Job Type: Full-time
Schedule: Monday to Friday – 8 am to 4 pm, 9 am to 5 pm, and 10 am to 6 pm on a rota basis
Salary: £28,000.00-£34,000.00 per year
Education: A-Level or equivalent (preferred)
Experience: Account management: 1 year (preferred), sales: 1 year (preferred)
Location: Barnsley (on site)
Are you ready to be part of a dynamic team at the forefront of transforming the technology and managed services industry? Our client, a leading Managed Service Provider (MSP), is seeking a passionate and driven individual to join their team on their mission to deliver cutting-edge solutions and exceptional service to their clients.
Company Overview:
Not just another MSP – our client is dedicated to revolutionising the way businesses experience technology. With a focus on business mobiles, phone systems, broadband, IT services, cybersecurity, hosted telephony, contact centers, and IT hardware repair, they are extremely proud to serve prestigious organisations such as Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels, and Ted Baker.
As a Desk-Based Account Manager, your key responsibilities will be to:
- Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations.
- Collaborate with the Account Director to develop and implement account strategies to meet client objectives and drive business growth.
- Prepare and present regular status updates, reports, and performance metrics to clients and internal stakeholders.
- Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients.
- Assist in the preparation and execution of client proposals, contracts, and agreements.
- Work closely with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products and services to clients.
- Maintain accurate records, files, and documentation related to client interactions, projects, and agreements.
- Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust.
- Stay informed about industry trends, market developments, and competitive landscape to provide strategic insights and recommendations.
Required Skills and Qualifications:
- Excellent organisational skills with the ability to manage multiple client accounts and projects simultaneously.
- Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams.
- Detail-oriented with a proactive approach to problem-solving and decision-making.
- Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
- Prior experience in account management, client services, or sales support roles is preferred.
- A commitment to delivering exceptional customer service and exceeding client expectations.
If you’re a driven and customer-focused individual, apply now and be part of reshaping the future of managed services!
For more information, please contact AILSA on 01325 468780
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