Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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Call Centre and Customer Service

Temporary Receptionist/Host – Mondays & Tuesdays

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  • Are you looking for a position to work around you?
  • Do you have customer service experience and a good telephone manner?
  • Are you free on a Monday and Tuesday?

Major Recruitment are looking for you!

We are looking for Receptionists/Hosts for a number of ad hoc, temporary assignments.

As a Receptionist/Host, you will have the following duties:

  • Greet clients
  • Offer refreshments
  • Keep stock levels replenished
  • Answer telephone, operate a busy switchboard and pass along messages to staff
  • Offer high levels of Customer Service at all times

Days of Work: Mondays and Tuesdays.

Hours: 08.00 – 18.00. With one hour for lunch.

Location: Aberdeen

Notes:

  • Ongoing work available
  • Weekly pay at National Living Wage
  • Own Transport Preferred due to some locations
  • Other days/assignments available also.

Experience: Previous experience within a Reception or FOH position would be preferred but not essential.

If you are interested, APPLY NOW and our dedicated consultants will be in touch with you should your application be of interest

Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

INDFS

Contact Centre Collections Manager – Hybrid

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Major Recruitment is working closely in partnership with one of the largest debt recovery companies in the UK, to find a talented and reliable collections manager to join their team in the Redditch area!

The working hours are 8 hour days between the hours of 8:30am – 7pm on a rotating basis.

Hybrid working style – Office is based in Redditch B98

The Role

· Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise.
Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback.
Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team.

· Performance manages any collector who has not met performance or revenue delivery through the contact centre performance management process.

· Monitor contact centre dashboard ensuring delivery of business objectives through SLA’s and KPI’s, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations.

· Work closely with dialler / campaign managers to ensure call demands are being met.

· Use all data available to understand and address key issues and trends such as call abandonment, calls waiting, call avoidance etc taking a robust approach with under-performers.

· Maintain collectors’ attendance to ensure SLA’s are not compromised, liaising with the companies HR department in line with company procedures.

· Provide recommendations for continuous improvement of the operational process and report these at regular meetings.

· Provide support in implementing processes agreed with the Social Responsibility and Customer Welfare Manager to meet business requirements.

· Assist with planning the long-term recruitment requirements of the Customer Services Department work force.

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Benefits

· Company pension scheme

· Onsite parking

· Employee assistance programme

· Complementary drinks and fruit

· Pool table and group activities

· Hastee – access to a portion of earned pay on-demand

If you this role interests you please apply with attached CV or call 01132762000 or 07814069654 call and text and ask for Tyler and quote Halifax

Customer Coordinator

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The Role

Major Recruitment Ltd are currently recruiting for an experienced Customer Coordinator based with our client in Crick. This role is a permanent position to start immediately.

This is a busy, varied, and fast paced office-based role. The duties of the role are as follows: –

  • Promptly dealing and responding quickly to customer enquiries by telephone and email in adherence with the enquiry procedure.
  • To be responsible for managing Tenders and Customer Specific mailboxes and ensuring a prompt communication
  • Processing customer quotes and orders in a timely manner on SAP from various sources
  • Be actively involved in any special projects concerning the sale and promotion of parts and consumables.
  • Cross sell and upsell where appropriate to increase the parts profitability
  • Coordinating the entire process from point of order through to delivery in line with including liaising with procurement, workshop personnel and transport department and providing accurate and regular feedback to customers on the progress of their order.
  • Ensure all paperwork is accurately completed and all related invoices are timely processed..
  • Create SAP reports as necessary for designated accounts.
  • Support Municipal Sales Managers or Business Development Director with any site visits required by running relevant reports
  • Upon request take part or lead any external customer review meetings.
  • To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew.
  • Process of service contracts in conjunction with orders.
  • Active follow up of equipment sold without service contracts.
  • Ensure regular contact with all designated accounts are maintained as per Customer Contact strategy set by the company
  • To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner
  • Day to day management of outstanding orders and back orders, maintain communication with customer providing updates on extended lead times and parts delivery.
  • Escalation of issues effecting fulfillment of orders to Line Manager.
  • To be responsible for managing the Tax & Registration process for vehicles.
  • To deal promptly with any customer complaints or problems escalating where required.
  • Work closely with regional area coordinators and communicate clearly any customer priorities to ensure all service SLA’s are met.

The Hours

40 hours per week office based – (not working from home)

Monday to Friday 8am – 5pm

Your Profile

In order to be considered for this position you will have:-

  • a minimum of 3 years’ experience within a similar sales administration role
  • Extensive experience of Microsoft packages as well as CRM (SAP) databases.
  • An exceptional telephone manner
  • Bubbly, enthusiastic, ambitious and a great work ethic.
  • Strong communicator with a bright and enthusiastic work ethic as well as a professional face of the business exterior.
  • You must be able to drive and have your own transport due to the location of the offices.

You will ideally be immediately available to start!

The Salary

£23,000 per annum, rising to £25,000 after 6 months + up to £900 quarterly bonus

Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities

INDBR

Customer Service Specialist

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Are you looking for a Customer Service role based in Watford? Major Recrutiment are looking for a confident communicator to join a customer service team for an brilliant company in Watford.

Our client is an established telecommunications business embarking on rapid growth and need talented, enthusiastic individuals to bolster their support team. You would be working amongst likeminded people offering the highest level of support and care for their customers in a professional and fast paced environment.

The role is varied and exciting with many avenues for you to explore. Initial full training is provided upon successful application with ongoing support to enhance your knowledge and support skills.

General Duties:
Provide billing support and information to their customer base via telephone calls, email and letter.
Responding to customer requests to modify or upgrade their services.
Provide technical advice and diagnostics to our customers via telephone, email and remote assistance.
Using various technical systems and portals to find crucial information to relay to the customer in a manner that is understandable to them.
Writing clear and concise note information within systems.
Raising and escalating tasks/tickets.

Necessary Qualities:
Excellent telephone manner and communication skills.
Strong problem-solving skills.
Proven experience using computer systems such as Microsoft Word and Excel.

Desirable Qualities:
Experience working in a previous customer support role.
Good knowledge of telecommunication systems, broadband technology, routers and networking.

Benefits:
Heavily discounted landline and broadband service for you and your family.
Discount and shopping vouchers for major online retailers.
20 days annual leave plus bank holidays.
Weekly pay, circa £21,700 per annum.

‘Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities’.

Customer Service Advisor – Northallerton

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Hours: Mon to Thu: 8.00am to 5.30pm.

Friday: 8.00am to 5.00pm

Saturday: 8.00am to 12:00pm (on a rota basis)

£24,000 OTE £28,000

Location: Northallerton DL7 8DS

A highly successful and renowned leading brand car dealership

An excellent opportunity for a Vehicle Service Advisor based in our showroom and vehicle service centre in Northallerton. This role will report to the Service Centre Manager and work on our busy service reception desk, acting as a main point of contact for our service customers.

About The Role

As a Vehicle Service Advisor your responsibilities will include:

  • Customer Facing: be the point of contact for our Service customers working on a busy Service Reception desk.
  • Customer quotations: you will be responsible for quoting our customers for the service work required and invoicing and taking payment on completion of the service work carried out.
  • Service Bookings: you will be responsible for booking our customers service slots depending on the Technicians availability to carry out the work and advise the customer accordingly.
  • Additional Services: part of your role remit is to ensure that our Service customers are fully aware of the range of service offerings we provide and to promote those that are relevant for the customer.
  • Product Familiarity: there is an ongoing staff development programme conducted through Peugeot to ensure you are fully up to speed on the service offerings available to our customers.

About The Candidate:

  • To be considered for this position the ideal candidate will:
  • Ideally have experience in a busy Vehicle Service Centre or Body Shop environment.
  • Have highly developed customer service skills and be able to demonstrate experience of working in a customer environment.
  • Be confident in front of customers handling enquiries and questions relating to the services we provide.
  • Be comfortable understanding customer needs and proactively promoting any relevant product or service which would benefit the customer.
  • Be well organised, computer literate, appreciate the importance of attention to detail.
  • Be willing to take part in Product Familiarisation training organised through Peugeot to ensure they are fully aware of the range of products and service we are able to offer our Service customers.
  • Hold a full clean UK driving Licence (please note age restrictions may apply due to the driving element within this role)

If you this role interests you please apply with attached CV or call 01132762000 or 07814069654 call and text and ask for Tyler and quote Northallerton

Call Centre Agent Sheffield

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Major Recruitment are working with one of the biggest debt recovery companies in the UK based in Sheffield, the role is a call centre agent on a hybrid basis, their office is based in S3 9PP.

£20,000 – £22,000 – OTE £25,000

37.5 hours per week (HYBRID) on a rota between 8:30am to 7pm

Day off in the week when working a Saturday

Company description

Previously 1 year minimum experience within internal sales role or collection’s role

Specialists in the recovery of outstanding parking charges

Based just of M60 in Denton (Tameside)

Modern organisation that delivers excellence to customer and clients

Opportunities to develop a career and work way up the business

Excellent staff retention and ongoing development

Position

  • Previous experience working in a call centre or credit control type role is important
  • Clear and confident communications skills – both writing/data entry and over the telephone
  • Being comfortable working to targets – earning more money based on your achievements
  • Strong IT skills – we use different technologies and systems and need you to pick these up quickly
  • Happy to make outgoing telephone calls to customers – on occasions these can be difficult conversations
  • Problem solving abilities – able to ask the right questions to get the information you need.

Other information

Full-Time permanent position

Extensive training and development programme

Please note, this is a full-time, permanent role and applicants must be able to work the full range of shift patterns applicable to the role – this can include Saturday mornings.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

Benefits

Company pension scheme

Onsite parking

Employee assistance programme

Complementary drinks and fruit

Pool table and group activities

Hastee – access to a portion of earned pay on-demand.