Permanent

Complaints Assistant
2nd April 2026 by

Complaints Assistant
Permanent
£26,000
Kent

Hamilton Woods Associates are currently recruiting for a Complaints Assistant to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas.

Duties and Responsibilities of the Complaints Assistant:

Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy
Investigate and resolve low-risk Stage 1 complaints
Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations
Manage MP and Councillor enquiries, providing timely and professional responses
Follow up on customer feedback and surveys, working with internal teams to resolve issues
Identify trends in customer feedback and share insights to support service improvement
Communicate with customers across phone, email and written channels with empathy and professionalism
Maintain accurate records of all customer interactions in line with data protection requirements
Support customers in accessing digital and self-service options
Promote equality, diversity and inclusion in all customer interactions

Essential Requirements of the Complaints Assistant:

Previous experience within a customer service role
IT literate, including Microsoft Office

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Sales Office Manager
2nd April 2026 by

Sales Office Manager

Blackpool | Full-Time | Competitive Salary + Exceptional Benefits

“You’ve led teams. You’ve driven performance. Now build something bigger.”

Right now, you might be managing a sales team that’s ticking over.

But what if you could actually transform one?

This is a rare opportunity to take an established internal sales team and lead the shift from reactive customer support to a proactive, commercially driven sales function.

Not just manage it.
Shape it.

The Opportunity

You’ll lead the performance, engagement and development of an Internal Sales team within a market-leading manufacturing business.

The team currently operates in a support-focused environment. Your role is to:

Drive the behavioural and cultural shift towards proactive sales
Improve performance, accountability and commercial outcomes
Embed stronger processes and consistent ways of working
Use data to identify gaps, trends and opportunities
Coach and develop supervisors and advisors
Support negotiations to ensure commercially sound outcomes
Work cross-functionally to align activity with wider sales objectives

This is about leadership, change and measurable improvement.

What You’ll Bring

You’ll likely come from:

A sales or commercial leadership background
A performance or continuous improvement-focused environment
A team that has gone through transformation or cultural shift

You’ll be confident:

Analysing sales data and performance metrics
Coaching others to raise standards
Challenging constructively
Embedding processes that actually stick
Influencing stakeholders across departments

CRM confidence and systems knowledge are essential.

If you’ve transitioned a team from service to sales before – even better.

What’s In It For You?

This isn’t just a salary move. It’s a long-term career opportunity within a stable, growing group business.

You’ll receive:

Competitive starting salary
Performance-related bonuses
33 days holiday (rising to 38 with service)
Buy/sell up to 5 additional days annually
Generous pension (after qualifying period)
NEST pension (from 3 months)
Private healthcare
Life insurance
Health cashback plan
Sick pay scheme
Employee Assistance Programme
Long service awards
Paid charity days
Career progression opportunities
Comprehensive training programmes
Subsidised on-site café & social space
Free on-site parking
On-site gym & changing facilities
EV charging points
Regular team activities & company events

This is a business that invests heavily in its people – and retains them.

Why People Join – And Stay

Because it’s structured.
Because it’s ambitious.
Because performance is recognised.
Because change is supported – not resisted.
Because it’s financially stable and forward-thinking.

This isn’t a “quick fix” leadership role. It’s a strategic position within a market-leading organisation committed to long-term growth and innovation.

Ready to Lead the Shift?

If you’re commercially minded, performance-focused and ready to take ownership of real transformation – this is your opportunity.

Send your CV (it doesn’t need to be perfect or fully updated) for a confidential conversation.

INDSEP

Purchasing Manager
2nd April 2026 by

Join a forward-thinking and well-established manufacturing business at a key stage of growth. This is an exciting opportunity for an experienced Purchasing Manager in Thame to take ownership of procurement strategy, supplier performance, and cost optimisation within a dynamic, global-facing environment.

The Role

As Purchasing Manager, you will lead the site’s procurement function, driving sourcing strategies, supplier partnerships, and cost efficiencies. You’ll play a pivotal role in outsourcing and re-sourcing components and services, ensuring best-in-class supply chain performance aligned with long-term business objectives.

Working closely with global sourcing teams and cross-functional departments, you’ll influence key decisions around cost, quality, and supply continuity while leading and developing a high-performing purchasing team.

Key Responsibilities

* Leading the local team of the Purchasing Department
* Developing and implementing procurement strategies and contingency plans
* Rationalizing sources of supply for optimal efficiency
* Negotiating and finalizing supplier pricing and terms
* Coordinating with cross-functional teams (Design, R&D, QA, etc.)
* Supporting quality initiatives and vendor development
* Managing supplier relationships and performance
* Monitoring team KPIs and fostering a high-performance culture
* Overseeing QMS & EHS activities related to supply chain
* Driving cost reduction projects and reporting on KPIs
* Managing commodity risk and market dynamics
* Contributing to annual budgeting and cost forecasting
* Maintaining ERP records and vendor pricing
* Ensuring compliance with processes and identifying risks/opportunities
* Identifying and addressing team training needs

System Management & Reporting
* Timely submission of management reports
* Budgeting activities for the Production Department
* Oversight of D365 system activities

Health & Safety
* Promote a safe working environment and ensure compliance with H&S regulations
General Responsibilities
* Perform additional duties as required to enhance efficiency and service quality
* Adhere to company policies and maintain confidentiality

Key Competencies
* Strategic thinking and decision-making under pressure.
* Strong planning and MRP skills with attention to detail and deadlines.
* Excellent communication and interpersonal skills, both written and verbal.
* Effective problem-solving and analytical capabilities.
* Leadership and team motivation skills.
* Proficiency in Microsoft Office and ERP systems.
* Understanding of risk management and sustainability in supply chain operations

Minimum Qualifications:
* Bachelor’s degree or equivalent in Mechanical, Electrical, or Industrial Engineering
Experience:
* Minimum 10 years in sourcing/purchasing within a manufacturing environment
Technical Skills:
* Proficiency in ERP systems (preferably D365)
* Familiarity with electrical LV switchgear products
* Strong negotiation and analytical skills

Why Apply?

Competitive salary of £60K-£65K + benefits
Opportunity to shape and lead procurement strategy at site level
Work within a globally connected organization
High-impact role with real influence on cost, quality, and operations
Supportive environment that values continuous improvement and innovation

INDKD

Telemarketer (temporary to permanent)
2nd April 2026 by

Major Recruitment Oldbury are delighted to be recruiting for a leading business to business telemarketing organisation in Birmingham City Centre, who are seeking motivated Telemarketers to start immediately on a temporary to permanent basis.

The role will be office based Monday to Wednesday (based in Birmingham city centre) and working from home on a Thursday and Friday. Full time working from home options are also available. Hours of work are Monday to Friday 8.30am to 4.30pm.

Duties and tasks will include:

Carry out unscripted telephone calls on behalf of clients.
Answer questions about product specifications.
Book appointments with relevant prospects.
Complete data cleansing activities.
Carry out market research into various industries.
Provide input into lead generation campaigns of various makeups.
Accurately and efficiently enter prospect details into the company database.

Major Recruitment are looking to speak to candidates who have the following:

Good telephone manner
Excellent verbal and interpersonal communication
Good command of English language and grammar
Ability to work to targets: call volumes, conversations and leads
Time management skills
Client liaison and good customer service
A team player with the ability to self-motivate
Computer literate including MS Word, Excel, Outlook and Access
Planning and organisational skills

Genuinely an excellent opportunity for a candidate seeking career progression.

Great incentives including the following:

Early finishes

Regular one to ones

Free snacks and lunches

One to one coaching

Motivational events

INDLS

Production Planning Lead
2nd April 2026 by

Major Recruitment Oldbury are delighted to be recruiting for our Darlaston based client who are seeking a Production Planning Lead to join their busy machine shop.

Hours of work are 7am to 4pm Monday to Thursday and a 1pm finish on a Friday. Parking is available.

Duties and tasks will include:

* Detail the necessary production equipment, raw materials (building BOM’s) and labour needs for production
* Submit reports on throughput
* Identify priority orders and plan accordingly to meet customer requirements
* Work with Management to address any issues, setbacks or quality control concerns with the production process
* Support the Purchasing team to anticipate raw material demands
* Facilitate contract review meeting, discussing new production methods or ways to reduce production costs and increase company profits, as well as taking notes and assigning tasks
* Prepare, complete and file production paperwork in line with ISO 9001 quality procedures
* Other process administrative tasks relating to production planning and general operations
* 5 years minimum of planning experience, in a fast-paced environment.

Candidates welcome to apply for the role will have the following:

able to collaborate well with others, as planning is a cross functional role.
This individual will need to work with other departments, such as Engineering, Quality and Production, to coordinate and integrate production plans.
There will be a strong need to build and maintain good relationships with operators to ensure smooth and timely delivery of our products.

INDLS

Manufacturing Process Engineer
1st April 2026 by

Major Recruitment Huddersfield are currently seeking a Manufacturing Process Engineer for our client based in Halifax West Yorkshire. Our client has a strong track record of growth achieved both organically and through acquisitions and are proud of their high quality, diverse product portfolio, channel footprint and global operating scale.

Main Purpose of the role:

Acting as a change agent, coordinating and driving development projects, which will lead towards performance improvements, cost reductions and greater competitiveness. Review, improve business/production processes, and support systems. Focus on insuring adherence to corporate and factory standards by providing consistent measuring, monitoring and performance improvements, whilst safeguarding assets. Provide technical support and analysis, including utilising industrial performance tools and ensuring the successful completion of all factory projects. Provide design and cost solutions for product development ensuring that all technical, design and quality requirements are met using CAD.

Main Activities/Responsibilities:

Lead innovation projects, recommending new ideas and techniques to ensure project success.
Analyse current working methods and implement improvements to improve the efficiency and quality of the manufacturing process
Control of documentation and lead meetings to ensure that control is maintained.
Reduce standard times & NVA
Use of CAD to design and improve tooling and product for effective & efficient manufacturing techniques
Introduce innovative and proactive improvements for efficiency gains and cost effectiveness.
Participate in Process / Design FMEA
Play an active role in problem solving within the production environment analysing and troubleshooting process problems to make continuous and permanent improvements
Ensure compliance with company and industry standards.
Any other duties as and when required by management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

Competencies:

Knowledge and practical application of DMAIC criteria to enable problem identification and solving techniques
Excellent analytical and math’s skills, analysing data to discover areas of improvement.
Skill to use a personnel computer and various software packages
Skill to prioritize and pursue projects to satisfactory conclusion
Ability to be motivated and motivate whilst persuading others to change existing practices.
Ability to identify problems and initiate corrective remedial actions
Ability to communicate effectively and concisely at varying levels
Support capital investment projects.
Pro-active approach to problem solving, and efficiency improvement of operator, machine and layout.
Able to meet the challenge of a busy factory environment
In-depth knowledge and practical application of continuous improvement criteria to enable problem identification, and solving techniques

Education and Experience:

In depth knowledge of CAD packages i.e., Solidworks
Knowledge of ERP system advantageous i.e., Syspro, Sage
Minimum HNC Mechanical/Manufacturing Engineering or equivalent
Mechanical Engineering degree preferred
Project management experience
Green/black belt – knowledge of Lean Manufacturing Techniques

Excellent salary and benefits package

INDSAC

Sales Office Manager
1st April 2026 by

Sales Office Manager

Birmingham
Full-time, office based
Permanent Position – Immediate
£32k-£36k DOE
Mon-Friday (Early Finish Friday!)

We’re looking for an experienced Sales Office Manager to lead the day‑to‑day operations of our well established client based in Birmingham. This role suits someone highly organised, confident working under pressure, and capable of supporting both the sales team and customers to a high standard.

Key Responsibilities

Oversee daily office operations and ensure a smooth, professional environment
Support the sales team with admin, coordination, and reporting
Handle customer enquiries, quotations, orders, and follow‑ups
Track KPIs, maintain CRM data, and produce performance reports
Coordinate team activity and support training of new staff
Process orders and assist with budgeting and compliance
Contribute directly to achieving sales targets

What You’ll Need

Proven experience in sales office management or sales administration (essential)
Strong communication, organisational, and multitasking skills
Able to commit to full time, in office role
Confident with Microsoft Office; CRM experience preferred
Ability to lead, prioritise, and work to deadlines
Customer‑focused, detail‑driven, and proactive

If this sounds like the role for you, APPLY now or call us and ask for Adriana for more information

INDAS

Mill Operator
1st April 2026 by

Major Recruitment are currently recruiting for a Mill Operator to join a well established manufacturing business based in Oldbury. This is an excellent opportunity for a reliable and motivated individual looking to secure a temp-to-perm position within a fast-paced production environment.

As an experienced Mill Operator you will be responsible for setting up, operating, and monitoring the tube mill and associated equipment used in the manufacturing of steel tubes and overseeing the Floop Operator and the Mair Packer to ensure safe, efficient, and high-quality production in line with standards, internal procedures, and customer specifications.

Job Details

Location: Oldbury
Contract: Temp to Perm
Pay Rate: £13.45 per hour (Days) £14.45 per hour (Nights)
Shift Pattern: Rotating weekly shifts Monday to Friday:

6:00am – 2:00pm
2:00pm – 10:00pm
10:00pm – 6:00am
⚠️ Candidates must be able to work all three shifts on a weekly rotating pattern

Key Responsibilities:-

* Set up and operate steel tube mill, welders, cutoff units (including Alpha cut), straighteners, and related production equipment.

* Adjust mill parameters to achieve correct tube dimensions, wall thickness, weld integrity, and surface finish.

* Ensure a smooth and coordinated flow of material through the mill, floop area, and into the Mair packing process.

* Lead the mill team, including the Floop Operator and Mair Packer, ensuring tasks are carried out efficiently, safely, and to standard.

* Assign and coordinate daily duties, monitor performance, and support team members during changeovers, startups, and shutdowns.

* Provide clear communication, guidance, and direction to maintain consistent production flow. * Support training and development of team members to strengthen mill competency and versatility.

* Carry out visual, dimensional, and weld integrity inspections using micrometres, callipers, gauges, and other measuring instruments.

* Monitor surface finish, size accuracy, strip alignment, and straightness to ensure compliance with Marcegaglia and customer specifications.

* Accurately record size changes, downtime, production data, and quality checks in required systems.

* Identify and resolve process issues such as weld defects, thickness variations, strip misalignment, and equipment inconsistencies. Perform minor maintenance and support maintenance during repairs or breakdowns.

* Keep mill components clean, well-lubricated, and in safe working condition at all times.

* Follow all health and safety procedures, including PPE requirements, lockout/tagout, machine guarding, and safe working practices.

* Ensure team members operate safely and comply with company policies and quality management systems (ISO and internal standards). Immediately report hazards, unsafe behaviours, or equipment faults.

* Work closely with fellow mill operators, quality control, maintenance, and production foremen to optimise mill performance.

Please only apply if you have previous Mill Experience

Succesful applicants will have experience working within a manufacturing environment / steel industry

Overhead crane experience is also essential

If you have the correct experience, as highlighted above, please click to apply

Mill Operator
1st April 2026 by

Major Recruitment are currently recruiting for a Mill Operator to join a well established manufacturing business based in Dudley. This is an excellent opportunity for a reliable and motivated individual looking to secure a temp-to-perm position within a fast-paced production environment.

Job Details

Location: Dudley
Contract: Temp to Perm
Pay Rate: £13.45 per hour (Days) £14.45 per hour (Nights)
Shift Pattern: Rotating weekly shifts Monday to Friday:

6:00am – 2:00pm
2:00pm – 10:00pm
10:00pm – 6:00am
⚠️ Candidates must be able to work all three shifts on a weekly rotating pattern