Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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Call Centre and Customer Service

Customer Service Administrator

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My Telford based is currently recruiting for a Customer Service Administrator.

The Customer Service Administrator will be working in a small team taking orders over the phone and via email, reporting to the Office Manager.

The ideal candidate will have excellent telephony Customer Service skills and administration experience.

Salary – depends on experience

Hours of work Monday – Friday 9am-5pm

20 days annual leave + bank holidays

Free tea, coffee, fruit and snacks

Company Pension

Responsibilities:-

  • Dealing with queries and complaints from consumers via telephone and email.
  • Processing sales orders and cross selling orders
  • Sales and purchase order processing
  • Resolving queries
  • Any other tasks delegated by the Office Manager
  • Covering the shop occasionally when required

Skills and Experience:-

  • Previous experience as an office administrator, account manager, customer services office assistant or similar role
  • Good customer service skills
  • Able to work on own initiative without instruction
  • Knowledge of MS Office
  • Confident and outgoing.
  • Excellent organisational skills
  • Good telephone manner.
  • Reliable and committed

Due to location you must have your own vehicle.

We will carefully consider your application and advise you if we’re able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you’re not successful on this occasion please continue to apply to future roles we advertise.

Customer Experience Coordinator

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Customer Experience Coordinator
Temporary
£19 Umbrella
Kent

Hamilton Woods Associates are currently recruiting for a Customer Experience Coordinator to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas.

Duties and Responsibilities of the Customer Experience Coordinator:

  • Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy
  • Investigate and resolve low-risk Stage 1 complaints
  • Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations
  • Manage MP and Councillor enquiries, providing timely and professional responses
  • Follow up on customer feedback and surveys, working with internal teams to resolve issues
  • Identify trends in customer feedback and share insights to support service improvement
  • Communicate with customers across phone, email and written channels with empathy and professionalism
  • Maintain accurate records of all customer interactions in line with data protection requirements
  • Support customers in accessing digital and self-service options
  • Promote equality, diversity and inclusion in all customer interactions

Essential Requirements of the Customer Experience Coordinator:

  • Previous experience within a customer service role
  • IT literate, including Microsoft Office

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Customer Experience Coordinator

by

Customer Experience Coordinator
Temporary
£19 Umbrella
Kent

Hamilton Woods Associates are currently recruiting for a Customer Experience Coordinator to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas.

Duties and Responsibilities of the Customer Experience Coordinator:

  • Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy
  • Investigate and resolve low-risk Stage 1 complaints
  • Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations
  • Manage MP and Councillor enquiries, providing timely and professional responses
  • Follow up on customer feedback and surveys, working with internal teams to resolve issues
  • Identify trends in customer feedback and share insights to support service improvement
  • Communicate with customers across phone, email and written channels with empathy and professionalism
  • Maintain accurate records of all customer interactions in line with data protection requirements
  • Support customers in accessing digital and self-service options
  • Promote equality, diversity and inclusion in all customer interactions

Essential Requirements of the Customer Experience Coordinator:

  • Previous experience within a customer service role
  • IT literate, including Microsoft Office

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Complaints Resolution Officer

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Complaints Resolution Officer
Permanent
£35,000 – £36,000
Northampton, Hybrid

Hamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.

The role will require occasional travel into the office, roughly once a month.

Responsibilities of the Complaints Officer:

  • Manging a caseload of complaints
  • Ensuring thorough and consistent investigations into complaints
  • Providing formal written responses
  • Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
  • Collating information and accurately updating systems
  • Recording and following up on complaints
  • Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Complaints Officer includes:

  • Experience working within complaints
  • Full driving licence and access to a vehicle
  • Basic DBS check

To be considered for this exciting role, please contact Connor Lamb – Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Housing Customer Service Advisor

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Housing Customer Service Advisor

Leeds

Permanent

39 hours pw

£27,000 – £33,000

Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisor on a permanent basis. Office working will be required at least 4 days a week in the organisations Leeds based offices.

Key Responsibilities of the Housing Customer Service Advisor:

  • Acting as the first point of contact for customers living within shared ownership and leasehold properties
  • Managing rent arrears cases and enquiries
  • Maximising income collection for the business, including rent and service charges
  • Negotiating feasible repayment plans for customers
  • Managing complaints of anti-social behaviour
  • Liasing with third party property management agents, developers and customers
  • Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
  • Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
  • Attending court to represent the organisation at repossession hearings
  • Supporting the team with regards to customer feedback, including customer satisfaction surveys
  • Maintaining accurate records of customer accounts and changes to existing accounts

Complaints Manager

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Complaints Manager
£46,000 – £47,000
Permanent
Hybrid
Swadlincote

Hamilton Woods Associates are delighted to be partnering with a respected housing organisation to recruit a Complaints Manager on a permanent basis.

This is an excellent opportunity for an experienced complaints professional to lead a busy customer resolution service, ensuring complaints are handled efficiently, fairly and in line with regulatory expectations, while driving a culture of continuous improvement.

Responsibilities of the Complaints Manager include:

  • Managing the end-to-end complaints process, ensuring customers receive timely and effective resolutions
  • Leading, motivating and developing a dedicated customer resolution team to achieve high performance standards
  • Investigating complex and escalated cases, providing fair, balanced and evidence-based outcomes
  • Monitoring complaint performance, ensuring service standards and response deadlines are consistently achieved
  • Producing reports and analysing complaint trends to identify opportunities for service improvement
  • Working closely with managers across multiple departments to resolve issues and improve customer experience
  • Promoting a positive approach to complaint resolution and embedding lessons learned across the wider business

Requirements of the Complaints Manager include:

  • Previous experience managing complaints within social housing, local government or another regulated customer service environment
  • Strong knowledge of complaint investigation techniques and complaint handling best practice
  • Confident using Microsoft Office and customer management systems

To be considered for this exciting role, please contact Connor Lamb – Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.