Staffordshire

Customer Service Coordinator
21st October 2024 by

Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.

Duties and tasks will include:

Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
Maintain customer relationships by building rapport and ensuring a high level of customer satisfaction.
Conduct customer satisfaction surveys post-delivery or service and follow up on feedback.
Assist the sales team with preparing and sending small quotations and managing follow-up communications.
Support the Sales Order process, including creating Sales Orders, Purchase Orders, and tracking orders through to delivery and invoicing.
Maintain and update CRM records, ensuring customer data is accurate and up-to-date.
Assist the Office Manager with administrative tasks such as invoicing, credit control, and expenses management using Xero finance system.
Approve supplier invoices and manage office supplies, including stock levels for stationery and product inventory.
Manage central email inboxes, ensuring emails are dealt with promptly or forwarded to the relevant person and filed appropriately.
Support the HR function by maintaining employee records, including holiday and absence records.

Candidates welcome to apply for the role will have the following:

Minimum 1-year experience in sales order processing or a similar administrative/customer service role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
Excellent phone manner and communication skills, both written and verbal.
Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
Experience with Xero or similar accounting software is desirable.
Ability to work independently and as part of a team, demonstrating initiative and proactive problem-solving skills.

Hours of work are Monday to Friday 9am to 5pm.

Parking is available.

INDLS

Maintenance Engineer (Food manufacturing – 3 on 3 off)
15th October 2024 by

Major Talent is recruiting Maintenance Engineers on behalf of our esteemed client located in Burton-on-Trent. With a rich history dating back to 1991, our client operates from a cutting-edge manufacturing facility and is a proud member of the world’s leading global food providers.

Primary Purpose of the Role: To ensure machinery, equipment, and services run smoothly on a day-to-day basis in the running of food production on fixed or rotating shifts. To complete reactive, proactive, and preventative maintenance in accordance with production as directed by the Senior Shift Technician.

What’s in it for you?

Permanent position with growth opportunities
Competitive salary of £50,000,
Various shifts – days and also nights, 3 on 3 off 6pm – 6am
33 days holiday including bank holidays
5% pension contribution
Employee benefits rewards scheme

Key Areas of Responsibility and Standards of Performance:

Service and repair equipment, mechanical and electrical, fitting spares, and conducting quality inspections across the facility, planned preventative maintenance.
Check and calibrate instruments to ensure accuracy.
Respond immediately to machine/equipment breakdowns.
Implement and track improvement projects in terms of delivery, timeliness, and cost.
Ensure timely repair of simple breakdowns, assist with root cause identification, and implement solutions to prevent repeated failures.
Maintain health, safety, quality, and environmental good engineering practice standards.
Comply with all factory standards and procedures.
Accurately complete all engineering-related paperwork and documentation for all projects and activities.
Encourage and help drive the site’s food safety culture, to help prevent deviations in the process that impact the safety, quality, and legality of our products.
Understand and adhere to Company policies and procedures relevant to both the site and the working environment.
Any other duties as deemed reasonable by your line manager or senior management to assist with the operation of the business.

Person specification:

Essential Skills:

City & Guilds 2357 Level 3 NVQ electro technical technology (Level 2 minimum).
17th/18th Edition electrical qualification BS7671.
Mechanical experience. NVQ Level 2/3 multi-skilled maintenance.
Appropriate Health, Safety & Environmental training and experience.
Computer literate in Microsoft Excel.
Experience of CMMs. Shire.
Excellent written and verbal communication skills – GCSE grade C or above in English Language.
Numerate – GCSE grade C or above in Mathematics.
Understanding of engineering drawings and principles.
Excellent time management skills.
Experience of working in a food-manufacturing environment.
Capable of working under pressure and being accountable for actions taken.
Able to work as part of a multi-skilled team and promote team working at all times.
Able to prioritise, adaptable to change, and able to implement new changes in a constructive manner consistent with a fast-paced environment.
Basic diagnostic skills.
Flexibility to cover all shifts particularly in times of holidays and sickness.
Minimum food hygiene level 2.

If you are interested in this CV, please apply by uploading your updated CV with relevant experience. If you have been successful, you will hear back within 2 days.

INDMG

Hygiene Supervisor (Food manufacturing)
15th October 2024 by

Major Talent is recruiting for a Hygiene Supervisor on behalf of our esteemed food manufacturing client located in Burton-on-Trent. With a rich history dating back to 1991, our client operates from a cutting-edge manufacturing facility and is a proud member of the world’s leading global food providers and have a wide range of successful, well-known products. This role is critical in ensuring the highest standards of cleanliness, quality, and safety are achieved and maintained.

What’s in it for you?

Permanent position with growth opportunities.

Various shifts available –

AM Supervisor – 6 am to 2 pm
PM Supervisor – 2 pm to 10 pm
£15.11ph – 40 hours a week – £31,428.8 annual salary

33 days holiday including bank holidays.
5% pension contribution.
Employee benefits rewards scheme.

Key Areas of Responsibility and Standards of Performance:

Health & Safety Compliance

Ensure a safe working environment in accordance with HSWA and COSHH regulations.
Assist in controlling all chemicals and equipment, ensuring daily titrations are completed.

Hygiene & Housekeeping Standards

Maintain the highest standards of hygiene and housekeeping across the site.
Ensure designated areas are cleaned to required standards, meeting both company and customer expectations.

Team Supervision & Development

Supervise direct reports, ensuring team structure is fit for purpose.
Involve in the recruitment and selection of staff.
Deliver training and development to direct reports, ensuring necessary skills are in place.
Regularly check the training matrix to ensure all direct reports are fully trained.

Performance Management

Plan and deliver hygiene budgeted costs, including labor and materials.
Monitor quality and adherence to Hazard Analysis Critical Control Points (HACCP).
Proactively seek continuous improvement in operations and shift performance.

Documentation & Audits

Complete routine deep cleaning schedules and ensure relevant paperwork is signed off.
Conduct daily documented post-hygiene audits on all cleaned equipment, with photographic evidence of any fails.
Ensure accurate completion of cleaning schedule documentation.

Collaboration & Communication

Encourage effective communication and cross-functional links with other Hygiene Supervisors and teams.
Assist in closing out non-conformances and investigations regarding swabbing OOS and micro in finished products.

Waste Management

Ensure effective segregation and correct disposal of waste and recyclable materials.
Ensure safe preparation, handling, and storage of cleaning chemicals, including titration checks.

Additional Responsibilities

Deputize for the Senior Hygiene Supervisor in their absence.
Promote the site’s food safety culture to prevent deviations impacting product safety, quality, and legality.
Adhere to company policies and procedures relevant to the site and working environment.
Perform any other reasonable duties as deemed necessary by line management.

The ideal candidate will have:

Food Safety Level 1 (additional training provided).
HACCP Qualification.
IOSH Qualification.

Previous supervisory experience in a similar role.
Experience in cleaning within a food manufacturing environment.
Previous experience in a standards-driven/compliance environment.

Skills/Knowledge:

Good understanding of Health & Safety, HACCP, food safety practices, allergen awareness, and COSHH.
Budget management experience.
Knowledge of conducting audits in a food factory.
Strong knowledge of BRC standards.

If you are interested in this role, please apply by submitting an updated CV with relevant experience. If you have been successful, you will hear back within 2 days.

INDMG

FLT Driver
10th October 2024 by

Major Recruitment are seeking skilled FLT Drivers to join our team in Marchington, Uttoxeter. This role primarily involves scanning and loading trays onto the counterbalance, driving up the ramp onto the lorry, and handing paperwork to the lorry driver. The position is 95% FLT work.

Salary+ Shift

£13.50 per hour for both day and night shift
6am – 6pm (Days)
6pm – 6am (Nights)
4 on, 4 off schedule
Permanent day or night shifts (no rotation)

Key Responsibilities:

Operate FLT to load and unload trays efficiently.
Use scanners to track inventory and complete paperwork accurately.
Drive safely up ramps and ensure secure loading onto lorries.
Communicate effectively with lorry drivers and team members.

Requirements:

Good verbal English skills.
Preferably 2 years of FLT experience.
External FLT counterbalance certification required (no in-house licenses accepted).
Competent in using scanners and handling paperwork.
Reliable transportation to the site due to location.

Working Environment:

Dry environment with occasional puddles from jet washing.
Waterproofs provided for jet washing tasks.
Site operates 24/7, with Christmas Day and New Year’s Day off.

Benefits:

Overtime available at time and a half for shifts outside the regular pattern.
Free on-site parking.
Small kitchenette and canteen with a hot drink vending machine (bring your own food).
Locker and changing room facilities.
Comprehensive induction provided.

Additional Information:

Preference is currently for night shift candidates, but please let us know if you are interested in day shifts.

If you meet the requirements and are interested in this opportunity, please apply today!

INDAS

Finance Manager – Overhead Management – Temp 6m FTC
7th October 2024 by

Job Title: Finance Manager (Overhead Cost Management) – 6 Month FTC

Salary: £65,000 – £70,000

Location: Tamworth

Contract: 6-Month Fixed Term Contract (FTC)

Role Overview:
We are seeking a focused and results-driven Finance Manager to lead an overhead cost management project on a 6-month fixed-term contract. As part of a large UK-based organisation, you will play a critical role in driving cost control and operational efficiency. This role is primarily focused on analysing, managing, and reducing overhead costs to support our financial objectives.