Symington’s was established in 1827 and over the years has evolved into a business that manufactures some of the best-loved names in the UK food market. They’re proud to have household names like Mug Shot, Naked and Chicken Tonight within the portfolio. With a string of awards for their great tasting products, their brands take pride of place on supermarket shelves and in kitchen cupboards across the globe.
Symington’s have four sites in the north of England, two in Leeds, one in Bradford and one in Consett. For the past 12 years their temporary staffing needs have been maintained by a single provider.
Following a period of rapid growth, the stakeholders at Symington’s were no longer feeling valued.
As a local supplier with offices in Leeds and Bradford, we had been talking to them for many years. However, when in 2021 we invested in our managed service division and created our partnership model, our conversations became more targeted.
We were able to demonstrate how our model worked and what benefits they could gain by changing supplier. During the process, we arranged for Symington’s to speak to our other clients to hear about our service first hand.
The Major solution
Symington’s chose to move their business to us and we prepared for a multi-site transition.
The implementation proved to be challenging with the incumbent working against the wishes of the client. We stayed close to Symington’s throughout and together we overcame the issues, building lasting foundations for our future partnership.
The result of these challenges was a reduced ‘extended period of hire’. This meant that we had to be ready to pick up supply immediately. Our team, led by Diana Voitkeviciene, were able to mitigate the issues and had the sites working at full fulfilment within four weeks.
We are now providing 100% fulfilment at each of the four sites. We are attending regular review meetings and both parties are very pleased with the results.
In September, Symington’s and Major will be joining together to walk the “Three Peaks” challenge to raise money for our respective charities. The route takes in the peaks of Whernside, Ingleborough and Pen-y-ghent.
Further testament of our relationship is Symington’s willingness to host our videographer. We created a video case study which you can see below. We’re excited for people to see this and to promote Symington’s as an employer of choice in the areas that they operate.