Major Recruitment – Castle Donington
Major Recruitment are looking to hire an Service Administrator on a Full Time basis to join our award-winning Engineering client who specialize in providing customer focused solutions.
This is an exciting opportunity to join a leading commercial and customer support team, operating from the service hub in the Tamworth head office.
Job Requirements:
- Handling incoming calls
- Providing support to the team of engineers , keeping them up to date
- Drafting proposals and quotations
- maintain the service, Cooling and Lead Engineers planner tasks with full records
- Service visits, receiving and logging breakdown calls for the department
- Performing general office administration and secretarial tasks as needed
- Managing the customer database
- Creating PO Orders, Answering emails, General admin duties
- MS Business Central ERP and Dynamics CRM, Microsoft 365, and HubSpot. Good to have some ‘knowledge of business systems’, as they are bespoke to their needs
- Assisting the Service Manager with standard Risk Assessments, ensuring all certificates have been produced and provided to the customer and engineers as required
What we are looking for:
- Previous experience in Administration
- Keen eye for detail and excellent productivity
- Ability to be self efficicent
- Excellent IT skills, oranisational and multi tasking skills
- Previous experience in operating CRM systems
- Strong Customer service
- Familiar with Microsoft Office applications
- Strong oral and written communication skills, English fluency is essential
- Ability to work under pressure and produce accurate timely information
- Team spirit and a desire to make the role your own, implmenting changes to better the role and success.
Working Hours & Salary:
- Monday to Thursday – 08:30-17:00
- Friday – 08:30-15:00
- £23,500 + benefits
- Permanent or Temp-Perm DOE
- Full Time
Qualifications and Skills:
- Excellent communication and telephone manner
- Fast and accurate data inputting skills
- Organization and disciplined approach to work are paramount
- Ability to maximise sales revenues
- Customer Service skills
Benefits:
- Company Pension contribution of 5%
- 25 days Holidays pro rata + bank holidays.
- Access to Smart Health app from AIG, with 24/7 online GPs, mental health support and wellbeing services
- Free eye test every 2 years
- Winston’s Wish bereavement support for families and children
- Income protection cover after 1 year service
- Death in service cover after 5 years’ service
- Extra 2 weeks paid holiday pro rata as a thank you when you complete 10 years’ service (as a one-off reward)
- The opportunity to carve out a long term, advanced career path
If this role suits you, please APPLY TODAY!
INDAS