• Independent multi-sector recruitment specialist

Call Centre and Customer Service

Housing Administrator

Housing Administrator
Permanent
£19,650 + £3167 London Weighting
Croydon

Hamilton Woods Associates are currently recruiting for a Housing Administrator to join an organisation on a permanent basis to undertake a range of administrative tasks and provide a responsive front-line customer service.

Duties & Responsibilities of the Housing Administrator:

  • Provide secretarial and administrative support
  • Input accurate data onto the inhouse database
  • Produce reports
  • Prepare invoices and record payments and expenditure
  • Carry out diary management
  • Act as first point of contact

Essential Requirements of the Housing Administrator:

  • Basic DBS

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Customer Service/Technical Support – French Speaking

Customer Service/Technical Support (Spanish, French and Romanian Speakers)

Newark – Hybrid/remote working

Full Time – Permanent

£22,000 which will increase to £23,000 after passing probation period

Are you looking for your first step into a hybrid Customer Service role?

Do you want to work for an expanding company?

Would you like to feel part of a warm and friendly team?

Our client who the one of the UK’s leading technology providers of specialist equipment. They have over 30 year’s experience working with some of the top brands out there in their industry. They have a huge product range, available online or on the phone. Their clients’ needs range from large technology refreshes to small ad-hoc requirements. They are looking to add to their successful First Line Incident Management Team with someone who is hard working, eager to learn and passionate.

What you will be doing:

  • Providing 1st line technical support for a range of clients
  • Logging all incidents on relevant CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group emails, ensuring all queries received a response.

Skills / Experience needed:

  • Clear telephone manner
  • Driven to deliver high levels of Customer Service
  • Problem solving and keen attention to detail
  • Flexible approach to working hours
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Benefits:

  • 40 hrs a week, across 5 x 8hr shifts. Shift pattern is 06:00-22:00 Monday-Sunday. Weekend work is only 1 weekend shift every 3 weeks.
  • The rota is scheduled 4-6 weeks in advance, and it tends to be 1 week of early starts, couple of weeks of mid-shifts, the 1 week of lates, per month.
  • Hybrid working availableSalary: £22,000 a year going up to £23,000 after probation (£22,500 from the start if you speak 2 languages)
  • Full training given
  • Progression opportunities

This role can be remote working if you live outside of the area.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Customer Service/Technical Support – Spanish Speaking

Customer Service/Technical Support (Spanish, French and Romanian Speakers)

Newark – Hybrid/remote working

Full Time – Permanent

£22,000 which will increase to £23,000 after passing probation period

Are you looking for your first step into a hybrid Customer Service role?

Do you want to work for an expanding company?

Would you like to feel part of a warm and friendly team?

Our client who the one of the UK’s leading technology providers of specialist equipment. They have over 30 year’s experience working with some of the top brands out there in their industry. They have a huge product range, available online or on the phone. Their clients’ needs range from large technology refreshes to small ad-hoc requirements. They are looking to add to their successful First Line Incident Management Team with someone who is hard working, eager to learn and passionate.

What you will be doing:

  • Providing 1st line technical support for a range of clients
  • Logging all incidents on relevant CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group emails, ensuring all queries received a response.

Skills / Experience needed:

  • Clear telephone manner
  • Driven to deliver high levels of Customer Service
  • Problem solving and keen attention to detail
  • Flexible approach to working hours
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Benefits:

  • 40 hrs a week, across 5 x 8hr shifts. Shift pattern is 06:00-22:00 Monday-Sunday. Weekend work is only 1 weekend shift every 3 weeks.
  • The rota is scheduled 4-6 weeks in advance, and it tends to be 1 week of early starts, couple of weeks of mid-shifts, the 1 week of lates, per month.
  • Hybrid working available
  • Salary: £22,000 a year going up to £23,000 after probation (£22,500 from the start if you speak 2 languages)
  • Full training given
  • Progression opportunities

This role can be remote working if you live outside of the area.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Internal Sales Team Leader (Trade Counter)

Internal Sales Team Leader (Trade Counter)

Leeds (LS11)

£26,500 + Bonus

Permanent – Full Time (Mon-Thurs 7:30am-5pm, Fri 7:30am-4:30pm with 1 in 4 Saturdays 8am-12pm)

Role Overview

You will have the vision and skill to lead the team (up to 5 people) to provide the highest standards of customer care. Process customer orders predominantly received via email and phone. Give knowledgeable advice to customers. Serve customers on the Trade Counter when needed. Make and take telephone calls. Promote promotions. Update customer information in the operating system. Abide by and keep up to date with company processes and polices.

Key attributes needed:

  • Desire and ability to give exceptional service to customers
  • Management skills
  • Attention to detail when processing orders, taking phone orders and in all administrative tasks
  • Understands the Importance to deliver on promises made with urgency and efficiency

Duties within the role:

  • Achieve growth and sales targets by successfully managing the sales team
  • To offer excellent levels of service to the customer and maintain that level across the team
  • Provide effective performance recognition through employee feedback, rewards, and disciplinary action, with the assistance of Human Resources
  • Supporting marketing activities to ensure initiatives are acted upon
  • Proactively improving, increasing, and driving tele-sales function.
  • Proactively ensuring customers are updated with changes affecting their orders and accounts.
  • Work closely with all company departments ensuring all teams work together.
  • Accurately input orders onto the system & Input quotes onto the system and monitor and chase.
  • Actively sell to each customer, promotions, add-ons, and new products
  • Ensure customers are proactively contacted to maximise sales.
  • Contact dormant customers and new prospects to promote the company’s products and services.
  • Maintain accurate records of contacts, changes, unique selling activity etc. regarding customers.
  • Able to give up to date and knowledgeable product advice.
  • Aid Credit Control in managing the status of each account. To liaise with Credit Control to flag any issues.
  • To ensure that any issues with customer accounts are highlighted in a concise and timely manner to enable them to be resolved quickly and correctly and documented against the customer.
  • Large or specialist enquires are flagged to your line manager to ensure that they are priced accordingly to win the business.
  • Any further duties to enable the Company run smoothly and efficiently.

Employment details:

  • Salary up to £26,500
  • Annual bonus
  • 28 days holiday per year including Bank Holidays, plus loyalty scheme. Holiday year January – December, Christmas closure taken from holiday.
  • Work wear provided
  • Progression/development opportunities

Please get in contact with Zoe Bellenger for more information!

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Customer Service/Technical Support – Romanian Speaker

Customer Service/Technical Support (Spanish, French and Romanian Speakers)

Newark – Hybrid/remote working

Full Time – Permanent

£20,700

Are you looking for your first step into a hybrid Customer Service role?

Do you want to work for an expanding company?

Would you like to feel part of a warm and friendly team?

Our client who the one of the UK’s leading technology providers of specialist equipment. They have over 30 year’s experience working with some of the top brands out there in their industry. They have a huge product range, available online or on the phone. Their clients’ needs range from large technology refreshes to small ad-hoc requirements. They are looking to add to their successful First Line Incident Management Team with someone who is hard working, eager to learn and passionate.

What you will be doing:

  • Providing 1st line technical support for a range of clients
  • Logging all incidents on relevant CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group emails, ensuring all queries received a response.

Skills / Experience needed:

  • Clear telephone manner
  • Driven to deliver high levels of Customer Service
  • Problem solving and keen attention to detail
  • Flexible approach to working hours
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Benefits:

  • 40 hrs a week, across 5 x 8hr shifts. Shift pattern is 06:00-22:00 Monday-Sunday. Weekend work is only 1 weekend shift every 3 weeks.
  • The rota is scheduled 4-6 weeks in advance, and it tends to be 1 week of early starts, couple of weeks of mid-shifts, the 1 week of lates, per month.
  • Hybrid working available
  • Salary: £20,700 per year
  • Full training given
  • Progression opportunities

This role can be remote working if you live outside of the area.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Customer Service/Technical Support – French Speaking

Customer Service/Technical Support (Spanish, French and Romanian Speakers)

Newark – Hybrid/remote working

Full Time – Permanent

£20,700

Are you looking for your first step into a hybrid Customer Service role?

Do you want to work for an expanding company?

Would you like to feel part of a warm and friendly team?

Our client who the one of the UK’s leading technology providers of specialist equipment. They have over 30 year’s experience working with some of the top brands out there in their industry. They have a huge product range, available online or on the phone. Their clients’ needs range from large technology refreshes to small ad-hoc requirements. They are looking to add to their successful First Line Incident Management Team with someone who is hard working, eager to learn and passionate.

What you will be doing:

  • Providing 1st line technical support for a range of clients
  • Logging all incidents on relevant CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group emails, ensuring all queries received a response.

Skills / Experience needed:

  • Clear telephone manner
  • Driven to deliver high levels of Customer Service
  • Problem solving and keen attention to detail
  • Flexible approach to working hours
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Benefits:

  • 40 hrs a week, across 5 x 8hr shifts. Shift pattern is 06:00-22:00 Monday-Sunday. Weekend work is only 1 weekend shift every 3 weeks.
  • The rota is scheduled 4-6 weeks in advance, and it tends to be 1 week of early starts, couple of weeks of mid-shifts, the 1 week of lates, per month.
  • Hybrid working available
  • Salary: £20,700 per year
  • Full training given
  • Progression opportunities

This role can be remote working if you live outside of the area.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Customer Service/Technical Support – Spanish Speaking

Customer Service/Technical Support (Spanish, French and Romanian Speakers)

Newark – Hybrid/remote working

Full Time – Permanent

£20,700

Are you looking for your first step into a hybrid Customer Service role?

Do you want to work for an expanding company?

Would you like to feel part of a warm and friendly team?

Our client who the one of the UK’s leading technology providers of specialist equipment. They have over 30 year’s experience working with some of the top brands out there in their industry. They have a huge product range, available online or on the phone. Their clients’ needs range from large technology refreshes to small ad-hoc requirements. They are looking to add to their successful First Line Incident Management Team with someone who is hard working, eager to learn and passionate.

What you will be doing:

  • Providing 1st line technical support for a range of clients
  • Logging all incidents on relevant CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group emails, ensuring all queries received a response.

Skills / Experience needed:

  • Clear telephone manner
  • Driven to deliver high levels of Customer Service
  • Problem solving and keen attention to detail
  • Flexible approach to working hours
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Benefits:

  • 40 hrs a week, across 5 x 8hr shifts. Shift pattern is 06:00-22:00 Monday-Sunday. Weekend work is only 1 weekend shift every 3 weeks.
  • The rota is scheduled 4-6 weeks in advance, and it tends to be 1 week of early starts, couple of weeks of mid-shifts, the 1 week of lates, per month.
  • Hybrid working available
  • Salary: £20,700 per year
  • Full training given
  • Progression opportunities

This role can be remote working if you live outside of the area.

“Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities”

Housing Administrator

Housing Administrator
Permanent
£19,650
Croydon

Hamilton Woods Associates are currently recruiting for a Housing Administrator to join an organisation on a permanent basis to undertake a range of administrative tasks and provide a responsive front-line customer service.

Duties & Responsibilities of the Housing Administrator:

  • Provide secretarial and administrative support
  • Input accurate data onto the inhouse database
  • Produce reports
  • Prepare invoices and record payments and expenditure
  • Carry out diary management
  • Act as first point of contact

Essential Requirements of the Housing Administrator:

  • Basic DBS

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.