Call Centre and Customer Service

Customer Service Advisor (Wholesale)

Customer Service Advisor

£24,000 #INDCB

Hours: 8:30am-4:30pm

Location: Dinnington

The Company

Are you a customer service superstar with a passion for providing exceptional support? Major Recruitment are looking for a talented individual to join our team as a Customer Service Representative for our esteemed wholesale clients!

The Role

  • Serve as the primary point of contact for our wholesale clients, addressing their inquiries, concerns, and orders with professionalism and efficiency.
  • Provide product information, pricing, and availability to clients, assisting them in making informed purchasing decisions.
  • Process orders accurately and in a timely manner, ensuring seamless transactions and client satisfaction.
  • Handle any issues or complaints from clients promptly, working to resolve them to their satisfaction while maintaining a positive relationship.
  • Collaborate closely with internal teams, including sales, logistics, and operations, to ensure smooth order fulfillment and delivery.
  • Maintain detailed records of client interactions and transactions, keeping our database up-to-date and accurate.
  • Proactively identify opportunities to enhance the customer experience and improve processes to better serve our wholesale clients.

The Candidate

  • Customer Service experience is essential
  • Someone with drive and ambition
  • Someone who brings excitement and energy into the role

Customer Complaints Officer

Housing Complaints Officer

2 months +

Remote Working

37 hours pw

£14- £15.50 PAYE ph

Hamilton Woods Associates have been engaged by a renowned social housing provider in Stafford, to recruit to a Housing Complaints Officer on an initial 2 month basis

The role offers complete remote working should the successful candidate wish to do so

Responsibilities of the Housing Complaints Officer:

  • Supporting teams with complaints
  • Ensuring thorough and consistent investigations into complaints
  • Providing formal written responses
  • Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
  • Collating information and accurately updating systems
  • Recording and following up on complaints
  • Providing analysis and report findings to senior management on complaints and dissatisfaction

Please apply now to express your interest, or contact Bethan Hall at Hamilton Woods Associates for further information

Customer Service Advisor

Major Recruitment Oldbury are delighted to be recruiting for a Customer Service Adviser for a public sector organisation in the Smethwick area. The role will be on an ongoing temporary basis and for a minimum of three months.

You must have an enhanced DBS in order to apply or this role

Hours of work are Monday to Thursday 9am to 5.30pm and a 5pm finish on Fridays.

You will deliver an enhanced customer experience that promotes well being to local people and their local communities. You will enable people to live independently for longer by supporting people to retain or regain their skills and confidence, and prevent the need or delays in deterioration wherever possible.

Duties and Tasks will include;

  • To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
  • To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation.
  • To act as the first point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service.
  • On receipt of an enquiry you will be required to undertake initial assessment to determine the most appropriate response. This will include resolving queries through the provision of advice and information; signposting customers to other agencies who can meet their needs; referral onto the appropriate team; arranging for the provision of services; or assisting with the completion of the self assessment.

Candidates welcome to apply must have;

  • Customer service experience 2 years +
  • Experience with dealing enquires of a sensitive and confidential nature
  • Relatable experience of adult social care
  • Excellent and patient phone manner
  • able to start immediately and willing to commit to a long term temporary contract

INDLS

Customer Service Representative

Customer Service Representative

Are you an established Customer Service Representative ? Have you worked within a fast paced customer service environment? Want to join a company that is on an upwards journey of growth?

Major Recruitment are seeking an experienced Customer Service Representative to join their team at their busy manufacturing site in Huddersfield.

The Customer Service Representative will be a key team player within the customer service team, in this fast-paced environment you will support the management of our clients Brands. You will be working in a manufacturing production environment ideally in the Kitchen, B2B and end user customer service environment. The Customer Service Representative will also take on full ownership of customers orders and requests with the ain to delight the customer, whether it be internal or external customers.

Key Responsibilities of a Customer Service Representative:

  • Delivering excellent customer service
  • Raising customer orders
  • Dealing with both internal and external customers
  • Dealing with any customer queries in a timely manner
  • Liaising with installers and project managers
  • Meeting all KPI’s
  • Keeping all customers orders and deliveries within their SLA
  • Brand Champion internally and externally
  • Fully participate as a core member in the customer service team to deliver business targets, providing new insights and opportunities in both brand development and process management.

What’s in for you?

  • Circa £24,000
  • 25 days holiday + bank holidays
  • Onsite subsidised canteen
  • Pension Fund
  • Training opportunities

Skills required to be a Brand Manager:

  • Self-starter with a pro-active approach and desire to learn
  • Project management experience and ability to meet deadlines
  • High attention to detail and organisational skills
  • Can do attitude with a strong work ethic
  • Able to operate as part of a team and build effective business relationships
  • Ability to communicate and build strong working relationships across functions
  • Multi-tasker
  • Good presenting skills
  • High levels computer literacy

If you are interested, please click apply now and one of our recruitment specialists will be in touch.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.

INDAC