Major Recruitment are working exclusively with a long standing client to recruit for a full time Service Controller on a permanent basis.
Role- Service Controller
Role Type- Permanent
Salary- £20k – 25k
Location- Garforth
Hours of Work: Monday to Friday / 08.30 – 17.30
Role Purpose:
Be responsible for organising a team of highly skilled field-based Engineers ensuring daily optimisation by allocation of breakdown attendance, providing administrative support for all functions of the Service Department, Carry out general service and maintenance control duties, including processing paperwork and updating computer records related to repairs, servicing and parts purchasing
Duties will include but aren’t limited to-
- Receive breakdown calls/emails from clients and allocate an available field-based Engineer, responding to all maintenance queries professionally and efficiently, logging all breakdowns accurately and in line with company guidelines
- Deal with telephone enquires in a polite and professional manner, ensuring action is taken on all enquires and perform any follow up communication if necessary
- Manage Clients expectations whilst delivering valuable customer service
- Issue a “service and repair” order number to each call log, Monitoring the costs of the repairs completed by the field-based engineers, ensuring this is kept inline with budgets
- Provide quotations and request order numbers from clients for all damage identified from check-ins, engineer work sheets or service agent reports
- Liaise closely with clients, primarily by telephone, in order to expedite agreement to recharges and raise invoices at earliest opportunity
- Raise recharge invoices on the AS400 system
- Maintain log of vehicle defects requiring action
- Carry out the general administration and fulfil all actions and procedures required within the service office to ensure that the planned service programme and breakdown repairs of all hire fleet assets are accomplished promptly and within guidelines provided
- Update computer records and enter/record all engineers and service agents work details against orders issued, identifying any discrepancies should they occur
- Filing all paperwork generated from the service department
- Assist and support all Service Managers in any aspect of service and maintenance control, organising servicing and maintenance to Client products and arrange correct ordering of necessary parts, coordinating the field-based engineer to attend the appointment
- Cover stores control role during holiday’s and absences or otherwise stated by the Stores Controller or Service Supply Manager
- Support the collation of all training briefs, manuals and certification
- Deputise for the other Service Managers during holiday absence
- Day to day authorisation and control of hire fleet equipment repair, servicing and warranty work
- Check invoices received against orders issued and approve accordingly
- Expenditure authority in accordance with Dawsongroup’s authorisation document, UK companies
- Adhere to the company Health, Safety and Environmental act and other relevant policies and laws
- Respect company confidentiality policy and disclose information to customers, suppliers or their agents only as authorised by the directors of the company
- Significant problems and issues related to the service department should be reported to the management team in a timely manner
- Responsible for keeping the depots clean and tidy, including yard and all buildings
- Carry out daily walk round check of the premises, and report any defects/issues to the Health and Safety Representative and/or Manager
- Provide accurate weekly / monthly reposts to the management team
The ideal candidate will possess or be able to demonstrate-
– Knowledge and Experience
- Full UK Driving Licence
- Educated to A level or equivalent
- Experience in a customer service or scheduling environment
- Excellent telephone manner and communication skills
- Experience of Microsoft office packages
- Numerate to the extent of calculating costs quickly and accurately
- Ability to work to deadlines
- Well organised and self-motivated
- Work to high standards and provide excellent levels of customer care
- A Good Geographical knowledge
- Confidence within working in a fast-paced environment
- The ability to stay calm under pressure
- The ability to build relationships to motivate and gain the cooperation of the field-based engineers
- Have the capacity to resolve conflict with a problem-solving mindset
- Flexibility to react and adapt to rapidly changing scenarios
- Resilience and a positive attitude to changing situations
To apply please hit “APPLY NOW” or call 07815016510 to speak with Clover.