London

Job Title : Hire desk Assistant

Location : Heathrow

Major Recruitment is working in Partnership with an incredible Truck & Trailer company. They have a number of Full Time Vacancies all across the UK and are guaranteed to have a role that suits you. The company boasts a long list of incredible benefits which include –

Purpose of Job

The Hire desk Assistant is responsible for providing complete administrative support to the Branch.

1. Key Features and Responsibilities

• Ensuring a high level of customer service is achieved
• Ensuring compliance across the rental desk to all operating procedures and policies as documented within the division’s operating manual
• Acting as a receptionist for visiting Company personnel, drivers and customers and promptly attending to visitors
• Opening, sorting and distributing all post/emails received by the branch and prepare and send outgoing post
• Drafting reports, letters and emails and compiling other information (credit check information or driver documentation queries) for the Branch Manager
• Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order numbers are obtained for each invoice (damage/repairs etc.)
• Compiling information from customers to update the system database
• Ensuring mileages are updated regularly from customers to ensure servicing is organised
• Locating local dealers and repair agents to organise repairs/servicing to vehicles
• Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery
• Performing regular audits on filing systems to ensure that rental documentation is complete, customers’ insurance documentation is valid and up to date, and ensure fuel receipts are logged
• Assisting the Branch Manager with telesales to potential hirers and collating replies for future reference
• Maintaining a record of branch ‘turn downs’ and passing on leads/enquiries to the relevant sales contact. Update sales folders, quotation files, and customer rates on system
• Assisting with other duties to cover for branch staff who are absent or engaged in other business duties
• Any other duties as directed by the Assistant Branch Manager, Branch Manager or Managing Director

2. Skills, Knowledge and Experience

• The job holder must hold a full, UK driving licence
• Good administration and organisational skills
• Experienced in the use of Microsoft Office applications including Word, Excel and Outlook
• Excellent telephone manner
• Pragmatic and adaptable to assist in a variety of transport related duties
• Knowledge of the vehicle rental industry as well as vehicle maintenance would be advantageous

Company Benefits

• 24 Days holiday +8 Bank Holidays
• Long Service Awards
• Real living Wage employer
• In house well-being service
• Internal Promotion Pathways
• Birthday Holiday
• Refer a friend scheme
• Free Christmas Turkey

INPA

Job Title : Service & Maintenance Controller

Location : Heathrow

Major Recruitment is working in Partnership with an incredible Truck & Trailer company. They have a number of Full Time Vacancies all across the UK and are guaranteed to have a role that suits you. The company boasts a long list of incredible benefits which include

Purpose of Job

The Service & Maintenance Controller will form part of the Maintenance Control team and will be responsible for providing an efficient daily breakdown service. The job holder will be responsible for authorising maintenance and mechanical repairs on all vans while recommending payment of suppliers’ invoices and keeping costs to a minimum without adversely affecting safety standards, customer acceptability, manufacturers’ requirements or fleet quality.

1. Key Features

• Ensuring that breakdowns, repair and maintenance services are controlled and costed within, safe, legal and service orientated limits
• Initiating breakdown assistance with appropriate urgency, ensuring that the rental branch and operator are kept informed of developments
• Advising on or authorising repairs and servicing to Company fleet vans and other associated equipment e.g., tail lifts and refrigerated units. Each request requires a check against the asset’s maintenance record (held on the computer database) prior to issuing order numbers to ensure that the repair is necessary and/or not a warranty or potential failure caused by the previous repairer or accident damage rechargeable to the customer
• Using own judgement in disputed liability cases, to ensure that (whatever the outcome) vehicles meet all safety and Department of Transport legislation before being released from workshops
• Following the documented procedures (in case of warranty) to ensure that warranties are administrated correctly
• Ensuring that customers are aware that they have specific service agreements, therefore, Contract Operations personnel must be notified of major problems with contract vehicles
• Agreeing financial and time limits on repairers based on manufacturers’ standard times and own experience
  • Entering each repair/service on to the computer using appropriate component codes. Items which need repair due to driver misuse or damage must be referred to the relevant departments notified to process claims
  • The job holder may be asked to assist with the organisation and control of the stores area at the branch and to assist with special projects and support other departments
  • A professional polite and courteous manner must always be shown to customers and suppliers

2. Skills, Knowledge and Experience

• The job holder must hold a full, valid UK driving licence
• Previous experience in a customer service industry
• Good mechanical knowledge and previous experience working in the motor vehicle industry is preferable
• Excellent telephone manner, ability to think and react quickly
• Numerate to the extent of calculating costs quickly and accurately
• The ability to keep calm in a pressurised environment

Company Benefits

• 24 Days holiday +8 Bank Holidays
• Long Service Awards
• Real living Wage employer
• In house well-being service
• Internal Promotion Pathways
• Birthday Holiday
• Refer a friend scheme
• Free Christmas Turkey

INPA

Job Title : Van Driver/Valet

Location : Heathrow

Major Recruitment is working in Partnership with an incredible Truck & Trailer company. They have a number of Full Time Vacancies all across the UK and are guaranteed to have a role that suits you. The company boasts a long list of incredible benefits which include –

Purpose of Job

The Van Driver/Valet will be responsible for delivering and collecting vehicles to and from client sites and locations, as well as surrounding branches. The job holder will be responsible for inspecting, preparing, and cleaning vehicles to company standards. The job holder will also be required to carry out small mechanical jobs such as mirror glass replacing and general yard maintenance. Full training will be given on all tasks.

1. Key Features

• Regularly reviewing the safety and the physical appearance of the hire feet and identifying cleaning, repair, and maintenance requirements to ensure that the fleet always remains fit for hire and in all respects i.e., roadworthy, taxed and tested, compliant with all applicable legislation, clean and damage free
• Cleaning the Fleet, both inside and out to the company standard
• Collecting/delivering other drivers, documents, and parts to/from locations as and when required
• Recording usage details and checking vehicles for damage on return and on collection to the site
• Performing minor repairs and adjustments
• The job holder will be representing the company in a professional manner and be courteous and polite throughout, especially in dealings with customers
• Consistently following the Company Health and Safety policy and procedures
• Reporting major issues of concern to the Branch Manager as soon as possible
• Performing to agreed KPI’s regarding daily cleaning targets and quality inspections
• Completing electronic documents for new vehicle arrival and vehicle disposal
• Ensuring the yard is always kept organised and clean
• Carrying out any other ad-hoc duties as required

2. Skills, Knowledge & Experience

• The job holder must hold a full, valid UK driving licence
• Vehicle cleaning experience preferred
• Geographical knowledge is an advantage
• Experience with customer service
• Ability to work independently at a high standard, with a great degree of care and initiative
• Effective communications skills and a good working knowledge of
• transport or distribution would be advantageous
• The ability to perform routine cleaning and maintenance and to fully inspect vehicles as required

Company Benefits

• 24 Days holiday +8 Bank Holidays
• Long Service Awards
• Real living Wage employer
• In house well-being service
• Internal Promotion Pathways
• Birthday Holiday
• Refer a friend scheme
• Free Christmas Turkey

INPA