Call Centre and Customer Service

Customer service Representative/Account Manager

DNA Recruitment Solutions Limited is looking for a Customer Support Representative/account manager to join our clients’ team based in Stockton on Tees. This position is responsible for providing support to customers and managing expectations mainly over the phone. Working Monday to Friday 08:00 to 16:30 or 09:00 to 17:30

Essential Functions:

  • Answer incoming calls and emails from customers in a professional manner and building relationships
  • Provide information about our client and its products, processing customers orders and ensuring they are entered into the system
  • Responsible for order to invoice process of import/export of goods
  • Resolve customer issues by clarifying information, contacting suppliers, and applying appropriate solutions
  • Review customer orders to ensure that they are up to date and communicating this to customers
  • Ensure that all customer correspondence is addressed in a timely manner and that all invoices are sent on time and in-full
  • Achieve and maintain KPIs, suggest and implement improvements
  • Develop and maintain positive relationships with customers
  • Additional duties as assigned

Required Skills:

  • Excellent communication skills, both written and verbal
  • Customer service experience in an office environment
  • Experience in logistics/transport
  • Strong planning, organisational and admin skills
  • Familiarity with CRM systems
  • Ability to work on your feet for most of the day, able to multitask and follow up on issues
  • Ability to remain calm when dealing with difficult customers
  • Ability to learn quickly and follow procedures
  • Must be able to work in a team environment with other departments as well as within the Customer Service department

French Part Time Telemarketer (working from home)

Major Recruitment are currently recruiting for experienced outbound Sales Execs / telemarketers to work on a part time basis for one of the UKs largest independent research and analytics agencies. You will need your own laptop and headset as this position is to work from home only.

You will also need to be fluent in french as this is a french speaking role

The purpose of the role is to make outbound calls to conduct professional Market Research interviews / surveys with respondents over the phone to the highest quality standards and to agreed daily targets.

This is a high-volume outbound calling role!

Please note you will be working from home, so you will need to have your own windows laptop or desktop computer with 4GB Ram and a 4 thread CPU 8mbps download and 5mbps upload internet speeds (no MacBook, Chromebook or IPAD). You will also need your own Bluetooth USB headset. You won’t be able to pass the initial IT test if you don’t have the correct equipment/software.

Hours of Work rotate on a weekly basis:-

Week 1 Monday – Friday 09:00-13:00

Week 2 Monday to Friday 11:00-15:00

Week 3 Monday to Friday 2 hours per day

Rate of pay £11.44 – £13 per hour with bonus potential.

Main Duties

  • Contact businesses and residential contacts to collect information of their views and opinions on specific a subject.
  • Conducting interviews in the highest quality standards and working to agreed Key Performance Indicators
  • High volume of outbound calls, you will be expected to make up to 30 calls per hour.
  • Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly.
  • Supply project related feedback and observations to team manager
  • Dealing with any problems/complaints that arise
  • At times you may be required to assist with other departments of the business

Candidate Requirements

  • Must have at least 1 years’ experience within an outbound sale or call centre role.
  • Excellent negotiation skills
  • Excellent communication skills both verbal and written.
  • Have the ability to cope with a high volume of outbound calls.
  • Must have experience and the ability to rapport build and overcome objections.
  • A proven track record of achieving targets.
  • Excellent time keeping and attendance.
  • A positive and resilient approach
  • Previously worked as a Market Research CATI interview is advantageous.


Internal Sales Coordinator

Major Recruitment Oldbury are delighted to be recruiting for a national organisation, located on the outskirts of Halesowen who are seeking an Internal Sales Coordinator to start immediately.

Please note this role will be office based and IS NOT a remote working or hybrid role

Duties and tasks will include:

  • Completion of RFQ’s from customers
  • Negotiating with customers regarding pricing/leadtime for orders
  • Processing customer orders
  • Progressing any customer queries regarding outstanding orders
  • Facilitating business reviews with customers
  • Maintain regular customer engagement
  • Ensuring the system is updated using active price management including margins
  • Analysis of customer schedules to ensure stock availability
  • Obtaining up to date forecast information for key customers
  • Monthly sales forecasting analysis on key accounts
  • Creation of commercial invoices and supporting of customer declarations
  • Resolving empty bin queries by liaising with customer & purchasing department
  • Regular reviews of any invoice exceptions
  • Co-ordinate activities with any quality concerns raised by our customers
  • Support and collaborate with AR/AP to resolve invoice discrepancies
  • Liaise with Warehouse operations to ensure timely fulfilment of customer orders
  • Generate customers KPI’s as required

Candidates welcome to apply for the role will ideally have customer service experience within a professional environment and the following:

  • Proficient in oral, written, and mathematical skills
  • Experience of Microsoft Office package including Excel
  • Good time management

Parking available. Hours of work are Monday to Friday 8.30am to 5pm.