• Independent multi-sector recruitment specialist

Social Care

Helpline Telephone Support Worker

Major Recruitment are representing an incredible Crisis Management, Support and Information Services Company based in Sunderland. They have a requirement for multiple Helpline Support Workers to join their team, offering Full time hours and Part time.

The ideal candidates will need to be fully flexible with their time to meet the needs of the business, as their Helpline is operational 24 hours a day 365 days a year.

Responsibilities:

  • Provide a range of telephone support, signposting, practical advice and guidance to adults experiencing mental health distress.
  • To accurately record referrals and details of calls on relevant electronic systems.
  • Be able to assess a situation to determine risk and the needs of the individual caller.
  • Work in line with performance targets.
  • Communicate with external stakeholders as required.
  • Partake in training and mentoring for all new staff.
  • Work as part of a team
  • Carry out duties on a rota system to meet the service requirements of being a 24 hour service open 365 days a year
  • Other duties related to the post.

Required Experience/Attributes & Qualifications:

  • Ideally hold a Counselling qualification of at least Certificate Level 3 or equivalent / Degree in Psychology
  • You will be confident, articulate with proven communication and IT Skills
  • Some experience in healthcare support work over the phone or face-to-face.
  • Basic knowledge of community care and mental health issues
  • Experience of record keeping
  • Active listening skills to demonstrate engagement
  • Flexible to meet the needs of the business
  • Self-motivated
  • Willingness to learn new skills and take on new tasks and challenges
  • Enhanced DBS certificate on the Update Service

Benefits:

  • 5 weeks of fully paid training, giving you all the tools required for the position.
  • Flexible working (where appropriate)
  • Childcare voucher scheme
  • 25 Days annual leave (per annum/pro rata)
  • 5% contributory pension scheme

My client offer a range of hours and shift patterns to fit around existing commitments – the ideal candidate needs to be flexible to work Evenings, Weekends and Nights on a rota basis.

Due to the nature of the duties, an enhanced DBS will be sought in the event of a successful application.

Immediate starts available!

Support Worker

Support Worker

Hampshire

Permanent

Hamilton Woods Associates are currently recruiting for a Support Worker to join an organisation that specialises in Autism, Learning Disabilities and Mental Health throughout the UK.

Duties and Responsibilities of the Support Worker:

  • Complete risk assessments and support plans
  • Support customers to meet the terms of their tenancies
  • Provide advice regarding benefits and rents
  • Carry out fire safety checks
  • Complete health and safety inspections
  • Participate in one-to-one supervision meetings and attend training
  • Carry out safeguarding

Essential Requirements of the Support Worker:

  • NVQ Level 2 in Care or equivalent
  • Enhanced DBS

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Support Manager

Support Manager

Permanent

£24,000 – £34,000

Southampton

Hamilton Woods Associates are currently recruiting for Support Managers on a permanent basis based in Southampton to lead and line manage a team to deliver the highest quality of support.

Duties and Responsibilities of the Support Manager:

  • Managing a team of Support Workers
  • Carrying out 1:1 appraisals
  • Taking appropriate and prompt steps to address problems in performance management
  • Ensuring compliance with statutory obligations, including health & safety
  • Developing and maintaining links with key partners and external agencies
  • Liaising with referral agencies to provide effective services and ensure effective inter-departmental communications
  • Facilitating customer involvement and ensuring a broad range of customer services and appropriate social/leisure activities operate within the schemes

Essential Requirements of the Support Manager:

  • Full UK Driving Licence
  • Enhanced DBS

If you’re interested in the Support Manager position, or know anyone else that may be interested, please send your CV to lucie@hamilton-woods.com

Neighbourhood Officer

Neighbourhood Officer

12 months

Barnsley

17.5 hours

£18 – £19 per hour

Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer for a public sector organisation, on a temporary 12-month basis. The required hours for the post are 17.5 hours a week over 3 days. Some home working will be available.

Duties and Responsibilities of the Neighbourhood Officer:

  • Delivering an intensive housing management service to tenants
  • Completing regular inspections of communal areas
  • Carrying out regular H&S checks
  • Ensuring void targets are met and void turnaround is minimised
  • Completing tenancy sign ups and preparing new tenancy packs
  • Managing low level rent arrears
  • Investigating and resolving low level ASB issues
  • Completing home visits to tenants
  • Managing breaches of tenancy

Requirements of the Neighbourhood Officer:

  • Full UK Driving Licence and access to own vehicle is essential
  • Clear enhanced DBS within the last 3 years

To be considered for this exciting role, please contact Bethan Hall – Divisional Manager at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Housing Support Worker

Housing Support Worker

Brent

Permanent

£25,850

Hamilton Woods Associates are currently working with a Christian based organisation that supports those with offending issues to live crime-free lives. They are currently recruiting to 3 new Housing Support Worker positions, for their Brent based project, which supports males with low level needs

Responsibilities of the Housing Support Worker:

  • Supporting males with low level needs
  • Key working clients
  • Assessing and managing risk to clients
  • Promoting and client’s involvement with the project
  • Ensuring prospective and former tenants are supported via home visits
  • Encouraging tenancy sustainment
  • Assisting in the referral process
  • Providing information to clients and advising on Welfare Benefits
  • Addressing rent arrears
  • Maintaining and updating accurate and confidential records
  • Liaising with statutory agencies

Requirements of the Housing Support Worker:

  • UK Driving License and access to a vehicle
  • Willingness to undergo Enhanced DBS check

To be considered for this exciting role, please contact Lucie Houston – Senior Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing LH/HWA037. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful.