Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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Admin and Secretarial

Sales Support Executive

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Are you looking for a Sales Support Executive role based in Watford? Our client is looking for a confident Sales Support Executive to join their growing team!

Established in June 2000, our client has grown from strength to strength as a focused IT value-added reseller. Their aim is to deliver exceptional service to their customers in corporate and public sector organisations.

As an IT solutions provider, they delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, they deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

What you’ll be doing

As a Sales Support Executive you’ll be working with one or two account managers, essentially supporting them in the growth of their business with an array of tasks. They are looking for a strong candidate to join their exciting team where you will be trained and encouraged to reach your potential.

  • In-depth training programme including inductions to the company, the industry they operate in and the products and services they sell
  • Quote management and administration for a portfolio of key customers
  • Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed
  • Working with manufacturers to apply for and negotiate special price discounts for the team and customers
  • Handling any queries relating to the fulfilment of customer orders
  • Delivering against pre-defined customer service level agreements
  • Owning the quote process and feeding back updates at key stages to the account managers
  • Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting
  • Identifying process improvements that improve business efficiency and profitability
  • Interaction and relationship building internally with key supply chain contacts and externally with customers

The skills you’ll need

Our client are looking for someone with ideally 2 years’ experience within an Account Management focused role or Sales Support role with another reseller.

  • Well-presented and confident
  • Possesses strong communication skills
  • A good understanding of the channel and our market is essential
  • Proven track record of working as part of a team in a fast-paced sales environment
  • action oriented and full of energy for the things you see as challenging
  • Not fearful of acting with a minimum of planning
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Gets first-hand customer information and uses it for improvements in products and services
  • Establishes and maintains effective relationships with customers and gains their trust and respect
  • Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
  • Provides individuals with information so that they can make accurate decisions

What we offer

  • Salary between £28,000 – £32,000 depending on experience
  • Monday – Friday 9am – 5:30pm
  • 20 days annual leave plus 10 personal days and an extra half day off on your
  • Employee Wellness programmes
  • Enhanced Workplace Pension
  • Day off each year to work with a charity of your choice
  • Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with the client.

Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities.

INDT

Sales & Administration Assistant

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Sales & Administration Assistant

Permanent

£11.60ph

Job Summary

Major Recruitment are excited to be recruiting on behalf of our client, who have recently seen large financial growth, we are actively looking to appoint a Sales & Administration Assistant to join their successful team if you are hardworking, Conscientious & flexible individual who can work as a key part of a team and can also demonstrate an exceptional level of customer service, this may be the right opportunity for you!

Hours

Monday to Thursday 8.30am – 5pm

FriYAY! Early finsih 8.30am – 4pm

Job – Sales & Administration Assistant,

As a Sales & Administration Assistant the duties involve:

  • Processing sales orders on Sage this will be changing to SAP
  • Preparation of Quotes for external Sales team
  • Liaising directly with and providing support for our external Sales team
  • Providing customers with product and pricing information
  • General sales administration tasks, resolving queries and answering general enquiries.
  • Checking stock in UK warehouse and Head office in Germany.

Essentials:

  • Sage
  • Able to demonstrate excellent communication skills
  • Experience in Sales order processing
  • The ability to prioritise tasks and pay attention to detail even when working under pressure
  • The ability to work as part of a team but also on your own initiative
  • To be highly organised and effective
  • Experienced in MS Office Suite including Outlook
  • Literacy & Numeracy skills

Desirable:

SAP

Benefits

  • Long term career prospects with stable market leader
  • Ongoing employee development and training
  • Competitive Salary based on experience
  • Contributory Pension Scheme
  • Incentive Schemes
  • Onsite parking

Installations Planner

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Major Recruitment are currently seeking an Installations Planner for our client based in Normanton.

As an Installation Planner, you will act as the main point of contact for the bookings of templates, installations and remedial visits. You will be responsible for the day-to-day coordination of all field-based activities and creating production plans working within our SLA’s. As part of your role, you will be expected to work closely with other departments within the worktop team to manage the customers’ expectations and needs

  • Book templates, installations, remakes & remedials.
  • Manage the sub contactors diary
  • Assist with allocating collection times for the installation teams
  • Confrm the allocated time slots for templates, installs & remdials to the cutstomers the working day before their appointment
  • Establish & sustain productive relationships with the template & install teams
  • Manage the Planning inbox dealing with customer queries in a timely and professional manner.

KNOWLEDGE AND EXPERIENCE

  • GCSE Level C or above in English & Maths
  • Strong communication skills – both written & verbal
  • Good IT Skills
  • Excellent knowledge & understanding of quartz along with technical specifcations of the material
  • Ability to work independently & within a team environment
  • Decisive, with the ability to make decisions quickly – on occasions with limited supervision

Good time management & workload organisation

Personal Assistant to Managing Director

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Personal Assistant

Are you an experienced Personal Assistant? Have you provided secretarial support within an FMCG environment before at Director level?

Our client a market leading food manufacture are looking to recruit a Personal Assistant to provide full administration and secretarial support to the Managing Director for based at their manufacturing site based in Telford, Hortonwood.

The Personal Assistant needs to be motivated to deliver, with a positive attitude, a keen eye for detail and a ‘can do’ approach.

Key Responsibilities of a Personal Assistant:

· Managing Director’s electronic diary – priority of appointments, rescheduling, planning and preparation of documents for meetings

· Manage Director’s travel arrangements (including visas/accommodation).

· Maintain Director’s office systems, including data management, filing and their contacts

· Screen calls, enquiries and requests, and deal with them when appropriate

· Produce documents, briefing papers, reports, and presentations

· Manage arrangements for meetings, including production/distribution of agenda and papers

· Assist/support Director in arranging funding partner and other events

· Meet and greet visitors at all levels of seniority

· Supervise all incoming/outgoing mail

What’s in for you?

· A fabulous working environment in our office

· Salary £25k-£27k per annum

· Career progression and support

· Other benefits

Skills required to be a Personal Assistant?

· Have a minimum of 2 years’ experience providing admin and secretarial support in an FMCG environment ie Retail/Wholesale & Distribution at Director level

· Educated to degree level or equivalent

· Have the ability to communicate and influence at all levels

· Able to deal with confidential and sensitive information with discretion and with the strictest of confidentiality

· Able to prioritise effectively including prioritisation of workload and be able to work on their own initiative

· Have excellent IT skills – all Microsoft packages inc Word, Excel and Powerpoint, electronic diary management and presentation software packages

· Excellent attention to detail, with the ability to maintain a high level of accuracy

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.

INDMS

Sales Advisor

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We are looking for a Sales Advisor for our fast paced busy client in the Denton area.

Working hours are Monday to Friday 8:30am till 5:00pm Friday

You will be responsible for improving the customer journey and maintaining high levels of customer service when dealing with customer orders and queries via the telephone and email.

Key Tasks:

  • Managing incoming and outgoing calls to high quality business standards.
  • Working with own initiative to fully utilise available data to answer queries and resolve issues.
  • Working to service delivery KPIs
  • Dealing with customer enquiries on products, pricing, delivery schedules and more.
  • Processing high volumes of orders accurately onto inhouse system.
  • Ensuring customer adhere to agreed payment terms, including taking Credit Card payments verbally.
  • General office administration with electronic filing.
  • Multi-tasking, managing numerous time critical workloads.
  • Working to fixed business deadlines.
  • Working collaboratively with multiple departments to achieve acceptable customer outcomes
  • Possess a passion for delivering excellent customer service

Candidate specification:

  • Possess a passion for delivering excellent customer service
  • Experienced in dealing with inbound service enquiries by phone and email, query resolution and order processing
  • Excellent telephone manner
  • Experience of working in a fast-paced environment, meeting department KPIs
  • Must be able to work as part of a team and use own initiative
  • Good time keeping along with attention to detail are key
  • Must show a willingness to learn about the business.

Work experience/educational requirements:

Essential

  • Experience of working in a similar role
  • IT literate in Microsoft
  • Educated to a GCSE standard

Desirable

  • A ‘Level/NVQ in Business studies or equivalent
  • Experience of using a CRM system

Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at major recruitment

INDTM

Customer Support

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Looking for a new start

Our Client in the Denton area are looking for an experienced Customer Support Specialist to join their specialised Retail & Merchant team.

Possessing a passion for delivering exceptional customer service, their Customer Support Specialists are responsible for providing a first-class service to their Retail & Merchant customers.

​This role will suit an individual who is experienced in working in a very fast-paced environment, with an ethos that the customers’ needs are the main priority.

Key Tasks:

  • Responsible for dealing with key account customers complaints and queries through to resolution whilst adhering to SLAs
  • Make commercial decisions regarding the most cost-effective course of action required for the resolution of customer issues
  • Establish and maintain professional and responsive relationships with customers to ensure total customer satisfaction while maintaining business standards and meeting all business objectives
  • Identify business opportunities and process improvements
  • Be methodical in ensuring that all contact with customers is recorded within our Customer Relationship Management (CRM) system, and maintaining a business plan to drive activity and your other objectives
  • Liaising with all internal departments regarding customer service issues
  • Raising replacement orders for key account merchant / retail customers
  • Complete bespoke reporting requirements
  • Manage back-order and stock re-allocation process
  • Adhere to department KPI/service requirements/SLAs
  • Review KPIs with the Channel Manager on a daily and monthly basis to ensure that the department is both meeting and exceeding targets
  • Appropriate utilisation of transport and third-party carriage
  • Liaising with ASMs and other internal departments regarding customer service issues
  • Provide cover for other members of the customer support specialist team

Candidate specification:

  • Possess a passion for customer service excellence, via all communication methods
  • Highly motivated to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
  • Proven experience and ability to deal with conflict resolution
  • PC Literate in Microsoft Office applications (in particular Excel and Word)
  • A strong work ethic and the ability to deliver under pressure
  • Self-motivated with the ability to work on your own initiative and proactively self-manage your own tasks
  • Experienced in developing and maintaining customer relationships
  • Must possess the ability to build customer repour and ensure customer engagements level are maximised
  • Flexible with a positive approach to new tasks and special projects and you will be a collaborative team player with outstanding customer focus and the drive and desire to provide a world class service.
  • Strong analytical and problem-solving skills
  • High energy team player with a sense of urgency to meet internal and external customer expectations.
  • Ability to multi-task, prioritise a busy workload and use initiative.
  • Good time keeping and excellent attention to detail are key

Work experience/educational requirements:

Essential

  • Experience of working in a similar role
  • Previous experience of working in a customer service role within an office environment
  • Minimum of 5 GCSEs C or above including Maths and English
  • Proficient in MS Office (particularly Excel and Word)

Desirable

  • Experience of using Access Supply Chain
  • Knowledge of the KBB industry
  • Experience of using a CRM system
  • A ‘Level/NVQ in Business studies or equivalent

About the Benefits

We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance. We are committed to providing an environment that is supportive of work life balance through benefits and health and well-being initiatives. Resources and opportunities are provided to encourage and support the improved health and well-being of its employees. We do this through the following benefits:

  • Competitive salary
  • Clean modern, spacious and well-appointed offices
  • Fresh Fruit provided to support healthy eating
  • Free filtered water
  • Two communal staff break areas.
  • Staff discount available on business products.
  • Social events
  • Wellness plan available to employees after 2 years service
  • Extra day annual leave from your 5th year
  • 23 days annual leave plus standard bank holidays
  • Staff saving scheme
  • Long service bonuses
  • Relaxed dress code
  • Subsided gym membership
  • Cycle to work scheme
  • Reduced cost Costco membership
  • Death-in-service
  • Flu-jab (once per year)

Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at major recruitment.

Sales Admiration Assistant

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Job – Sales & Administration Assistant, Meltham HQ

As a Sales & Administration Assistant the duties involve:

  • Processing sales orders on Sage this will be changing to SAP
  • Preparation of Quotes for external Sales team
  • Liaising directly with and providing support for our external Sales team
  • Providing customers with product and pricing information
  • General sales administration tasks, resolving queries and answering general enquiries.
  • Checking stock in UK warehouse and Head office in Germany.

Essentials:

  • Sage
  • Able to demonstrate excellent communication skills
  • Experience in Sales order processing
  • The ability to prioritise tasks and pay attention to detail even when working under pressure
  • The ability to work as part of a team but also on your own initiative
  • To be highly organised and effective
  • Experienced in MS Office Suite including Outlook
  • Literacy & Numeracy skills

Desirable:

SAP

Benefits

  • Long term career prospects with stable market leader
  • Ongoing employee development and training
  • Competitive Salary based on experience
  • *Contributory Pension Scheme
  • *Incentive Schemes
  • Onsite parking

Project Administrator

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Major Recruitment are currently seeking a projects administrator for our client in the HUddersfield area. This is a rare and exciting opportunity to join a fast growing company who are market leaders in their field, due to continued growth our client is now looking to strengthen their projetcs team with and experienced administrator

To provide first rate administration support to the project team.

Key Responsibilities & Accountabilities:

Provide administration and general support for a specific project; including but not limited to:

Reporting & Admin

  • Update MS excel reports/lists.
  • Calculate costs and quotations for specific jobs.
  • Complete general administrative duties including invoicing, raising purchase orders and inputting costs.
  • Assist in the preparation of WIP (work in progress) reports including frequent and accurate data entry and maintenance to ensure work is carried out in accordance with business requirements.
  • Ensure frequent and accurate data entry onto SAP (Project Management Software).
  • Update and maintain the company bespoke portal (database).

Telephone & Communication:

  • Provide first level response for incoming calls, receiving, transferring calls and taking messages for the appropriate colleague.
  • Maintain a high level of customer care and service at all times.
  • Liaise with internal and external customers including subcontractors.
  • Maintain and develop relationships with the client as and when required.

General

  • Assist where appropriate with the co-ordination of production, supply, and installation of brand implementation.
  • Identify opportunities for cost savings and provide implementation plans.
  • Identify potential areas of concern for both the Company and the customer.
  • Work with the team to help deliver projects on time and to budget.

Knowledge, Skills & Attributes:

  • Excellent organisational and administration skills including the ability to multitask and meet deadlines.
  • Strong attention to detail and focus on task completion.
  • Excellent customer service experience with the desire to create and maintain customer satisfaction.
  • Proficient IT skills including MS Word, Project, Excel, Outlook and PowerPoint.
  • Previous experience using SAP or similar Project Management database (e.g. Sage or Oracle).

Must be a proactive thinker with the ability to identify opportunities and develop ideas to deliver improvements.

administrator

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Job description

Our Client based in Saddleworth area are looking for an experienced administrator to start immediately.

Duties include:

. All admin

. Purchasing

. Inputting orders

. Sales orders

The ideal candidate must be pro active and be a team player; sage knowledge is an advantage and knowledge of stock.

Hours will be 08.30 – 15.30 Monday to Friday.

Major Recruitment acts as an employment agency for permanent recruitment & employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, privacy policy and disclaimers which can be found at major recruitment