Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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Call Centre and Customer Service

Complaints and Policy Compliance Officer

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Our client in The Bury area are looking for Complaints and Policy Compliance Officer.

Working hours are Monday – Friday 09.00am-17.00pm.

Job description

To ensure corporate compliance with Information Governance legislation, best practice, policies and procedures, ensuring these are kept up to date. To work with the Housing Services team r and act as an advisor in respect of Information Management, best practice, policies and procedures.

Duties Include:

  • Performing routine risk assessments to help organisations understand compliance risk, scope and significance
  • Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date with the relevant laws
  • Educating employees on compliance regulations and the impact of non-compliance on the organisation
  • Recording their findings properly and following up with management to ensure the issues are rectified
  • Reviewing marketing materials, websites and presentations to ensure compliance with regulations
  • Assisting in the gathering of information internally in response to requests by regulatory organisations
  • Performing administrative tasks such as file creation and maintaining files of ongoing projects
  • Collaborating with management from other departments to ensure compliance and investigating irregularities

Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, privacy policy and disclaimers which can be found at Major Recruitment website

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Work Planner / Scheduler

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Major Recruitment are looking for Work Planner / Scheduler to join a brilliant & rapidly growing company in Watford. Do you have great customer service skills and want to apply them in work? If so, our client in Watford will want to see you!

A Work Planner / Scheduler main duties and responsibilities:

  • Provide support and consistent links to the client base and other departments at all times
  • Customers are to be contacted via email after all/each engineers attendances “same day” to ensure that the customer is happy with all works completed.
  • Logging/booking and closing of, any department requests for engineer’s attendance
  • Scheduling/Co Ordination of engineers accurately via company CRM system to attend customer’s

premises as and when required

  • Ensuring that all Return Calls are dealt with quickly and efficiently at all times, within a minimum of 48hrs.
  • Invoicing of all chargeable calls as and when required
  • Ensure procedures are adhered to at all times
  • Provide administration support as and when required for all departments
  • Attend internal, external meetings and training courses as and when required by Manager
  • Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
  • Answer any incoming telephone calls in conjunction with other designated colleagues
  • Ensure Quotes are produced in timely manner as and when required
  • Ensure all/any quotations or pricing for customers are checked and approved by manager before being sent out
  • Any other relevant duties as defined by the Manager

Key Skills Required of a Work Planner / Scheduler :

  • Ability to work on your own without supervision
  • Organisational Skills
  • Good numeracy skills
  • Commercial Awareness
  • Flexible, Dynamic, Adaptable with a can do attitude
  • Knowledge of CRM Systems
  • Ability to work to deadlines, this may require working later than the given working hours to ensure that engineer/customer requirements are completed
  • Flexible working hours as and when required

Person Specification – Essential Knowledge Skills and Experience of a Work Planner / Scheduler :

  • The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work
  • Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines
  • Organisational abilities
  • A sharp eye for detail
  • Ability to following any verbal or written instructions accurately
  • Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels
  • Good numerical skills
  • Good keyboard and computer skills including familiarity with standard MS office applications, in particular Excel and Word
  • Ability to work as part of a team
  • Driving License
  • Experience of sales environment
  • Flexible Working Hours

What the Company offers:

  • £24,000 – £28,000 salary depending on experience.
  • Free Parking
  • Holiday, 20 days per year plus bank holidays (increases by 1 day for completed years worked up to 25 days)
  • EAP scheme
  • Pension Scheme
  • Access to training and development platform
  • Charity £4£ scheme

INDKS

‘Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities’.

Customer Care Agent

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Major Recruitment are looking for a highly motivated and dynamic Customer Care Agent to join our clients’ team in Newcastle.

What’s in it for you?

  • Salary up to £28,000
  • Monday to Friday 8.30am – 4.30pm
  • Permanent position
  • Birthday off paid
  • Privare Healthcare
  • Extra time off in December
  • Exciting staff events
  • Cycle to work scheme
  • Early friday finishes

Main Duties:

In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. Your ability to communicate effectively and maintain a positive attitude will be key to your success.

  • Respond to Customer Inquiries: Address customer questions and concerns through phone, email, and chat in a timely and professional manner.
  • Resolve Issues: Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary.
  • Maintain Records: Accurately document customer interactions and maintain detailed records of inquiries, complaints, and feedback.
  • Provide Product Information: Educate customers about products and services, guiding them through features and benefits.
  • Customer Satisfaction: Strive to exceed customer expectations, ensuring a high level of customer satisfaction and loyalty.
  • Feedback Collection: Gather and relay customer feedback to the management team to help improve our products and services.
  • Team Collaboration: Work closely with other team members to ensure a cohesive and effective customer care experience.

Drop me a message if you’re interested in hearing more:

01325 468780

07777558054

ailsafrench@major-recruitment.com

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Lead Generators / Energy Consultants

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Sick of grafting for a company who…

..don’t pay you what you’re owed?
..keep creating new hoops for you to jump through with no reward?
..don’t value you or view you as easily replaceable?

Then I think it’s time to make a move…

Major Recruitment are hiring for 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐨𝐫𝐬 and 𝐄𝐧𝐞𝐫𝐠𝐲 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭𝐬 in Newcastle 📍

What’s on Offer?

🔹 Competitive Salary
🔹 Up to 30% Commissions – the correct amount, paid on time, every time!
🔹 Earn Extra Holidays
🔹 Birthday Off Paid
🔹 Private Health Care
🔹 Weekly Cash Incentives
🔹 Extra Time Off in December
🔹 Exciting Staff Events
🔹 Cycle to work scheme
🔹 Tech scheme
🔹 Monday to Friday 8.30am till 4.30pm
🔹 Early Friday finishes

Don’t be that person who constantly provides X, Y and Z for little to no return, drop myself a message to arrange a chat

(All conversations are 100% confidential)

01325 468780

07777558054

ailsafrench@major-recruitment.com

INDTW

Customer service Representative/Account Manager

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DNA Recruitment Solutions Limited is looking for a Customer Support Representative/account manager to join our clients’ team based in Stockton on Tees. This position is responsible for providing support to customers and managing expectations mainly over the phone. Working Monday to Friday 08:00 to 16:30 or 09:00 to 17:30

Essential Functions:

  • Answer incoming calls and emails from customers in a professional manner and building relationships
  • Provide information about our client and its products, processing customers orders and ensuring they are entered into the system
  • Responsible for order to invoice process of import/export of goods
  • Resolve customer issues by clarifying information, contacting suppliers, and applying appropriate solutions
  • Review customer orders to ensure that they are up to date and communicating this to customers
  • Ensure that all customer correspondence is addressed in a timely manner and that all invoices are sent on time and in-full
  • Achieve and maintain KPIs, suggest and implement improvements
  • Develop and maintain positive relationships with customers
  • Additional duties as assigned

Required Skills:

  • Excellent communication skills, both written and verbal
  • Customer service experience in an office environment
  • Experience in logistics/transport
  • Strong planning, organisational and admin skills
  • Familiarity with CRM systems
  • Ability to work on your feet for most of the day, able to multitask and follow up on issues
  • Ability to remain calm when dealing with difficult customers
  • Ability to learn quickly and follow procedures
  • Must be able to work in a team environment with other departments as well as within the Customer Service department

Contact Centre Team Leader

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Contact Centre Team Leader
Permanent
Up to £34,500
Manchester

Hamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team. The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.

The role requires working shifts of 6am-6pm with a 4 on 4 off pattern

Duties & Responsibilities of the Contact Centre Team Leader:

  • Oversee a team of multi-skilled staff, who will deliver a high quality 24 hour service including; security, CCTV, concierge, mobile patrols, anti-social behaviour and fire alarm response
  • Liaise with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour
  • Carry out the induction process with new members of the team and train them in all aspects of their job role, health and safety and welfare issues
  • Assist and support the Night Manager to manage the team shift rota ensuring adequate staffing levels covering 24 hours per day 365 days per year
  • Monitor and effectively manage sickness absence when required
  • Identify and address training
  • Record complaints received
  • Attend management meetings and training as required
  • Conduct regular safety inspections and risk assessments

Essential Requirements of the Contact Centre Team Leader:

  • Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Internal Sales Coordinator

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Major Recruitment Oldbury are delighted to be recruiting for a national organisation, located on the outskirts of Halesowen who are seeking an Internal Sales Coordinator to start immediately.

Please note this role will be office based and IS NOT a remote working or hybrid role

Duties and tasks will include:

  • Completion of RFQ’s from customers
  • Negotiating with customers regarding pricing/leadtime for orders
  • Processing customer orders
  • Progressing any customer queries regarding outstanding orders
  • Facilitating business reviews with customers
  • Maintain regular customer engagement
  • Ensuring the system is updated using active price management including margins
  • Analysis of customer schedules to ensure stock availability
  • Obtaining up to date forecast information for key customers
  • Monthly sales forecasting analysis on key accounts
  • Creation of commercial invoices and supporting of customer declarations
  • Resolving empty bin queries by liaising with customer & purchasing department
  • Regular reviews of any invoice exceptions
  • Co-ordinate activities with any quality concerns raised by our customers
  • Support and collaborate with AR/AP to resolve invoice discrepancies
  • Liaise with Warehouse operations to ensure timely fulfilment of customer orders
  • Generate customers KPI’s as required

Candidates welcome to apply for the role will ideally have customer service experience within a professional environment and the following:

  • Proficient in oral, written, and mathematical skills
  • Experience of Microsoft Office package including Excel
  • Good time management

Parking available. Hours of work are Monday to Friday 8.30am to 5pm.

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