on a Friday Salary circa 25K key characteristics looked for would be initiative, problem solving, multi-tasking and a strong MS office background.

Job Purpose Customer interface from receipt of order to delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, meet customer deadlines, internal business targets and always provide exceptional customer service.

Purpose of the role? To deliveries and export activity within the Customer Services department ensuring orders are fulfilled on time, in full and ensuring high levels of customer service are maintained. To focus upon logistical compliance, rationalise and reduce carbon emissions and current expenditure.

Key Accountabilities?

Work with the customer services manager to ensure that all export customer orders are delivered on time, in full and in compliance with contract terms and conditions. Ensure all documentation is completed in a timely manner for example Performance Bonds, Advance Payment Guarantees and Pro Forma Invoices.

Act as the first point of contact for all issues during delivery, resolving any shipping issues raised. Provide regular delivery updates to the customer and manage their expectations throughout the delivery process.

Monitor export invoicing and provide weekly reports to the customer services manager.

Coordinate the movement of goods by road, air or sea for both import and export. Produce all export paperwork including arranging for legalisation of documents with the Chamber of Commerce if required.

Manage service provider relationships ensuring cost effective booking of deliveries, containers and freight. Monitor freight costs and attend regular meetings with service providers. Review and keep up to date with changes to import and export procedures and continue to be aware of all legal requirements, including monitoring tariff codes used to ensure continued compliance.

Provide support on shipping and export requirements, including Letters of Credit, for other departments and regional offices. Identify and communicate any country specific requirements as and when changes occur.

Be the first point of contact for all customs issues raised by HMRC and resolve accordingly. Log, track and keep files up to date for all shipments handling customs audits as and when necessary with support from the customer services manager

Review, circulate and advise on Letter of Credit and export payment issues within the company and liaise directly with the customer over any amendments required. Ensure that all LC terms can be complied with for both speed and security of payment. Present LC documentation at the time of shipment and monitor until payment is received in full.

Oversee the coordination of all Import and Export shipments from the UK, arranging pre-shipment inspections and any other export requirements as and when necessary. Review and approve all Cross Trade shipments from company.

Factories or suppliers globally, to LEUK customers

Support the customer services team in busy / holiday periods covering all duties

Continual improvement of processes and ongoing training of colleagues on shipping procedures, ensuring adequate cover is in place to cover imports and exports during absences.

Qualifications, Experience & Skills

Minimum Qualifications, Knowledge and Experience

Experienced in export / import procedures & requirements

Experienced in using third party transport companies. Experienced in working in a busy customer services environment. Customer service skills. Education to GCSE level

IT literate & confident user of Microsoft Office. Effective communication and interpersonal skills at all levels. Must be able to work independently

Ability to work to tight deadlines. Ability to demonstrate effective team working. Able to prioritise workload effectively. Attention to detail

Behavioural Competencies: Confident. Highly organised. Able to make decisions and prioritise.

If you are interested? then please apply here today!!

Customer Service Advisor

K&D are delighted to be support our client based in Thame, they are currently looking for two strong Customer service executives to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration or projects that would be ideal however providing you have a passion for Customer Service & a client first attitude this could be the perfect position for you!!

Working hours would be 7.30am – 4pm Mon – Thurs and then 7.30 – 12.30pm on a Friday Salary circa 25K key characteristics looked for would be initiative, problem solving, multi-tasking and a strong MS office background.

Job Purpose Customer interface from receipt of order to delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, meet customer deadlines, internal business targets and always provide exceptional customer service.

Key Accountabilities of the role? Receive complex customer orders, and contracts, and manage the internal contract review process through to a successful conclusion.

Identify and monitor terms and conditions of the order / contract, resolving, highlighting and escalating within the business as required. Ensure that all elements of the order or contract are identified and achieved.

Manage the end to end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements.

Ensure orders are entered onto AX in line with on time in full (OTIF) and invoice and store processes and procedures, working to support the implementation of these and other relevant procedures within the team.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, ensure that critical delivery dates are achieved.

Proactively engage with global manufacturing and sales operations as part of the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress.

Manage financial aspects of the orders / contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, updating the sales team with any issues that may potentially impact the supply of forecast orders.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts.

Take ownership of all queries from the customer and supporting them through to resolution.

Ongoing maintenance of framework contracts carrying out price reviews, updating customers, working with production on stock holding requirements, attending customer meetings, and initiating new contracts once received

Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Manage customer changes, documenting and implementing accordingly

Provide open order, on time delivery, and invoicing reports to meet individual customer requirements and internal KPI’s (key performance indicators)

Work with the Logistics & Shipping Coordinator to ensure that all customer orders, UK and rest of world, are dispatched in line with customer requirements including any letters of credit or export documentation.

Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Job Context: To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by the Customer Services Department.

Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Qualifications, Experience and Skills needed? Essential, Experience of working in a busy office environment, Customer Service skills. Problem solving Desirable: Working knowledge of export / import procedures & requirements.

Excellent communication and interpersonal skills at all levels, both written and verbal, IT literate and confident user of Microsoft Office including EXCEL. Must be able to work independently. Ability to work to tight deadlines

Ability to demonstrate effective team working. Able to prioritise workload effectively. Attention to detail

If you are looking for a new role then please apply here today!!

Customer Service Advisor

K&D are delighted to be support our client based in Thame, they are currently looking for two strong Customer service executives to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration or projects that would be ideal however providing you have a passion for Customer Service & a client first attitude this could be the perfect position for you!!

Working hours would be 7.30am – 4pm Mon – Thurs and then 7.30 – 12.30pm on a Friday Salary circa 25K key characteristics looked for would be initiative, problem solving, multi-tasking and a strong MS office background.

Job Purpose Customer interface from receipt of order to delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, meet customer deadlines, internal business targets and always provide exceptional customer service.

Key Accountabilities of the role? Receive complex customer orders, and contracts, and manage the internal contract review process through to a successful conclusion.

Identify and monitor terms and conditions of the order / contract, resolving, highlighting and escalating within the business as required. Ensure that all elements of the order or contract are identified and achieved.

Manage the end to end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements.

Ensure orders are entered onto AX in line with on time in full (OTIF) and invoice and store processes and procedures, working to support the implementation of these and other relevant procedures within the team.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, ensure that critical delivery dates are achieved.

Proactively engage with global manufacturing and sales operations as part of the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress.

Manage financial aspects of the orders / contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, updating the sales team with any issues that may potentially impact the supply of forecast orders.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts.

Take ownership of all queries from the customer and supporting them through to resolution.

Ongoing maintenance of framework contracts carrying out price reviews, updating customers, working with production on stock holding requirements, attending customer meetings, and initiating new contracts once received

Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Manage customer changes, documenting and implementing accordingly

Provide open order, on time delivery, and invoicing reports to meet individual customer requirements and internal KPI’s (key performance indicators)

Work with the Logistics & Shipping Coordinator to ensure that all customer orders, UK and rest of world, are dispatched in line with customer requirements including any letters of credit or export documentation.

Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Job Context: To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by the Customer Services Department.

Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Qualifications, Experience and Skills needed? Essential, Experience of working in a busy office environment, Customer Service skills. Problem solving Desirable: Working knowledge of export / import procedures & requirements.

Excellent communication and interpersonal skills at all levels, both written and verbal, IT literate and confident user of Microsoft Office including EXCEL. Must be able to work independently. Ability to work to tight deadlines

Ability to demonstrate effective team working. Able to prioritise workload effectively. Attention to detail

If you are looking for a new role then please apply here today!!