Major Recruitment

Multi-Sector Provider of Bespoke Recruitment Solutions

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Permanent

Customer Service Advisor / Administrator

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Customer Service Advisor / Administrator

  • Location: Norwich, Norfolk.
  • Working Arrangement: Office, Phone Based.
  • Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
  • Salary Circa: up to £25,000 p.a. (depending on experience).


The Company:
Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

What to Expect:
In this role, you will be office-based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

What You’ll Bring to the Role:
You will thrive in a fully office-based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving license isn’t required, the ability to commute to the office would be advantageous.

Responsibilities Include:

  • Handle Customer Enquiries: Respond to customer inquiries via phone, providing clear and helpful information.
  • Resolve Customer Issues: Address customer concerns or issues related to products, services, or orders, finding prompt and satisfactory solutions.
  • Administrative Support: Process orders, maintain records, and complete relevant administrative tasks associated with customer enquiries.
  • Collaborate with Team: Work closely with team members to ensure smooth day-to-day operations and share relevant information as needed.
  • Ensure Customer Satisfaction: Strive to deliver excellent customer service in all interactions, aiming to improve overall customer satisfaction.
  • Contribute to Team Goals: Work towards meeting team and company performance targets, such as response time, resolution time, and customer satisfaction metrics.

Details & Benefits:

  • Salary Circa: up to £25,000 p.a. (depending on experience).
  • Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
  • Time: Weekends and Bank Holidays off + Generous Annual Leave Allowance.
  • Culture: A supportive and dynamic team environment with a focus on employee growth and safety.
  • Contract: Full Time, Permanent.

If you have the necessary Customer Service Advisor and Administrative experience and are looking for a new challenge within a friendly and establish local company, then apply now!!

If you have the right experience, qualifications, and a passion that fits our team, we’d love to hear from you. Don’t miss this opportunity to take the next step in your career – apply now!

Please contact our office on 07341 497822 or email Louisa Coggs at louisacoggs@major-recruitment.com

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

INDER

Registered Manager – Children’s Residential Home – EBD Home

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Roles: Registered Manager – Children’s Residential – EBD Home

Location: CT6, Herne Bay (Kent)

Salary: £60,000 – £65,000

About the Company

Our client is a children’s residential care provider committed to offering safe, nurturing homes for vulnerable children and young people. Established in 1995, they support young people by creating stable environments where each child feels valued and secure, helping them progress towards independent and positive futures.

They work in partnership with local authorities to tailor care plans, provide emotional and developmental support, and ensure the highest standards of safeguarding, wellbeing and regulatory compliance

Purpose of the Roles:

A Registered Manager must hold a Level 3 Diploma in Residential Childcare and Level 5 in Leadership and Management (or be actively working towards Level 5) and have significant experience in a residential children’s home setting. They should have at least two years’ supervisory or management experience, demonstrating the ability to lead and support a team effectively. Strong knowledge of safeguarding, child protection, and regulatory compliance is essential, along with excellent communication, organisational, and leadership skills. The role requires someone who can make confident decisions, maintain high standards of care, and foster a safe, nurturing environment where children can thrive.

Our client is urgently seeking a Registered Manager for an open 3-bed children’s home supporting children with Emotional and behavioural Difficulties (EBD). This is an exciting opportunity to lead a new home that has not yet had its first inspection, helping to shape its development from the start. They are looking for someone to interview and start as soon as possible.

The role offers the chance to dual manage and they are also recruiting for a Deputy Manager. You’ll lead a dedicated team, ensure high standards of care, and maintain compliance with regulatory requirements. This is a fast-paced, hands-on leadership role for a passionate and experienced residential manager ready to make an immediate impact.

What’s on offer

  • Excellent shift patterns and rotas planned a month in advance
  • Fantastic training, development, and career progression
  • Access to professional courses and ongoing support
  • A genuinely caring, child-focused team with a great culture and flexibility

Key Responsibilities

  • Ensure a safe, nurturing, and stimulating environment.
  • Oversee routines, safeguarding, and welfare of children.
  • Maintain accurate records and compliance with Children’s Homes Regulations.
  • Build positive relationships with children, families, and professionals.
  • Participate in sleep-in shifts as required.

Requirements

  • Experience in a children’s residential setting.
  • Strong knowledge of safeguarding and child protection.
  • Excellent communication and team leadership skills.
  • Level 3 Diploma in Residential Childcare
  • Level 5 in leadership and Management (or be actively working towards it)
  • Experience with inspections or therapeutic approaches.

What We Offer

  • Supportive and growth-oriented work environment.
  • Ongoing professional development opportunities.

Please note due to client specifications we are unable to accept applications from candidates who require sponsorship, or have less than 6 months left on current right to work with no plans in place for renewal (new visa application reference will be required)

Deputy Manager – Children’s Residential Home

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Roles: Deputy Manager

Location: CT6, Herne Bay (Kent)

Salary: £35,000 – £45,000

About the Company

A well establish children’s residential care provider committed to offering safe, nurturing homes for vulnerable children and young people are looking for a Deputy Manager in their Herne Bay home. Established in 1995, they support young people by creating stable environments where each child feels valued and secure, helping them progress towards independent and positive futures.

They work in partnership with local authorities to tailor care plans, provide emotional and developmental support, and ensure the highest standards of safeguarding, wellbeing and regulatory compliance

Purpose of the Role:

A Deputy Manager must hold a Level 3 Diploma in Residential Childcare (or equivalent) and have significant experience working in a children’s residential setting. They should possess supervisory or leadership experience, demonstrating the ability to support and motivate a team effectively. Strong knowledge of safeguarding, child protection, and residential care regulations is essential, alongside excellent communication, organisational, and team leadership skills. The role requires someone who can assist the Registered Manager in maintaining high standards of care, promoting positive outcomes for children, and contributing to the smooth running of the home.

Our client is urgently seeking a Deputy Manager for our open 3-bed children’s home supporting children with Emotional and Behavioural Difficulties (EBD). This is an exciting opportunity to help develop a new home that has not yet had its first inspection, providing hands-on support to both the children and the team.

The successful candidate will assist the Registered Manager in overseeing day-to-day operations, supervising staff, and maintaining high standards of care and safeguarding. Interviews and start dates are as soon as possible, and there is potential for progression as the home grows and develops.

What’s on offer

  • Excellent shift patterns and rotas planned a month in advance
  • Fantastic training, development, and career progression
  • Access to professional courses and ongoing support
  • A genuinely caring, child-focused team with a great culture and flexibility

Key Responsibilities

  • Ensure a safe, nurturing, and stimulating environment.
  • Oversee routines, safeguarding, and welfare of children.
  • Maintain accurate records and compliance with Children’s Homes Regulations.
  • Build positive relationships with children, families, and professionals.
  • Participate in sleep-in shifts as required.

Requirements

  • Experience in a children’s residential setting.
  • Strong knowledge of safeguarding and child protection.
  • Excellent communication and team leadership skills.
  • Level 3 Diploma in Residential Childcare
  • Experience with inspections or therapeutic approaches.

What We Offer

  • Supportive and growth-oriented work environment.
  • Ongoing professional development opportunities.

Please note due to client specifications we are unable to accept applications from candidates who require sponsorship, or have less than 6 months left on current right to work with no plans in place for renewal (new visa application reference will be required)

Residential Support Worker – Children’s Home

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Roles: Support Worker – Children’s Residential – Permanent

Location: CT1, Canterbury (Kent)

Salary: £30,160 Including Sleeps

About the Company

We are recruiting for a well-established children’s residential care provider based in Kent, supporting children and young people aged 8-18 who have social, emotional, and behavioural needs (SEMH) and may have experienced trauma, neglect, or placement breakdowns.

Their focus is on stability, emotional development, and positive outcomes for every young person in their care. To provide nurturing, safe, and structured environments that promote independence, education, and personal growth through consistent routines, trauma-informed practice, and therapeutic support.

The provider emphasises reflective practice, professional development, and strong teamwork. They work closely with local authorities, health professionals, and education partners to ensure every child receives a fully integrated package of care and support.

Our client also collaborates with the University of Kent and other organisations to develop research-led safeguarding tools and assessment systems, ensuring best practice across all homes.

Each home supports a small group of young people, with staff teams providing consistent care, education engagement, and emotional support tailored to individual needs.

These are full-time positions (40 hours per week) within warm, supportive homes

Purpose of Residential Support Worker Role:

The Children’s Residential Support Worker helps care for and support children in the home, ensuring their safety, well-being, and personal development. They provide a nurturing environment, encourage positive behaviours, and work as part of a team to meet the individual needs of each child while following the home’s policies and regulatory standards.

What’s on offer

  • Excellent shift patterns and rotas planned a month in advance
  • Fantastic training, development, and career progression
  • Access to professional courses and ongoing support
  • A genuinely caring, child-focused team with a great culture and flexibility

Key Responsibilities

  • Ensure a safe, nurturing, and stimulating environment.
  • Oversee routines, safeguarding, and welfare of children.
  • Maintain accurate records and compliance with Children’s Homes Regulations.
  • Build positive relationships with children, families, and professionals.
  • Participate in sleep-in shifts as required.

Requirements

  • Experience in a children’s residential setting.
  • Strong knowledge of safeguarding and child protection.
  • Excellent communication and team leadership skills.
  • Level 3 Diploma in Residential Childcare (or equivalent – desirable)
  • Experience with inspections or therapeutic approaches.

What We Offer

  • Supportive and growth-oriented work environment.
  • Ongoing professional development opportunities.
  • £30,160 Including Sleeps

Please note due to client specifications we are unable to accept applications from candidates who require sponsorship, or have less than 6 months left on current right to work with no plans in place for renewal (new visa application reference will be required)

Registered Manager – Family Assessment Centre – WS9

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Registered Manager – Family Assessment Centre

Provider: An Ofsted-regulated provider – Children & Family Assessment Services
Location: WS9 – Walsall (West Midlands)
Salary: £47,000 – £59,000 + Excellent Holiday Allowance & Benefits

About the Provider

A respected national organisation delivering high-quality Residential Family Assessment Centres through a modern, evidence-informed assessment model. The service provides safe, structured, and individualised parenting assessments within welcoming, well-equipped facilities designed to support families and inform child-focused decision-making.

What They Offer

  • Evidence-Based Parenting Assessments: Robust, fair, and tailored to each family’s unique circumstances.
  • High-Quality Monitoring: Centres equipped with modern CCTV and audio systems to provide safe, naturalistic observation.
  • Comprehensive Social Work Support: Qualified social workers deliver bespoke residential and community-based assessments.
  • Strong Local Authority Partnerships: Over 20 years’ experience providing integrated care, therapeutic support, and supervised contact services.

Example images of similar homes and assessment centres available.

A Career-Defining Opportunity

A fantastic opportunity for an ambitious leader to step into the role of Registered Manager within a well-established Ofsted-regulated children’s home and family assessment service.

The home is already open, Ofsted-rated Good, and supported by a strong, stable staff team. With a Monday-Friday, 9am-5pm working pattern, free parking, nearby amenities, and a beautifully presented environment, this is one of the most attractive opportunities currently available.

Perfect for:

  • A confident Deputy Manager ready to step up, or
  • An experienced Registered Manager seeking a rewarding new challenge in a modern, supportive organisation.

Why This Provider Stands Out

  • Outstanding support from senior leaders, regional managers, and peer RM networks
  • Clear and achievable progression opportunities across a growing organisation
  • Long-standing relationships with local authorities and commissioning teams
  • Fully funded training, qualifications, and leadership development
  • A forward-thinking provider focused on quality, compliance, and innovation

About the Role

As Registered Manager, you will lead a committed and passionate team to create a safe, nurturing, and empowering environment for children and families. You’ll have full autonomy to shape the home, strengthen quality, and uphold the provider’s strong reputation with Ofsted and local partners.

Your leadership will directly influence the outcomes and experiences of the children and families you support.

What’s on Offer

Join a provider that genuinely values its people – where you will be supported, trusted, and empowered to lead confidently and deliver excellent outcomes.

£300 Referral Reward – Vouchers of Your Choice

Know a talented Deputy Manager or Registered Manager who would thrive in a children’s residential or family assessment setting?

Refer them and receive a £300 voucher (non-taxable) once they start and complete 30 days.

Not looking yourself? You can still benefit by referring the right person!

Please note due to our clients specifications we are unable to accept applications from candidates who require sponsorship

Registered Manager – Dual CQC & Ofsted LD Home

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Registered Manager – Dual CQC & Ofsted LD Home

Provider: A dual-registered Ofsted and CQC provider – Children & Family Assessment Services
Location: Sheffield (S11, Yorkshire)
Salary: £47,000 – £59,000 + Excellent Holidays & Benefits
Contract: Permanent

About the Provider

A respected national organisation delivering high-quality Residential Family Assessment Centres and specialist Learning Disabilities (LD) services. Their innovative assessment model provides safe, structured, and evidence-based parenting assessments within modern and supportive environments, enhanced by advanced monitoring systems and professional social work practice.

What Makes This Provider Stand Out

  • Evidence-Based Assessment Model: Robust, fair, child-focused assessments tailored to individual family needs.
  • Advanced Monitoring: Modern CCTV and audio systems ensure safe yet natural observation.
  • Professional Social Work Support: Bespoke residential and community assessments using evidence-informed methods.
  • Strong Local Authority Partnerships: Over two decades of delivering high-quality, tailored care and assessment services.

About the Opportunity

An outstanding opportunity to manage a Learning Disabilities Children’s Home, dual-registered with Ofsted and CQC, supporting young people aged 16-21 with complex and additional needs.

The home is well-established with a stable and experienced staff team, excellent local amenities, on-site parking, and a beautifully presented environment. A full job specification and photos are available on request.

Ideal for:

  • A strong Deputy Manager ready to progress, or
  • A skilled Registered Manager experienced in LD across children’s and adult services.

Why This Role Is Exceptional

  • Monday-Friday, 9am-5pm
  • Excellent support from senior leaders and regional management
  • Genuine development and progression within a forward-thinking organisation
  • Fully funded qualifications, training, and leadership development
  • Established commissioning relationships ensuring strong placement stability
  • Quality-focused provider committed to best practice in LD transitional care

Role Overview – Registered Manager

You will lead the staff team, oversee compliance, and ensure the delivery of high-quality care for young people transitioning into adulthood.

Key Responsibilities:

  • Ensure full compliance with Ofsted and CQC frameworks
  • Provide strong, reflective, values-led leadership
  • Oversee staffing, supervision, and performance management
  • Maintain a safe, nurturing, structured environment
  • Drive ongoing quality improvement and positive outcomes
  • Build effective relationships with families, professionals, and commissioners

What’s on Offer

A supportive, empowering environment where you will be equipped to lead confidently across dual-regulated services. You will have the opportunity to influence positive outcomes for young people with learning disabilities as they transition into adulthood.

£300 Referral Reward – Vouchers of Your Choice

Know a Deputy Manager or Registered Manager with LD experience across children’s and adult services?
Refer them and receive a £300 voucher (non-taxable) after they start and complete 30 days.

Please note due to our clients specifications we are unable to accept applications from candidates who require sponsorship

Deputy Manager – Children’s Residential Home

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Deputy Manager – Children’s Residential Home

Provider: Children’s Residential Care Provider
Location: CT11 – Ramsgate, Kent
Salary: £38,000 – £41,000

About the Provider

A well-established children’s residential care provider supporting young people aged 8-18 with SEMH, trauma backgrounds, placement breakdowns, and complex emotional needs.

The homes offer nurturing, structured, and therapeutic environments that promote emotional development, stability, education, and independence. The organisation prioritises trauma-informed practice, consistent routines, reflective practice, and professional development across all teams.

They work closely with local authorities, health services, and education partners, and collaborate with universities and organisations to develop research-led safeguarding and assessment frameworks.

Each home supports a small group of young people, ensuring personalised care, consistency, and positive long-term outcomes.

About the Role – Deputy Manager

The Deputy Manager supports the Home Manager in the overall operation and leadership of the home, ensuring high standards of care, safety, and compliance. They act as a key leader within the team, providing supervision, promoting best practice, and stepping into full managerial responsibility during the Home Manager’s absence.

Purpose of the Role:
To contribute to a safe, nurturing, and structured home where young people can thrive emotionally, socially, and educationally.

Key Responsibilities

  • Ensure a safe, nurturing, and stimulating environment for young people
  • Support day-to-day operations, routines, and safeguarding practice
  • Maintain accurate records and regulatory compliance
  • Lead, supervise, and support the staff team
  • Build positive relationships with young people, families, and professional networks

Requirements

  • Experience working in a children’s residential home
  • Strong safeguarding and child protection knowledge
  • Excellent communication and team leadership skills
  • Level 3 Diploma in Residential Childcare (or equivalent)
  • Experience as a Deputy Manager or strong Team Leader ready to step up
  • Experience with Ofsted inspections or therapeutic approaches beneficial

What’s on Offer

  • Excellent shift patterns with rotas planned a month in advance
  • Fantastic training, development, and genuine career progression
  • Access to professional courses and ongoing support
  • Warm, caring, child-focused culture
  • Salary: £38,000 – £41,000

How to Apply

Please respond via email, call, text, or WhatsApp to confirm your interest.
After a brief pre-screen conversation, your application will be progressed and an interview arranged where appropriate.

Please note due to our client specifications we are unable to accept applications from candidates who require sponsorship

Technical Lead – Electrical Bias

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Technical Lead – Electrical Bias (Office-Based and some travel)
Rochdale £55,000-£60,000 + Company Van + Phone + Benefits

Overview:

Looking to move off the tools but stay at the heart of technical problem-solving and team leadership?

We’re hiring a Technical Lead (Electrical Bias) to provide high-level support, guidance, and coordination for our client’s nationwide service engineering team. This is a predominantly office-based role at our Rochdale HQ, with occasional travel to customer sites.

You’ll bring your electrical and mechanical expertise to coach engineers, support quoting and diagnostics, and take a hands-on approach to improving the quality and consistency of our service operations – without being out on the road every day.

What’s in It for You?

  • Salary: £55,000-£60,000 depending on experience

  • Company van + fuel card (for occasional site visits)

  • Company phone

  • Office-based stability with real engineering influence

  • Join a business that’s growing fast in the recycling/automation sector

  • Career development and autonomy in a visible, impactful role

What You’ll Be Doing:

  • Provide advanced technical support (electrical/hydraulic/mechanical) to internal engineers and clients

  • Coach and supervise our field-based service engineering team

  • Support quoting, job scoping and remedial work plans alongside the Head of Service

  • Use service management software (BigChange) for job scheduling and task tracking

  • Maintain stock levels, coordinate parts, and support on technical procurement

  • Assist with training, quality assurance and service standards

  • Occasionally travel to customer sites to support complex installs or issues

  • Contribute to our growth by delivering service excellence and operational leadership

What We’re Looking For:

  • Strong background in electrical engineering, ideally in service, maintenance, or industrial equipment

  • Experience supporting or supervising engineers (team lead or senior engineer level)

  • Confident communicator – able to liaise with both engineers and clients effectively

  • Knowledge of hydraulic and mechanical systems is a big plus

  • Computer literate (Excel, Word, ideally some experience with SAGE or service software)

  • Organised, proactive, and ready to lead by example

  • Full UK driving licence required

This role may suit someone currently working as a:

Senior Service Engineer, Technical Support Supervisor, Engineering Team Leader, or Electrical Support Lead looking to step into a more strategic and stable leadership role.

Ready to step into a key technical leadership role without giving up your engineering edge?
Apply now with your CV – I review every application.

INDEP

IT Support Technician

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Looking for your next hands-on IT role with variety, ownership, and room to grow?

If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems – this could be your perfect next step.

We’re looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365.

What’s in it for you?

  • £27,000 basic salary + up to £2,000 annual KPI bonus

  • 35-hour work week

  • Hands-on training across systems, security, networking and more

  • The chance to build broad technical skills in a close-knit team

  • A role where no two days are the same – variety is guaranteed!

What you’ll be doing

  • Providing 1st/2nd line support across a busy, multi-site environment.

  • Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more.

  • Supporting end users on Office 365 – including Teams, SharePoint, MFA, Intune.

  • Taking ownership of IT asset management, including deployment, tagging, and documentation.

  • Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work).

  • Working closely with external vendors and helping to scope and deliver improvement projects.

What you’ll need

  • Prior experience in a similar 1st/2nd line support role

  • Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM).

  • Confidence troubleshooting and communicating with stakeholders across all levels.

  • An organised mindset – you’ll be tracking assets, stock levels, and support requests.

  • A genuine enthusiasm for IT and learning – this team will invest in your development.

Ready to apply?

We get it – your CV might not be totally up to date. Don’t worry. Just send over what you’ve got, or drop us a message with a few lines about your experience and interest in the role.

INDEP

Electromechanical Service Engineer

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Electromechanical Service Engineer
Location: Mobile role – UK-wide travel | Pay: c£20.00 per hour (DOE) + overtime
Company van + travel + tools + expenses

Looking for a hands-on engineering role that takes you beyond the workshop and into real-world, on-site technical work?


This is an exciting opportunity to join a growing team working on complex industrial kit across the UK – including conveyors, shredders, compactors and other heavy machinery.

You’ll be installing, servicing, fault-finding and repairing a wide range of electromechanical equipment. Every site is different, and you’ll be working alongside a respected team that values independence, professionalism and problem-solving skills.

This is not just another maintenance job – it’s a career path into a niche sector, where your experience will make a visible impact.

Pay & Perks:

  • c£20 per hour (flexible depending on background)

  • Time and a half paid after 39 hours (Mon-Sat), double time on Sundays

  • Company van, phone/tablet, credit card, fuel card provided

  • Tools, PPE, uniform and hotel stays covered

  • Full-time hours (42.5/week) + overtime available

  • Progression, development and industry-specific training

What you’ll be doing:

  • Carry out installation, maintenance and breakdown response on recycling & handling equipment

  • Diagnose and repair electrical, mechanical and hydraulic systems

  • Complete service reports and worksheets on mobile devices

  • Deliver occasional operator training and support

  • Travel nationally (some overnight stays – accommodation provided)

  • Participate in an on-call rota (1 in 5)

What you’ll need:

  • Solid hands-on experience as a field service, maintenance, or electromechanical engineer

  • Comfortable working with 3-phase systems, PLCs, hydraulics and motors

  • Level 3 Electrical qualification (ideally with 16th, 17th or 18th Edition)

  • A proactive, self-sufficient approach to engineering tasks

  • Full UK driving licence (essential)

  • Experience with recycling machinery (desirable, but not essential)


Interested? Apply now with your CV – or reach out for a confidential chat.

You don’t need to have recycling sector experience – if you’ve worked with heavy machinery or industrial equipment, we’d love to hear from you.

INDEP