• Independent multi-sector recruitment specialist

Call Centre and Customer Service

Customer Service Advisor

K&D are delighted to be support our client based in Thame, they are currently looking for two strong Customer service executives to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration or projects that would be ideal however providing you have a passion for Customer Service & a client first attitude this could be the perfect position for you!!

Working hours would be 7.30am – 4pm Mon – Thurs and then 7.30 – 12.30pm on a Friday Salary circa 25K key characteristics looked for would be initiative, problem solving, multi-tasking and a strong MS office background.

Job Purpose Customer interface from receipt of order to delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, meet customer deadlines, internal business targets and always provide exceptional customer service.

Key Accountabilities of the role? Receive complex customer orders, and contracts, and manage the internal contract review process through to a successful conclusion.

Identify and monitor terms and conditions of the order / contract, resolving, highlighting and escalating within the business as required. Ensure that all elements of the order or contract are identified and achieved.

Manage the end to end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements.

Ensure orders are entered onto AX in line with on time in full (OTIF) and invoice and store processes and procedures, working to support the implementation of these and other relevant procedures within the team.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, ensure that critical delivery dates are achieved.

Proactively engage with global manufacturing and sales operations as part of the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress.

Manage financial aspects of the orders / contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, updating the sales team with any issues that may potentially impact the supply of forecast orders.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts.

Take ownership of all queries from the customer and supporting them through to resolution.

Ongoing maintenance of framework contracts carrying out price reviews, updating customers, working with production on stock holding requirements, attending customer meetings, and initiating new contracts once received

Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Manage customer changes, documenting and implementing accordingly

Provide open order, on time delivery, and invoicing reports to meet individual customer requirements and internal KPI’s (key performance indicators)

Work with the Logistics & Shipping Coordinator to ensure that all customer orders, UK and rest of world, are dispatched in line with customer requirements including any letters of credit or export documentation.

Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Job Context: To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by the Customer Services Department.

Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Qualifications, Experience and Skills needed? Essential, Experience of working in a busy office environment, Customer Service skills. Problem solving Desirable: Working knowledge of export / import procedures & requirements.

Excellent communication and interpersonal skills at all levels, both written and verbal, IT literate and confident user of Microsoft Office including EXCEL. Must be able to work independently. Ability to work to tight deadlines

Ability to demonstrate effective team working. Able to prioritise workload effectively. Attention to detail

If you are looking for a new role then please apply here today!!

Contact Centre Interviewer- Remote & Office based options

Major Recruitment are currently recruiting for telemarketers to join a professional call centre operation in the Birmingham area. You will be joining one of the UKs largest independent research and analytics agencies and will conduct surveys with local businesses. This is a 5 month fixed term contract and permanent positions may be offered.

Please note you will be working from home and you will need to have your own office setup – laptop or desktop computer with 4GB Ram and a 4 thread CPU. 8mbps download and 5mbps upload internet speeds. You will also need your own headset.

Duties and Responsibilities:-

  • To attend Project briefings to ensure project objectives are understood prior to delivering pilots or live in field commencement.
  • Contact businesses and residential contacts to collect information on their views and opinions on a specific subject.
  • Conduct professional interviews with respondents over the phone to the highest quality standards and to agreed Key performance indicators (KPIs).
  • To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct.
  • Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views.
  • Supply any project related feedback and observations to team manager/research.
  • Deal with any problems/complaints that arise in a professional and sensitive manner. Ensuring that a team manager is notified immediately and the necessary call incident procedure is followed.

Please click to apply of you have the following:-

  • Previous 1 years continuous employment within an outbound Market Research, Sales or Customer service contact centre role.
  • Excellent communication and negotiation skills.
  • A professional manner and an aptitude for providing a quality service.
  • The ability to build rapport quickly and engage with a respondent.
  • Good literacy and numeracy skills
  • Computer literate and familiar with the capabilities and operation of their own or company provided hardware (laptop, PC etc)

Working Hours and Pay Rate:-

  • Monday to Friday 9am-5pm
  • Flexibility on working hours will be required, as hours may differ slightly to meet business needs, for example 8am – 4pm / 10am – 6pm
  • £9.90 per hour plus commission (OTE £20,500)
  • 5 month fixed term contract
  • Permanent opportunities will be available for the highest performing, professional and reliable agents

Please click to apply

Customer Service & Sales Advisor

Major Recruitment Oldbury are recruiting for a market leading organisation in the Perry Barr area who have been established for over 100 years, who are seeking a Customer Service and Sales Advisor to join their successful sales team at their Head Office.

***Please note this role is based at the company Head Quarters in Perry Barr and IS NOT a remote working role***

Duties and tasks will include:

* Receiving and processing inbound orders from our thousands of trade customers.
* Understanding and managing various administrative duties that keep company department and wider business running smoothly.
* Demonstrate a growing knowledge of company range, brands, products, and services that keep us ahead of the competition.
* Regularly upselling into house brands and ancillary products whilst keeping customers up to date with all our latest promotions.
* Pro-actively managing an individual customer base and building strong lasting customer relationships by understanding our business needs and theirs.
* Working with the team towards departmental KPI’s whilst also working with your customer base to achieve individual KPI’s.

Candidates welcome to apply for the role will have the following:

* Experienced in customer service or B2B sales roles.
* Self – motivated with a desire to understand our business and develop your skillset.
* Willing to pull together with your colleagues to get the job done.
* Organised and able to juggle multiple responsibilities and objectives.

Hours: Monday to Friday 8:30 am – 5:30 pm
Saturdays 08:30 am -12:30 pm (on a Rota Basis 1 in 3-4 )

Parking is available

INDLS

Customer Service Advisor

K&D are delighted to be supporting a client based in High Wycombe who are looking for someone to join there office team as a Customer Service advisor!

Previous office experience in administration & Customer Service is desirable and an understanding of ERP’s systems would also be ideal!!

Hours of work 9-5 Monday to Friday, 35 hour week!

What you will be doing? enter orders and communicate information regarding delivery times back to your customer. You will be the primary person in this role and as such must be able to have several things on your ‘radar’ at any one time.

Electronic filing and maintain of accurate records are key. You will be expected to liaise daily with customers, Account Managers, and colleagues across all the Sites. You will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally.

Objectives, Roles and Responsibilities?

Manage orders across UK sites and our overseas partners. Fast accurate response to all customer queries. Ensure adherence to the segmentation process. Adhere to compliance concerning set process flows. Liaise with commercial teams on pricing, minimum order quantities and logistics

Ensure best in class information flow to customers on logistics and lead time. Manage and continually improve pricing; quotation / price files

Liaise with all group sites to ensure the company is maximised and Group capability is fully leveraged. Ensure that systems are administered consistently and accurately. Internal customer champion. Assist across the department wherever there is a need. Have a full working knowledge of your colleagues’ position

Cover sickness and holidays within the department. Any other duties as reasonably requested. Reception cover will also be required rotating between other members of the team.

In addition, you will be expected to be the key contact for a select number of accounts for internal issues or covering in the absence of the Account Manager.

Interested? Then please apply here today!!

Customer Service Advisor

K&D are delighted to be support our client based in Thame, they are currently looking for two strong Customer service executives to join their well-established team!!

The role offers hybrid working, WFH 3 days a week as an option, however if you prefer to be office based that is also a possibility.

If you have experience in shipping, contracts, general administration or projects that would be ideal however providing you have a passion for Customer Service & a client first attitude this could be the perfect position for you!!

Working hours would be 7.30am – 4pm Mon – Thurs and then 7.30 – 12.30pm on a Friday Salary circa 25K key characteristics looked for would be initiative, problem solving, multi-tasking and a strong MS office background.

Job Purpose Customer interface from receipt of order to delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, meet customer deadlines, internal business targets and always provide exceptional customer service.

Key Accountabilities of the role? Receive complex customer orders, and contracts, and manage the internal contract review process through to a successful conclusion.

Identify and monitor terms and conditions of the order / contract, resolving, highlighting and escalating within the business as required. Ensure that all elements of the order or contract are identified and achieved.

Manage the end to end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements.

Ensure orders are entered onto AX in line with on time in full (OTIF) and invoice and store processes and procedures, working to support the implementation of these and other relevant procedures within the team.

Understand and mitigate risk throughout the process, following defined escalation channels to highlight delivery delays or shortages, ensure that critical delivery dates are achieved.

Proactively engage with global manufacturing and sales operations as part of the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress.

Manage financial aspects of the orders / contract ensuring that advanced or staged payments are achieved, and payment delays avoided.

Work with the sales team to understand forecast and pipeline order probability and requirements, updating the sales team with any issues that may potentially impact the supply of forecast orders.

Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts.

Take ownership of all queries from the customer and supporting them through to resolution.

Ongoing maintenance of framework contracts carrying out price reviews, updating customers, working with production on stock holding requirements, attending customer meetings, and initiating new contracts once received

Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.

Manage customer changes, documenting and implementing accordingly

Provide open order, on time delivery, and invoicing reports to meet individual customer requirements and internal KPI’s (key performance indicators)

Work with the Logistics & Shipping Coordinator to ensure that all customer orders, UK and rest of world, are dispatched in line with customer requirements including any letters of credit or export documentation.

Build and maintain customer relationships.

Drive improvements in customer satisfaction through the continual review of processes and procedures working with colleagues to demonstrate exceptional customer service values.

Job Context: To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by the Customer Services Department.

Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Qualifications, Experience and Skills needed? Essential, Experience of working in a busy office environment, Customer Service skills. Problem solving Desirable: Working knowledge of export / import procedures & requirements.

Excellent communication and interpersonal skills at all levels, both written and verbal, IT literate and confident user of Microsoft Office including EXCEL. Must be able to work independently. Ability to work to tight deadlines

Ability to demonstrate effective team working. Able to prioritise workload effectively. Attention to detail

If you are looking for a new role then please apply here today!!

Office Cleaner (PM)

Major Recruitment are currently looking for an experienced office cleaner to work with one of our clients based on Silverlink Business Park.

This role will involve independent work. As a cleaner you will be cleaning office spaces, emptying bins, dusting and hoovering and other cleaning duties.

This is a part time contract for 1 month which could possibly be extended. Perfect opportunity for someone looking for a short term role, extra hours or some flexibility with other commitments.

Job requirements:

– Office Cleaning

– 4pm-930pm

– Monday-Friday

– Keyholder

– Part time hours

Apply online for immediate shortlisting.

INDMN

Contract Co-ordinator

Our client is looking for 2 temp – perm contract co-ordinators to join their expanding and busy team based in Corby.

Key Responsibilities:

  • Receive and process customer orders
  • Monitor and manage cost effective collection and delivery and resolve operational issues
  • Select hauliers in terms of price, service and H&S, ensuring service standards are met
  • Form relationships with key customer contacts and hauliers at all levels and respond to queries in a timely manner
  • Attend review meetings for planning and forcasting
  • Generate relevent reports for management and customers
  • Inform relevent parties promptly of deviations to plans
  • Update all appropriate computer systems with required information in an accurate and timely manner
  • Understand H&S processes and procedures relevent to the role and ensure responsibilities are effectivly discharged
  • Make improvement suggestions for operations and processes
  • Drive forward on profit without sacrificing service or H&S
  • Assist management where required
  • Be aware of, and act in accordance with, all company policies
  • Bring to the attention of your manager any matter that could be detrimental to the wellbeing of the Company
  • Carry out any other duties which may reasonably be required by your manager
  • If applicable, work in accordance with the company Food Safety System and HACCP standards agreed targets based on service incidents recorded

Person Specification

Knowledge & Skills:

  • Understaing of H&S processes and proceedures
  • excellent organisation skills
  • Good IT skills
  • Freight forwarding experience in a customer focused operational role (desirable)
  • Evidence of initative
  • Postive customer service attitude
  • Strong communication skills

If you are interested in the above temp – perm position then please contact Julie @ JP Recruitment Solutions Corby office, on Facebook, Linkedin or send CV ASAP.

Maintenance Controller

Maintenance Controller

Milton Keynes

£26,000 – £29,000 + Commisson + shift allowance (Various shifts available)

ARE YOU A CONFIDENT MAINTENANCE TEAM LEADER/ MANAGER?

DO YOU WANT TO WORK FOR A COMPANY THAT RECOGNISES WHAT A SUPERSTAR YOU ARE?

DO YOU WANT TO WORK FOR A HUGELY SUCESSFUL AND GROWING COMPANY?

…then this is the perfect role for you SO read on to find out more…. as part of their growth the business is now actively looking for YOU to join their friendly team.

The Company

The Business works across the UK and Europe and are utilised by the largest corporates through to SMEs within logistics, retail, transportation, food production and so many more sectors.

The Role

You will be central to providing an efficient 24 hr, 365 day breakdown service, you’ll be responsible for authorising maintenance and repairs to all vehicles and trailers whilst keeping costs to a minimum.

You’ll be working on shifts to ensure that the 24 hr/365 day cover is provided and confident actioning repairs .

You’ll be authorising repairs and servicing to Fleet Company trucks, trailers, vans etc.

Who are you?

You’ll be a confident authorising maintenance, services and repairs to a range of vehicle to include trucks, trailers, van etc.

Also….

  • You should preferably hold a City and Guilds or HGV qualification (or equivalent) and/or have completed an apprenticeship served to at least craft standard (or equivalent).
  • Background in a customer service or call-centre environment
  • Excellent telephone manner, ability to think and react quickly
  • Good numeracy skills, allowing the quick and accurate calculation of costs
  • The ability to keep calm in a pressurised environment
  • Good keyboard skills and confident in the use of Microsoft Office applications

If you feel that this is the role that you’ve been waiting for and want to hear more then please apply ASAP!

Maintenance Controller

Maintenance Controller

Milton Keynes

£26,000 – £29,000 + Commisson + shift allowance (Various shifts available)

ARE YOU A CONFIDENT MAINTENANCE TEAM LEADER/ MANAGER?

DO YOU WANT TO WORK FOR A COMPANY THAT RECOGNISES WHAT A SUPERSTAR YOU ARE?

DO YOU WANT TO WORK FOR A HUGELY SUCESSFUL AND GROWING COMPANY?

…then this is the perfect role for you SO read on to find out more…. as part of their growth the business is now actively looking for YOU to join their friendly team.

The Company

The Business works across the UK and Europe and are utilised by the largest corporates through to SMEs within logistics, retail, transportation, food production and so many more sectors.

The Role

You will be central to providing an efficient 24 hr, 365 day breakdown service, you’ll be responsible for authorising maintenance and repairs to all vehicles and trailers whilst keeping costs to a minimum.

You’ll be working on shifts to ensure that the 24 hr/365 day cover is provided and confident actioning repairs .

You’ll be authorising repairs and servicing to Fleet Company trucks, trailers, vans etc.

Who are you?

You’ll be a confident authorising maintenance, services and repairs to a range of vehicle to include trucks, trailers, van etc.

Also….

  • You should preferably hold a City and Guilds or HGV qualification (or equivalent) and/or have completed an apprenticeship served to at least craft standard (or equivalent).
  • Background in a customer service or call-centre environment
  • Excellent telephone manner, ability to think and react quickly
  • Good numeracy skills, allowing the quick and accurate calculation of costs
  • The ability to keep calm in a pressurised environment
  • Good keyboard skills and confident in the use of Microsoft Office applications

If you feel that this is the role that you’ve been waiting for and want to hear more then please apply ASAP!